There website boasts compassionate patient centric care, which would be great if you could ever get…read moreahold of them. Saw Dr McBride once who assured me they would get insurance authorization for needed procedures. Well, have never heard back from the office, have called 5 times in 2 weeks only to be answered by an answering service who claims they forwarded my messages to the clinic staff. Still never a call back or anything! Guess I will go somewhere else. Thank you for wasting my time and giving me false hope Dr McBride!

I had an extremely disappointing experience at CSUA today. I scheduled an 11:30 a.m. appointment,…read morecompleted the online pre‑check‑in, and even paid ahead of time. When I arrived, I checked in at the desk and provided my sample. After waiting 45 minutes with no update, I went back to the desk only to be told that my appointment had been moved to 12:45 p.m. and that I "should have received a text." No text was ever sent to my phone, and I had already checked in at 11:30 with my sample. I was furious, this wasted nearly an hour of my time and caused me to be late for my teaching assignment. I told them I would not be paying for this appointment. They refunded my co‑pay and offered a quick "sorry about that," but the inconvenience was already done. Now they're asking me to come back again tomorrow for the same appointment. I am extremely frustrated with this CSUA location and its staff. The lack of communication and disregard for patients' time is unacceptable.

The scoping done by Dr. Moody was quick and painless. His staff and him exceeded my…read moreexpectations.

From the owner: With a compassionate approach, expert knowledge, and a dedication to providing his patients with…read morethe best urology care possible, Jeffrey Moody, MD, is a valued and trusted member of the Colorado Springs Urological Associates team serving the community of Colorado Springs, Colorado. He specializes in a wide range of urologic conditions and treatments and brings valuable expertise in different endoscopic and laser techniques.

I'm sorry yo have to write this at all!, I absolutely love…read moreDr coons, he has been my dr for a few years!, he himself gets 10 stars, it's the office personnel that stinks to high heaven! I see Dr coons once a year now for my yearly follow up, I called 3 months ago to schedule with him!? Not a NP I get text yesterday that I'm scheduled with the NP not the dr?, I called they have no idea why it was done with her and not the dr???!?, I'm mad, I'm in a wheelchair, I don't drive!, I can't change appointment at the last minute, I may be moving out of the area and wanted to see him not a NP, when you schedule your appointment with the dr!, it should be with the dr not them changing it and not telling you until two days before the appointment?, what kind of crap is this?

This review with much gratitude is well overdue for an exceptional Urologist in Dr. Ben Coons who…read moretreated me recently and is ongoing with my urology treatment, and then some the last year and a half. In July 2020 we had a scare in what turned out to be a stroke in July and then again in October. In the midst of that traumatic time, it was discovered by doctors that I (we) had a mass inside the kidney. After searching diligently, we finally found Dr. Coons. We (I say we because of me Charlotte and a scared husband Andy SO close to the action) quickly realized there was a large kidney stone in the kidneys again in the midst of two strokes. The time was profoundly traumatic. To say we found 'the finest' Doctor of Urology is an understatement! Dr. Ben Coons from the moment he was introduced ... empathized ... and staff reflected Dr. Coons' kind caring attitude ... from beginning until his wonderful care now Dr. Coons was 'so efficient' getting right to the issue and effectively blasted the stone, in two non-evasive surgical treatments. What was so amazing is how Dr. Coons indescribabl attitude and his staff administration, nurses, etc. from beginning to end were SO kind listening and 'taking incredible care' of me, my husband and I could not believe it. And no this is not a paid advertisement or anything of such, but to say, "Thank you, thank you, thank you Dr. Ben Coons and staff for administering true healthcare second to none, and we do mean none. Dr. Coons and 'professional kind staff' you are 'the bomb', 'the 'the ones who truly fix', the 'ones who rock' as some would say, simply the best we can imagine! Thank you!

I guess he might be good at what he does but will never know. Called 5 times in last two weeks to…read moresee if they ever got authorization from insurance company to get much needed procedures. No return calls, no follow up, nothing. Call center takes messages and claims they pass along to clinic staff but literally nothing in return. Waste of my time and now I need to search for another Urologist. Horrible clinic.

I can only review the parts of Dr. McBride that I've experienced. I have not had any procedures…read morewith him, only had him review lab work and prescribe me medications that I absolutely need (because of a condition I was born with). He has been great and I look forward to my visits with him. He listens and has a lot of great knowledge about my condition. The only thing I don't like about his office is that no matter how many times I call (ext. 1133) they never pick up. However, I've learned that leaving a message does get either a call back, email, or both.

As a newly arrived Colorado resident from San Diego, Ca., we went to see Dr. Reimer for relief of…read moremy chronic neuropathic foot pain and my wife's chronic migraine headaches. What a fantastic surprise! He listened, counseled us on the causes of our issues, explained why past therapies failed, and gave us a structured path to folllow. More than that, he was charming, funny and you could see that he CARED! It has been so long since I met a doctor who really got into the real background of an illness and the symptoms of the malady! The only comparable experience I had was visting homeopathic doctors in Ukraine and a wonderful doctor in Vancouver, Canada. In 63 years of living, myriads of doctors later, Dr. Reimer is absolutely terrific!

I have used Dr. Bong's services for several years, and have always been satisfied with the care. He…read moreis friendly and professional, and explains everything in detail. I would recommend him to anyone.

Last Thursday I had surgery performed by Dr. Bong to laser a large stone and remove it…read more Immediately following the surgery I experienced a level 10 pain. The nurse gave me the max of everything she was allowed to give me for pain and also contacted the Dr. The Doctor never came to see me after the surgery to explain what he had done and what he found (or explain why I was in such pain). My pain level remained a 10 while in post op, but even so the nurse was told to send me home (with one days worth of pain medication). My husband had to stop multiple times on the drive home so I could manage my pain. Then on Saturday my pain level hit a new high, I was home alone with my kids and I was afraid something was going to rupture or something was blocked. I tried calling the doctor, but the answering machine gave me no option to reach an on call physician, my only option was to call 911 (which I did for the 1st time in my life) The ER did an ultrasound and found several more stones and were concerned about the level of blood in my urine and gave me antibiotics. On Sunday my pain continued, but now it was an extreme stabbing in the back after I peed that lasted for about 20 minutes. On Monday I called Pikes Peak Urology and left a message about my experience. A nurse called me back and essentially said that is the way it works, and did I want to schedule another appointment for my other stones and to have the stent removed? I am so appalled at their lack of compassion and how the doctor completely abandoned me after surgery. It is unacceptable for him not to come and see me after the procedure and tell me what what he did and what to expect. It is even more unacceptable to not give me access to his practice after hours if I have an emergency related to the surgery. Finally, it is unimaginable the doctor didn't follow up with me after my ambulance ride and ER visit (knowing it was my only option and he never talked to me after the surgery). Needless to say I am scheduled with another practice in Colorado Springs for all my follow up. As you can imagine, Pikes Peak Urology has lost my trust and my business..

Tests are being ordered for my dad. When messages are left by us to find out why the tests are…read moreordered and did Dr. Jepson approve it we do not get responses. Three times we have contacted the office and left messages. It has been over two weeks.

Dr Jepson was a skilled surgeon and helpful on talking me through the process to relieve anxiety.read more

I tried calling to get an appointment and sat on hold for over 30 minutes. At that time, I gave up…read moreand decided to email and use the chat bot as the recording stated. I sent an email and engaged the chat bot and got zero response on both. Very frustrating.

The customer service here was not great. Walked in a rep looked up at me then did not speak. The…read moregirl who was helping me her energy and tone was way off. I needed to use a link to register Id and insurance was giving me hell and I kept telling her im getting error messages mind you had to retry 4 times it as if she couldn't manually do it. After appointment I came around corner she saw me and huffed and rolled her eyes. It was so mediocre being there

If I could give negative starts I totally would. I've been dicked around by this clinic for the…read morelast time. You can Never get an appointment, it's always wait for a link & schedule your appointment that way, the link Never arrives. It is Always the same response doesn't matter if you're past time to be seen, women's health concerns yea that's a joke! Called another location & wouldn't you know it, they're not taking new patients. So just save yourself grief & some pain & go to another clinic. I'm driving to castle rock or Denver it's been That unpleasant.

I see Dr. Cher Moseman and she is amazing! She makes me feel very comfortable. She is s very smart…read moreand competent. I highly recommend her! She is my trusted Doctor.