There website boasts compassionate patient centric care, which would be great if you could ever get ahold of them. Saw Dr McBride once who assured me they would get insurance authorization for needed procedures. Well, have never heard back from the office, have called 5 times in 2 weeks only to be answered by an answering service who claims they forwarded my messages to the clinic staff. Still never a call back or anything! Guess I will go somewhere else. Thank you for wasting my time and giving me false hope Dr McBride! read more

I had an extremely disappointing experience at CSUA today. I scheduled an 11:30 a.m. appointment, completed the online pre‑check‑in, and even paid ahead of time. When I arrived, I checked in at the desk and provided my sample. After waiting 45 minutes with no update, I went back to the desk only to be told that my appointment had been moved to 12:45 p.m. and that I "should have received a text." No text was ever sent to my phone, and I had already checked in at 11:30 with my sample. I was furious, this wasted nearly an hour of my time and caused me to be late for my teaching assignment. I told them I would not be paying for this appointment. They refunded my co‑pay and offered a quick "sorry about that," but the inconvenience was already done. Now they're asking me to come back again tomorrow for the same appointment. I am extremely frustrated with this CSUA location and its staff. The lack of communication and disregard for patients' time is unacceptable. read more

Ive been seeing Dr Swain for a good while now. She is very caring and attentive. She takes the time to listen (which so many doctors dont do nowadays) and asks how I am feeling and if I needed anything. Very professional as well. read more

I have been seeing Dr McBride and he is great. The problem is the office. I can't get thru to them on the phone they apparently don't have a receptionist and they use a call service instead. It is so frustrating to not be able to talk to or get a response. My insurance company has faxed over a request for prior authorization for a prescription a month ago and it has been totally ignored. I am strongly considering a different provider that is more responsive to my needs. read more

Frankly, I'd give this business a zero if I could....I've been trying to make an appointment for a week with no success. I've left three voicemails with no callback. Their process includes a telephone wait to speak to a scheduler who then forwards you to a VA scheduler. After another wait, you get a voicemail saying the scheduler isn't available. I will try to get a referral for another provider. Note they don't have a single positive review... read more

The medical staff skills seem top-notch. The billing service is absolute TRASH! They send some URL that looks very much like a spear-phishing campaign. I will NOT click that link/bait! I try to call the billing department to pay, and the recording always says the office is closed. Want to get paid? Employ a responsible (response able) billing service. At least send me a paper bill via snail-mail... read more

In all my many years as a healthcare provider myself, I have never encountered such blatant insensitivity and indifference to patient care as I've experienced at CSUA at the Woodmen office. I requested an urgent renewal for the medication I had been taking for the past 5 months as I was out of medication and was going on vacation the following week. I contacted the office almost daily to inquire about the status of my Rx and even requested a call back which didn't happen. It took 18 days for my prescription to be correctly submitted to CVS pharmacy. Eighteen days!! I had to delay leaving town until I could get my much needed medication. And, my "provider" was Jeffrey Moody. A very dissatisfied former patient read more

The billing dept is a disaste. third party, can't understand the staff. Tried to call locally to see why they haven't submitted our claim to insurance. Voicemails. No return calls. Finally speak to someone and after 3 months still no bill submitted to insurance . Had a representative from BCBSIL call and speak with office- said they would submit 5 days still haven't submitted read more

With how physically and emotionally painful and trying this process has been it's been hard for me to do this. But men need to know: Dr. McBride is in the business of selling vasectomies. HE IS NOT YOUR ALLY regardless of how much he will act as though he is. You sign a waiver which absolves them of any risks which they also cleverly downplay. RISKS OF VASECTOMY ARE GREATER THAN THEY WILL TELL YOU. This **^%# had the AUDACITY to tell me that my painful tubes and unsatisfying orgasms are "in my head." I can't tell you how hard that was to hear when this guy has my balls in his hand. In his report he downplayed my pain probably for liability reasons. I URGE anyone considering a vasectomy to really really do you own research and find out the truth of the potential effects. Post Vasectomy Pain syndrome is real and hardly understood and rarely reported. The "statistics" are bullshit. Don't just look at r/vasectomy- they are biased. Also go read the account of pvps at r/postvasectomypain I'm REALLY holding back here. I have some very strong feelings and if I had the ability I would sue this office for lying to me in their interests of selling a $1,000 procedure that takes 20 minutes. You do the math. They've got your balls in your hand and are interested in making money, not your health. They'll cut you loose, so to speak, and never follow up. If you follow up with complications you'll probably more or less be laughed at. I wake up feeling my painful balls and curse your name regularly, you jerk. read more

Doctor is fine but the office staff is a train wreck! They kept me waiting 36 hours for a UTI prescription and then ordered an antibiotic I'd already told them didn't work. I'm in severe pain, hoping infection doesn't spread to my kidneys. Just utter incompetence! Go elsewhere. read more

Very professional and knowledgeable! Made me very comfortable by answering all my questions . Extremely patient!

I have spent many hours in this facility getting treatments of tibial nerve stimulation to strengthen the pelvic floor to reduce leak. I was called by Dr. Harris assistant. I was advised that doctor Harris wanted me to arrive time in order for me to have a cystoscopy to rule out any other causes for my very embarrassing and expensive treatments. I drove there today at 3;00 for a 4:00 pm cystoscope examination. Arrived early to prepare the details. I am in a wheelchair because my brain is healing from a moderate comas a result of a severe falls where I banged my head pretty hard. This made my my walking very step dizzy. When I arrived I called earlier to get a wheelchair. No one picked up the phone and all i got was music and a voice to tell me to hold on. After 30 min. of this,. I called the physicians L one that was automatically i Answered. The person said my date was rescheduled and I was to show up at a later date. I can tell you I won't be going back! read more

It's interesting that someone wrote that Urological Associates got back to them with their test results, because they never informed me of my test results. I don't know how this office can have any business at all, due to their extremely poor calling system. Be prepared to be on hold for an extended amount of time and do not take the, "Dial zero and leave a message" option. You will be told that the message box is full and then your call will be dropped. While you are waiting, you'll be inundated with one advertisement after another. I called today to reschedule an appointment and after being on hold for 15 minutes I was instructed to leave a message - if that's an option, why did I have to listen to their ads first? I have cancelled my appointment via snail mail and I won't be going back. I expect to be treated with some respect, and I was not. read more

I had a procedure and the office failed to follow basic patient safety protocols. I fell after my procedure and was stuck with a $3,000 ER bill for Christmas. They reached out and said they would pay me and never did. read more

Had prostate surgery with Dr. Ferguson and was at Memorial Central. Surgery went smoothly. Have not seen the doctor since surgery 13 days ago. Can't remember receiving a follow up phone call from doctor's office asking how I was doing. However when dealing with his office you either can't get through, are put on hold for excessive amount of time or they take hours to return calls. The office appears to be grossly understaffed. I have a Medicare Advantage plan with Kaiser. Urological Associates is a Kaiser affiliates does not appear to have access to any Kaiser info, which in this day and age is awful. read more

Dr Ben Coons saved my husband, Chris Combs', life! Honestly, he did. I have been beyond impressed with our experiences at this doctor's office. Dr. Ben has been our chosen urologist as we deal with aggressive treatments for stage 3 prostate cancer. He has always provided the absolute best care in a safe, understanding, and sympathetic/empathetic, private practice. He always accompanies his diagnosis with treatment suggestions, like a RP, Radiation & chemo, in addition to whole-body recommendations. He's a new member of our family! THANK YOU DOC! read more

Urological Associates - Talk about men's health! - Urologists Near Me - Colorado Springs, Colorado

Great medical and customer service experience. We are new to CO and had an emergency medical situation. After the ER visit we were referred to Urological Associates for follow up. The entire experience was as pleasant as one could hope for. It certainly makes a difficult situation much better. A heartfelt thank you to all their staff. read more

This medical office definitely met the three "c"s No Care No Concern No Compassion They let my father lay in a hospital bed for 1 hour and 20 minutes with a gaping surgical wound (their surgical wound) writhing in pain because they needed to wait to administer the pain medication to repack his wound. No reason for why he was late and no apology. In and out on with his pain free day. So sad that there are doctors/surgeons out there that care so little about their patients after they are done cutting. read more

I have had multiple pleasant contacts with Urological Associates. There is a common trend in many medical offices to not follow up after tests and procedures leaving you chasing down your results. Urological Associates has been consistent in following up, promptly letting me know what test results have been, and being welcoming at the front desk. I am confident to use them now and in the future for any further needs. read more

This company can't even keep a schedule together, theres no way I'd trust them for a medical procedure.

I am medical power of attorney for a lady with dementia. She got very sick and was rushed to the hospital. We found out she had a very large kidney stone and she needed a stent. Dr Thomasch was on call and he placed the stent. He came in after office hours to go into the procedure. He was so nice to my friend. He spoke directly to her. He was calm and he made sure I didn't have questions. We have had several follow up appointments and today we were released for a year. I cannot express how pleased I am with all this great care. I am a retired RN and my judgement is pretty steep. I am my friends advocate as she doesn't understand. I would highly recommend this practice and Dr Thomasch. Thank you for watching over our dear sweet friend. read more

We have been very pleased with the kind attention from staff for my son's continued care for neurogenic bladder and supra-pubic catheter care and support. Caring for a chronically ill adult child is a challenge - but Dr Thomash has be kind and patiently attended to my son't needs. I highly recommend Urological Associates. read more

Sitting in the waiting room listening to the receptionist loudly ask an older gentleman " do you still have Medicaid as your primary insurance ". Seems aggressive and inappropriate. read more

Horrible service! Don't get me wrong some of the providers here are very nice people but the office as a whole is horrible. I have been a patient for years and the service has gotten worse each year. When I first went here things were great and went very well. I was put on a medication and the practice had no problem getting my medication from Alliance RX. Over the years it kept getting harder and harder for them to get my medication. As it turns out the staff started doing things wrong. Instead of sending in a prescription for the medication and the insertion tool they would only send in the medication script. Under my insurance they required for billing purposes a prescription for both. For several years Alliance RX the insurance and me all tried our best to get them to do this, but they refused. So, know they have stopped using Alliance RX saying it takes to much of their time to get the medication and has caused appointments to be cancelled. They now use a local pharmacy and a compounded version of my medication which is not covered by my insurance and the cost has gone from $10 to over $350 dollars. All of this due to their lack of understanding something so simple anyone could do it, problem you have to be a doctor to do prescriptions. read more

Dr. Jeff Ferguson was outstanding! I had an Emergency visit and was diagnosed with a large Kidney Stone that would not pass on his own. Dr. Ferguson and his staff did everything they could to get my medical insurance to cover the surgery, to no avail. Kaiser wanted me to do a separate procedure to try to break up the Kidney Stone, which indeed has its own set of complications. I decided to proceed with the laser surgery instead. Insurance companies are for profit and 9 times out of 10 are not concerned with the best interest of the patient. From beginning to end, Dr. Ferguson saw me through with excellent care. Bravo! read more

If it were possible to give negative stars trust me I would. The office staff likes to give false information and are the furthest thing from being knowledgeable. In particular their billing department. First she bold faced lied to my husband, saying she left several voicemails on his phone. My husband's voicemail was full and unable to receive new voicemails. I could have overlooked that, but then they demanded a cash copay for services, which in most cases is acceptable. Not in my husband's case because he is on Medicare. We had to go to another office to find out that if my husband had paid, Medicare could have turned around and charged my husband with fraud. My husband and my children could have lost there medical insurance due to the idiot that works in billing, and the offices dishonest practices. The front desk told my husband that no matter what office he went to he would have to do cash pay, because it was an elective procedure... That was a lie as well. Thank God for second opinions and Pikes Peak Urology, although they were unable to provide services, they certainly helped with giving us good information and putting us on the path of someone who could help us. read more

The Doctors and staff have always been very kind and gracious toward me, and I found the Doctors to be of the highest quality.