Such a rewarding experience to deal with Whidbeytronics! I've gone there several times over the…read morepast year, and each time I come away glad that that is where I went. I am NOT a techie, I do not know much about the devices I use. And yet, most amazlingly, not only do they help me get the most out of the machines, I come away having learned something and not feeling stupid. One thing I espcecially appreciate is how they explain what is wrong, showing me the actual file with the specific informationi about the problem. I am writing this post on the computer, a reconditioned one, that I bought yesterday and into which they managaed to transfer all of my data, including the priceless pictures of our grandchildren and our dog, and all of the many many files that are the makings of a book in progress. Thank you Whidbeytronics. So glad I didn't have to go into town.

I was stupid enough to believe them when they said that the problem with the fan on my hp laptop…read morewas caused by broken pieces from the hinges. An hour's labor later, $125, I realize I've been nothing short of ripped off. I know other people have submitted bad reviews for Whidbeytronics, and they've been deleted. Here, on Whidbey Island, you can be ripped off!!

Not a 100% sure why this place has such bad reviews, I had a great experience here. My wife and I…read morecame here looking for a new tv and surround sound and were greeted by Donte. He went through his whole speech about quality in a television and never once forced us in spending more than we wanted to. After letting all this information seeking in and going to get some lunch, we came back and were greeted by Fernando. He finish up our sale and we were really satisfied with what we purchased. These guys know what they do and they do a great job.

A Warning to Anyone Considering Best Buy Marysville, Washington 28 miles away…read more Do yourself a favor and think twice before giving Best Buy your money. My recent experience has been an absolute nightmare, and judging by the Better Business Bureau data showing over 12,900 complaints in the past three years, I am far from alone. Here's what happened: On August 15th, I placed pre-order to purchase a Pixel 11 Pro and traded in my Pixel 10 Pro XL at the time of order. They took my trade-in immediately. My new phone pickup date on August 20th, 2026. Like many customers, I knew I had a 14-day return window in case I found a better deal elsewhere, or even if I just decided to keep it, which is usually what I do with Best Buy. Same day, I received an email about a much better promotion from Google Store directly. I thought, "No problem, Best Buy does price matching, right?" Wrong. They don't price match with Google Store. So my only option was to return everything and place my order through Google instead. Before proceeding, I visited my local Best Buy store to confirm this was possible. The staff check with his manager she said yes. So the following Monday, I went back to that same store which is 26 miles one way trip. At first, they told me no. But when I mentioned that another store had said it was possible, a manager stepped in. After checking with someone higher up, they agreed to help. They retrieved my old phone from the back office and took back my original phone along with the gift card I had received with the purchase. They asked if I'd used the gift card, I said no and they verified the balance multiple times. Everything matched. Then they told me it would take one to two hours to process everything in the back office. Here's where it all fell apart: During the return process, another Supervisor asked to scan the gift card information. Instead of typed it in manually, he scanned the gift card and that flagged the gift card as invalid due to a mismatch. Suddenly, that option was gone. Now they told me they'd have to email the back office for help and would get a response in a couple of hours. I drove 26 miles again and returned that same night. The new manager said, "Oh, they work on East Coast time by the time I sent the email, it was too late. We'll hear back tomorrow." Okay, fine. I came back Tuesday morning. Still no answer. He said he'd escalated it. Tuesday evening still nothing. Wednesday, another manager called me and assured me they were already talking to the back office and would have an answer by the end of the day or Thursday at the latest. I didn't receive a follow-up call on Thursday or Friday, so I returned to the store, only to find that both the manager and supervisor were off that day. I've already done six round trips and It has been five full days since I returned my trade-in and gift card. I was still without my new phone, without my old trade-in device, and without my gift card balance. No one can tell me when I'll get it back my trade-in. This isn't just incompetence, it feels like they're holding my property hostage while they "escalate" into a black hole. Saturday I got a call asking me to explain how I knew this and that, they didn't even understand their own promotion and were quizzing me like I worked for them. I was told another lie, that nothing could be done. The new manager claimed it had to go to a higher level, but all my 6 trips were for nothing, with no compensation at all. They returned my gift card and new phone, even though I still had the option to return that phone. I understand mistakes happen. But four days of no answers, conflicting promises, and zero accountability is completely unacceptable. Best Buy needs to get its act together because right now, they're failing their customers on every level. Save yourself the headache. Shop elsewhere.

Cecil's is a friendly electronics store with an incredible music selection as well! Vinyl records…read moreand record players, plus musical instruments including guitars, ukuleles, bass guitars and more. Cecil will also take your passport photo for you. Highly recommended!

I was looking for a ukulele and went in to see what Cecil had. He had a nice assortment of 9 or 10…read moreukuleles ( plus other assorted instruments) and we had good conversation about music and other things. He's very pleasant and knowledgeable and I was very happy to purchase two instruments from him. It's a very nice little store and very well worth a visit.

Pushy customer service. I went in with a desire to purchase several items and the clerk was in such…read morea hurry to get me out of the store I went to the counter with two items and she only rung up one item. It was extremely clear that sales and allowing the customer to shop is how they generate revenue. I won't return and will shop elsewhere and encourage others to go the same.

not helpful at all. called to see if they had a very specific item, which is within their very…read morelimited offerings nowadays, and the clerk couldn't be bothered to see if they had the item.

I recently contacted them to help me in setting up my home theatre and I could not be more pleased…read more They showed up, offered good advice on the best ways to proceed and then started the project. They were professional and were very respectful of our property and cleaned up beyond expectations. I would highly recommend them.

We were having difficulty with our surround sound system and Field Mead at Hi-Tech worked with us…read morefor two days to make sure that we found a solution. He researched the cabling required by Directv (our new cable provider), and suggested a cheaper, more correct cable than what we had purchased at our local big box store. After we successfully installed the cable the next day, we were pleasantly surprised when Field called back at the end of the business day to make sure we had surround sound! We always call Hi-Tech with our audio questions.

He was somewhat helpful but in a rush. He was churlish when asked to return to complete the job.read more

Had a new TV with a strange setup that stopped working properly after a few weeks - bluetooth and…read moreseparate speakers. Called Dan and he was here in under 15 minutes. Did quick work, fixed the problem, told me how to keep me from having the same problem again, and left. A couple of hours later it still works perfectly. :)

I just called Computer Concepts, asking for help with some Popup Notification Banners on my New…read moreDell computer from Costco, they calmly walked me through the process to remove them, it worked flawlessly. He also recommended some good Anti-Virus and Anti-Malware software. Excellent customer service, I highly recommend anyone with computer issues or even if you want a really good computer built by experts, give them a call.

I went to Computer Concepts last week to replace a failing drive in my NAS, and the service was…read moreexcellent. The tech who helped me was knowledgeable and, when he wasn't 100% sure about something, he was upfront about it and took the time to research the issue himself to make sure I got accurate information. That kind of integrity is rare, and I'll definitely be back. The space itself isn't flashy, but it's clear why they stay busy. You can tell the whole team cares about customer service, not just from my experience but from overhearing other techs helping other customers while I was there. Highly recommend.

This store is like the Radioshack of old--an electronic hobbyist's candy shop! You can buy various…read morecomponents right as you need them, in this charming little veteran run shop. The service is good and the prices are reasonable. I have rescued several of my electronics with parts from them! I strongly recommend this store to anyone in the Puget Sound who needs electronic parts!

UPDATE MARCH 29, 2023:…read more This is a shout out for their employees John and Spencer, for their assisting me re: buying a USB charger, and also re: buying some tools that they had on sale today.