Nice brothers who moved me- Dustin and Andrew. Will ask for them again. They were kind, cautious…read moreand polite.

I'm adjusting my original 3 star review to 5 stars due to Brandon, the owner, engaging me in a…read moreconversation about my original review. Brandon was not fully aware of some of the circumstances on our moving day. Brandon was gracious enough to refund a portion of my original charges, which we agreed was fair. I'm totally satisfied with the outcome and would definitely call Pack Mule again should I need moving services in the future. Thank you Brandon for your concern and understanding.

I hired these guys in 2021 for a move from an upstairs apartment to a downstairs apartment. I had…read moreseveral car wash coupons in my top Chester drawers. I checked after they left and the coupons were gone. Hired them again in 2022 to move into a one bedroom apartment in St Matthew's. When they got there they did not give enough time to direct them where I wanted things, they broke one of my lamps, and I lost a box with pictures and 3 small mini cameras. My last move, I used a moving organizer She used these guys. When we got to the new apartment, again I went into my bedroom and checked my two Chester drawers. Again, the drawers had clothes stuffed into drawers they did not belong in, a pair of jeans that should have been with the clothes in the walk in closet, and they spilled a large bowl of change I had in my Chester drawers. Don't use these guys. Untrustworthy and the owners / office are no help.

It started out pretty good in that Corey, one of the owners, contacted me right away and wanted to…read morecome over to see exactly what needed to be moved to Indianapolis. I did have a bill of lading from one of the big boy moving companies so he would have an idea of the size of the load. I was able to give him the weight of the load as well as the cubic feet of the load that the national moving company had in their truck. I did explain since i had been in Louisville I had purchased new washer and dryer, a new couch, a new chair and a new table and chairs for the kitchen. He walked the house and saw what I had which most of it was still boxed from my previous move in October of 2022. He stated that a 26-foot box truck would easily accommodate my household belongings. At first he quoted me an hourly rate of $50/hr for his people to pack and load then unload. Then he quoted me a hard number of $4,300 to pack, load a 26 foot truck, drive it to Indianapolis, unload and assemble items like beds, tables and such. I received another quote from a local mover which was a little lower but since Corey seemed more professional and seemed to know what he was doing I chose Alpha Moving. The three guys showed up pretty much when scheduled, one was a little late but we all got into packing the boxes I had saved from my previous move. I was working and packing as much as they were. I bought the three of them lunch and we got back at it. Afterwards I gave them all a $20 for their efforts. On the moving day they were supposed to return between 9 and 10 AM. Robert, one of the other owners, called me at about 9:20 to say that U-Haul did not give him any blankets and that he would need to return to the U-Haul store to get some. (My thought was, wouldn't you notice that before you leave the store and not while you are driving to my house? How does that happen? Did he stop for breakfast and look in the truck? Why didn't he notice when he was there?) Robert finally arrived after 10 AM and the guys started loading. As they got closer to the back of the truck there seemed to be more close conversations between them. They came to me and asked if I can take some items with me in my SUV which I reminded them that I had two large dogs that have been wandering around the house that I will be taking with me. Then they decided that they would place some items, as much as they could, into one of the employees cars. They finally came back to me and said that everything would not fit into the truck and they would either need to rent a trailer or they could have another employee drive his personal pick up (Ford Ranger) and fit as much as they could in that for another $300.00. I told them that I was ensured by Corey that everything would fit into a 26-foot box truck with ease. I told them that I work in an industry that when you give a price you live by it. Well Corey and Robert did not and were charging me the added $300 to get my belongings to my new house. Before we left they were sliding a glass tabletop to a desk into the truck and it shattered into over a million pieces. There was glass everywhere! It took them forever to sweep it out of the truck and on to the driveway and then pick it up off of the driveway using my broom and dustpan. We finally got all loaded and ready for our trek north at around 2 PM. I knew this had the makings of a very long day already. They offloaded the furniture first so I was able to direct where each piece was to go without issue. When they began offloading the boxes that was a different story. They had some boxes that were not labeled so they inevitably ended up in the wrong room. When they finally got everything unloaded we were all standing near the front door and I thanked them for their efforts. I gave them each a $20 again and told them I wish I could give them more but that I was still upset about being charged an extra $300 for Corey underestimating the size of the truck/equipment need to move my belongings and I was going to give each one of them a $50 bill but that they would need to see Corey for it. At that time Robert told me that it all most likely would have fit in this truck but he noticed early on that when they had started packing the front of the truck there were "pockets" and open spaces and the truck should have been packed better and "tighter" than it was. At this point one of the more seasoned employees turned around and walked out the door. I believe he was upset that Robert had just thrown him under the bus in front of a client. So we ended up settling on $300 for the cost of the glass tabletop but they charge an extra 3 or 4% if you use a credit card so they charged me $150 so my total bill was $4450.00 all in. As I have been unpacking I have noticed that one particular box is missing from my many boxes. I have texted Corey to see if either of the two Alpha employees have found the box in their vehicles but he has not responded at all in well over 72 hours which is very bad business.

They helped on my apartment move for a great price. I had to reschedule to an earlier date on short…read morenotice and they were able to accommodate my request for a small fee. Communication was very good, they were easy to get in touch with and provided me with all the necessary information. They were punctual, efficient, careful with my belongings and respectful. Really appreciated their work, everything came in exactly as packed in the boxes. I could see they were extra careful with the fragile ones. Definitely recommend.

What great guys! Polite efficient attentive prompt. Moved 2 pods for me. Would definitely…read morerecommend.

The Walcott (Jeffersonville, IN) offered a promotion using Cardinal Moving to help w/ relocation…read morefrom Terre Haute. It was a great experience: Cam was responsive and easy to work with in scheduling the move, and the on-site crew (Zach and Evan) were professional, diligent about the details, worked fast. Better yet, there were no hidden fees or surprises, and everything arrived safely.

I look at all these great reviews and wonder how I had such a bad experience with Cardinal Moving…read more The first team they sent out was inexperienced. The team lead was an asthmatic who told his supervisor that he was well enough to work. He wasn't. Both he and his team member where slow and sloppy. There was no organization to how they packed the truck or took things from the apartment. Everything was done very haphazardly. They wound up not getting everything on the truck. When I discovered that they couldn't get everything on the truck, I told them they had to move the furniture. Even though I was told they would move some things to a dumpster, I had to ask them three times to move it. The last time was after they had got in the truck to go to our new home. They also broke the storm door on the apartment and left a form gash in the linoleum. After talking to Cardinal Moving twice, they agreed to send out a second team the following day at no additional charge to move what had been left behind. The difference time between the two teams was amazing. The guys on the second team were professionals. You could tell that they knew what they were doing in how quickly and efficiently they moved the boxes and packed the truck. If we had had the second crew on the first day, we would not have had to pay 66% more than the original estimate. I did my research, but it wasn't enough. Two people recommended Cardinal Moving. Maybe the problems we had with our move were an aberration. My question: are you willing to take a 1 in 3 chance that you get inexperienced movers and wind up paying 66% more than the quote? I will not take the chance again.

first off, when quoted on the phone they said it'd likely take about two hours for a move of our…read moresize. it ended up taking EIGHT hours.. for a two bed apartment. That's with us throwing boxes and items in four loads worth of cars to save time. the price I expected to pay at the time of booking ended being only a quarter of the cost I paid. and then they encouraged us to tip them on top of it. They came late meaning we didnt get a good start to the move until after noon. they came with two guys but one guy did pretty much all the work. they knocked chunks out of the wall of the old place that I know is going to come out of my security deposit. they shrink wrapped and blanketed every thing whether it was needed or not and charged for how much they used. I'm talking a few extra hundred dollars worth of supplies that the quote had said would be included. over all I expected to pay maybe $600 and then ended up paying 1500+ since it took them the entire day to make the move

I do not believe there is any potential for improvement with this company. The level of…read moreprofessionalism was so low it actually shocked me. From the sleazy "used car salesman" approach by multiple employees when setting up the appointment to the complete lack of respect and disregard shown in canceling my appointment on the day of my scheduled move. Every employee I spoke with was located at a "call center" and not even at the actual place of business. The supervisor at the call center who called herself "Jana", then changed her name to Melissa was the worst! I had a contract for services, paid a deposit and was canceled with no explanation. I relied to my detriment on this contract to fulfill a scheduled move on a specific date and time. This is by far the worst company I have ever encountered.

Professional, thorough and on time. Our teams that did the move were great to work with.read more

A great moving experience that was reasonably priced. I called around getting multiple quotes, and…read morethe professionalism and dedication to family sold me on their call. The initial quote over the phone matched to ending bill. They called when they were on their way and showed up ready to work. They took care with our floors and walls as well as with the items they were moving. They said they offer packing service which we might consider for next time! Thank you to our great moving team: Leif, Trent and Chris!

These guys are so fantastic to work with. I have had them move my stuff off my own truck into a…read morerental property and move my stuff from the rental property via their truck to my new house. Each time they were hustling, rushing past me as I stood there dumbfounded, unsure of what I could do to help. They were willing to move my piano down a flight of stairs to my basement and managed to do so without a) killing anyone or b) damaging anything. When I moved to DC, I ended up with scratched furniture, broken lamps, a broken table, and paid more for the privilege. Pack Smart managed to move the same stuff (minus the broken table) without damaging a thing, including my house. I HIGHLY suggest these guys. They are friendly, affordable, hard-working, I can't say enough good things!

I have used Pack Smart 2 times and David Crum and his team do a great job for a reasonable price…read more They did the packing & moving. Absolutely nothing was broken or chipped in the moving process and they had to take the furniture up 3 flights of stairs! Would highly recommend