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    Gary's Floor & Home

    1.0 (1 review)
    Open 9:00 am - 6:00 pm

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    Services - Gary's Floor & Home

    Floor restoration

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    1 year ago

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    S&G Carpet and More - NWA - You Pick the Floor We Do the Rest - Including Baseboards

    S&G Carpet and More - NWA

    (12 reviews)

    We had a very disappointing experience with S&G Carpet…read more The initial installation was extremely poor, staples and nails and screws were left exposed on the carpet and also thrown on the floor (a safety hazard, especially with small children), debris wasn't cleaned up, and there was even a spill that was not disclosed until we pointed it out. The carpet also had to be redone due to workmanship issues, requiring multiple return visits and extending what should have been a straightforward project into several days. (Install was Monday and was finally properly completed on Thursday) While the company eventually sent a different installer to correct the work (2 more times), the process to get there was frustrating. Communication from management was argumentative and combative at times, to the point that I did not feel comfortable meeting alone and asked my husband to be present. The tone of the interaction was noticeably different in person. We ultimately reached a resolution, but it took far more effort than it should have. After spending nearly $8,000, the level of workmanship, professionalism, and overall experience simply did not reflect the value we were promised. I would strongly recommend closely monitoring any work done and documenting everything if you choose to use this company.

    The installers were very precise and thorough. Very knowledgeable and helpful. They worked a…read morelong, hard day to get our floor down. Excellent service.

    Abbey Carpet & Floor

    Abbey Carpet & Floor

    (15 reviews)

    My experience with Abbey Carpet started out well, but an error was made in measuring and resulted…read morein a carpet too small for the room. And yes, I did pay up front! I was told that it would be "made right" and I could go ahead and put furniture in the room and they would take it out and put it all back when the new carpet got in. In the meantime, I decided not to put the furniture in, to save them the hassle of taking it out and putting it back in again. I put the mattress and box springs on the floor and have slept that way ever since. I was expecting a resolution within a few days to a week... it has been almost 3 months! It is obvious after I call at least once a week, get nothing but promises of "we'll make it right", no follow up communication, and now my calls are not even being answered, that they do not intend to "make it right". I was expecting so much more due to the referrals I got to this business. I am extremely concerned that they would treat a senior citizen or anyone in this manner. It appears if everything goes well it is good, but if there is any glitch, it is awful! Sadly, my experience has been the latter!

    Bad information on flooring product. Brought in a sample from Lowe's to try to buy local. The lady…read moreimmediately told me the product I had was NOT engineered hardwood. I knew it was, but wanted to see what they had to match and I wanted to her the benefit of the doubt. They didn't have anything that matched, so she began telling me about all the lawsuits from my sample product. When I asked her for the source of her information about the lawsuits so I could educate myself while researching...she responded, another dealer in Lowell, but there not gonna tell you anything. WTF!? I feel like this business will tell you ANYTHING to sell you their products. We were fully willing to purchase a whole house worth of flooring IF they could match the tone of the wood flooring we settled on. Not only could they not, they lied to get us to settle on something else. How do I know they lied? I can't find any public record of litigation or class action against the manufacturer of the sample product from Lowe's. Also: when she was banging on about the alleged lawsuits, she confirmed my sample WAS engineered hardwood after telling me it was luxury vinyl plank - confirming no educational foundation on flooring products - which is a red flag for a store devoted entirely to selling flooring.

    Gary's Floor & Home - flooring - Updated September 2026

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