While visiting Destin area in the winters, we've been to Gary Smith Honda three times for service. They get us in and out in a timely manner. They don't try to sell us service we don't need. And, they have a courteous staff. We'll definitely be back. read more

We recently were in the market to buy a car, I was actually looking for a used one but after several dealers, several online dealers in a tri-state area we arrived at Gary Smith Honda. They had exactly what I wanted in a NEW car, with the features I want but needed to see if we could come together on a price. The first sales men we worked with seemed clueless and was rude as well as unprofessional. Now when I say that I am not sure if he was just so new that he was so naive enough to tell us what the management said to him. I can give you an example, "we have what you want, now that we know what you want if you go to another dealer, we will not work with that dealer by sending this car there, so you either buy it from us and do not buy one". To say the least we felt trapped, we called every dealership in a 200 mile radius to try and find the car we wanted. No one had it, guess we either suck up our pride or look at something else. I am extremely picky, so we sucked up the pride. So we make an appointment to pick up the car, car was not ready, nothing was done, wasn't even washed. Not putting his name here because well you can probably pick him out of a line up very easily. Showed up and decided we no longer wanted to work with the first salesmen. We can suck up our pride but doesn't mean we want to talk to him again. This time Todd Siegrist came to our help. THANK GOD. Todd Siegrist was awesome, by the time we were complete with all the paperwork, car was fixed and ready to go, he showed us what the car could do, all the new updated equipment etc. I would have brought him and his family home for dinner. Great salesmen, good sense of humor, patient, did not try and sell us anything more than the car, very laid back and relaxed. Todd made us happy we came back, happy we did add the extra items, happy we asked for a different salesmen, happy enough to come back and recommend Todd to friends and family with NO reservations. He even connected my phone to the new car, showed me how to use my music with the car. Would happily spend my money with him again when we need a car. To Gary Smith Honda - Todd saved the company's image in our eyes. He should get full credit for the sale, for the small amount of time we spent with the other salesmen, he should have only gotten a hourly wage and no commission. He almost lost the sale and caused us to tell everyone how bad it was with him and Gary Smith. Todd Siegrist needs a raise, salesmen of the month, or any type of pat on the pack you provide to motivate your salesmen. I LOVE MY CAR, I love the color, the style the leather everything....... Proud owner of 2013 Honda Accord V6 EX-L Buy your next car with Todd Siegrist at Gary Smith Honda. read more

Gary Smith Honda - Todd Siegrist salesmen.........call him, ask for him..... you will not be disappointed. - Car Dealers Near Me - Fort Walton Bea, Florida

Came in for a quick radio code for my happy honda, was in and out in 10 minutes, no on tried to sell me anything crazy or push for a maintenance package and the rep was smiling and friendly. Honda is the bomb dot com! read more

My wife and I just had a HORRIBLE experience with this dealer. We found a new Civic Hatchback that we intended to buy. We were there till late in the evening. So I told the salesman that we would almost certainly buy it, but would like to think about it overnight. I arranged financing and had a check ready to pick up from my credit union the next morning. The salesman checked in with me the next morning, and I told him we would be in that day to make the purchase. Shortly after, he texted me that someone else was looking at the car. So I asked him to hold it, and that I would be there in a half hour with the check, which we were. But by then, they had gone ahead and sold the car. They didn't ask me for a deposit, which I could have given them on the phone, or even contact us to tell us the car had been sold. They just sold it out from under us, without offering us the opportunity to complete the purchase. I get it that he who hesitates is lost, but I am still appalled by the complete lack of professionalism. That's unfortunate, but here's the horrible part: we asked to speak to the manager, thinking that the salesman had screwed up, and that he would want to know about it. He did NOT want to talk to us or hear anything about it. He basically turned into a snarling, angry animal, and berated us on the showroom floor. Needless, to say, I won't be back there again. And, since Gary Smith also owns the Ford dealership in town, I won't be going there either. I see plenty of reviews here that say how terrible and rude the manager there is. I assure you they are all true. Wish I had read them before I went there. read more

Thank you Trish Kaltenbach for helping us get an awesome deal on our NEW 2019 HONDA CIVIC COUP SPORT !! We will Definitely recommend you to all our friends and family. #Excellent customer service!! read more

I would give it negative stars if I could. Probably one of the worst car buying experiences I've ever had. Andy was a worker that I spoke to over the phone, however he was preoccupied with a customer when I got to the dealer. I was then paired with another sales rep Chris Burke. He shouldn't even be in the sales industry or at least receive some training at the very least. First of all, don't accuse a customer or doing something if you're not sure. He accused me of taking a picture of the quote sheet he was holding and making sly comments at me (my phone makes the default click noise when I turn off the screen). Secondly, the numbers were taken right off of truecar.com which I can access anytime. He also went into a room to "discuss" figures, but all they did was laugh very loudly to prove a point as if they wanted me to hear it. Honda lost a customer last night, but I will absolutely everything I can to prevent my friends and colleagues from receiving such horrendous service and to go elsewhere. Again, whoever reads this review I hope your experience will be better, but definitely avoid Chris Burke. read more

Frank Devoid, and I went to Gary Smith Honda today and had a wonderful experience. We drove home with a new Pilot. I have to say is this was a smooth enjoyable purchase. What a wonderful anniversary gift and Gary Smith Honda made it all possible. Thank you to all these great folks involved at Gary Smith for making this all happen.. I highly recommend this dealership. If you want to have a relaxing, stress free experience. read more

After Hurricane Michael... I am from Mexico Beach, living temporarily in Destin until my rental condo unit, building and property are restored from the devastation of Hurricane Michael. I am fortunate in that my personal belongings are intact but my 2011 Honda Fit, with less than 13,000 miles on it, met with total loss. Uprooted from everything familiar, I was helped in securing a condo for the next 6 months and a car rental until I could purchase another. Feeling vulnerable and shaken by the current events, I had many decisions to make that required immediate attention and the biggest one was buying a new car. I was told by the dealership in Panama City that Fits were not available due to water damage at the manufacturing plant. So I was prepared to purchase a Civic after going through the building process on the Honda website with one of the sales personnel. I had questions about the quote that was emailed to me but did not receive any responses. I then decided to try another dealership closer to Destin. I met one of the development's residents who worked for Hampton Imports in Fort Walton Beach. He gave me Ryan Anderson's name and I contacted him. He assured me of a transparent and seamless process with good customer care throughout the transaction. When I found my way to Gary Smith Honda, I was told by Kris Joyner that a Fit in yellow was immediately available in another part of Florida and I needed to make a commitment that afternoon if I wanted it. I had not done my homework in regard to the 2019 models as I was still thinking Civic. He gave me a price that I trusted would be their best with Mathew Hunnicutt working out the final numbers. In good faith, I accepted it. Thrown in was a discount for "hurricane subvention cash" to make me believe they were being compassionate. The shame was on me for being so naive. After looking at the Honda website, I saw that the MSRP* was $16,990.00 and not the $19,080.00 that I was charged. On the 3rd request for an explanation on the discrepancy, his response was one sentence, "Please click on the asterisk underneath Honda's national advertisement that you referenced". So I did and it said, " *MSRP excluding tax, license, registration, $895.00 destination charge and options. Dealers set own prices". Since all the excluded items were charged on top of the selling price, he essentially gave me a premium price of $2,090.00 over the suggested MSRP just because he could and I was unprepared for negotiation. I understand that I am responsible for the decisions I make and I am just one small customer. When I needed someone on my side to help me through a major purchase during this time of loss and confusion, I didn't get that from Gary Smith Honda. This holiday season, they have emptied a little extra out of my stocking to put into theirs. Merry Christmas. A first and last time customer...Lucy G. read more

Great service you dont have to make appointment be for they have many workers that can take you in right away been here 3 time and will keep continue. read more

Had our 05 Accord in for a recall. Only reason we went there was proximity, otherwise I'd never go there based on past experience. Service was done within estimated time, but got a call based on their "50 point inspection" or whatever. Guy told me I needed an power steering fluid flush, brake fluid flush (both of these priced at around $150), AND my timing belt was bad and if it was not replaced soon, the engine could suffer damages, bent valves, etc to the tune of about $5700 in repairs. I asked how he knew this, had they inspected the timing belt (no way). He said the based that on looking at my drive (serpentine) belt. The timing by replacement would only set me back $895. ONLY $895. Straight face. I checked my drive belt...it's fine. Bottom line is these guys are full of crap and don't even try to upsell well, they suck at even that. Do yourself a favor, find somewhere else to do your repairs. read more

I called Niceville auto to compare their prices with Gary Smith Honda. Honda told me that I needed a power relay, compressor clutch, and field coil set. Honda had estimated me at about $750 (including labor). The guy at Niceville auto told me to just buy the relay and see if that would work. It cost my dad$6 and the AC works fine. I'm buying gift cards for the guys at. Niceville auto for saving me over $700 and Honda will lose our business. read more

Out and about yesterday and the service light came on on my car! Since I had the babies in the car with me, I stopped at the nearest dealership. Even tho I don't drive a Honda, Gary Smith Honda took my car right in to check the problem without making me wait hours! It turned out my alternator was dead and had to be replaced. The kids and I walked across the street to Olive Garden and had some food while we waited for the repairs. Had I have not stopped when I did, and had they not of taken us in, my children and I would have been stranded on the side of the road. Thank you Gary Smith Honda for such amazing customer service. read more

We loved our experience at Gary Smith Honda in FWB!! Our salesmen, Jeremy, went above and beyond to help us get into the car we love and at a great price!! He was upfront and honest with us the entire time. After dealing with multiple dealerships over the last month, I can truly and wholeheartedly say they made this process very easy! Buying a new car is not always the easiest decision to make, I understand that. I am so happy with the dealership, the process, and most importantly my new CR-V!! I highly recommend this dealership! read more

My family and I had a scheduled appointment to purchase a Honda Odyssey on July 30th and when we arrived at the specified time no one seemed to care we were there. We did have a few cordial interactions with dealership personnel, but after 45 minutes of being ignored my family and I up and left. The dealership must be doing so much business that they didn't need ours. That means only one thing, YOU aren't getting a deal here. read more

I recently helped my mom find a new vehicle and we ended up stopping by Gary Smith to have a look. Andy was our salesperson and it was a pleasure working with him. I'd done extensive research on the CR-V and HR-V and Andy was extremely well versed on each vehicles' technical specifications and it was obvious that he had taken time to familiarize himself with all the new features and gadgets as well. While Andy's depth of technical knowledge was refreshing, what made the difference for us was his relaxed and friendly personality. As one small example, at one point he offered to walk inside and give us a chance to sit in the car and discuss our thoughts in private. He gave us several more opportunities for private discussion and we never felt pressured to purchase the vehicle. We ended up with a 2017 HR-V EX-L and my mom loves it so far! I would absolutely recommend this dealership to friends or family members and tell them they should ask for Andy! read more

This was our 3rd experience at Gary Smith Honda Service Dept and we were blown away by the outstanding customer service. Our 2013 CRV was experiencing a hesitation problem we thought was fixed so we called and got a next day appt at the time we wanted. When we arrived our car was taken right back. After an hour of several inspections it was determined the torque converter was bad. Our service tech LaTone kept us informed about what was happening then came out to let us know they had ordered a drop ship ASAP delivery of the part and used our warranty to order a rental car and even had Enterprise ready to pick us up. Our mechanic Tony was very informative. Our car was repaired in 3 days ON A Saturday! They called on Saturday morning that it was ready and had already called Enterprise to wait for us to return the rental and arranged for them to bring us back to the service department. I am 55 years old and have owned more than 15 vehicles in my life and this has been by far the best experience with a car dealership of my life. LaTone is friendly and professional with vast experience. She "showcases" Gary Smiths customer service department. Well Done read more

I brought my car in for a factory recall airbag re-install on Friday, Jan 23rd. While I was waiting, I was told that I needed brake pads. I had brought my car in to fix the brakes in November. ~$300 to fix my brakes in November, and now they are telling me I need to spend another ~$120 for pads. I don't think so. But that is not why I am writing. After they were finished with the airbag recall, my car had developed a high-pitched whine, especially at idle when I turned my steering wheel, and the engine began shifting gears at a much higher rpm than before I had brought my car in. I brought it back today to complain and told them that I expected to have whatever they had done to my car fixed for free. All they told ne was that I had to make an appointment to have the car checked, but could not guarantee that any fixes they were to do would be for free. I am no longer going to take my car into Gary Smith Honda, FWB for any reason if I can avoid it. My advice to anyone thinking about taking their car into Gary Smith Honda, FWB for any type of service, look somewhere else to get your car serviced first. They will try to sell you extra service to your car, they will fix something that does not completely fix the problem, and they will not guarantee their work. At least that has been my recent experience with them. read more