On 2/24/2026 my 2021 Acura RDX was towed by this company from I-195 West near Exit 20 during a snow event. I was informed that the vehicle was first pulled from the rear out of the snow and then transferred to a flatbed. Prior to the tow, the rear bumper was not damaged and the vehicle had no vibration issues. I had recently installed brand new tires and completed a full alignment. When I retrieved my vehicle, there was a crack in the rear passenger bumper under the taillight and the vehicle now vibrates at speeds over 40 mph. When I contacted the company to report the damage and request insurance information to file a claim, I was told they are not responsible and they refused to provide their insurance carrier information. I was also spoken to in a very unprofessional manner. Additionally, I was charged for 26 miles of loaded mileage, although the distance from the pickup location to their facility appears significantly shorter. I am simply seeking accountability and a proper review of the situation. read more

Gaskell's Towing - Towing Near Me - Swansea, Massachusetts

Absolutely ridiculously poor service. Requested to move 2 manlifts in poor condition, said I wanted to move 1 at a time, so he shows up with 2 full rigs and couldn't figure out how to tow one of them. Tells me I have to get the second one running on the spot or he's charging me for 2 moves anyway. I ended up paying 3x the price just to move one compared to any other towing service. Worst towing experience I have ever had. Use literally anyone but Gaskell's. read more

didn't want to have to leave this review but they are not working with us whatsoever. car got towed, i left my key inside the ignition with the keychain attached. the keychain is missing as well as the two alarm boxes that were attached to the keychain. the guy is not bothering to check anywhere and keeps responding with "they keychain was never in vehicle." for some reason the key was on my tire when i went to go pick it up, and i have never had that kind of experience with any towing company. if they had lost it, it would have been fine and a reimbursement would have been asked but they are claiming it was never there and are making no efforts whatsoever to help find the keychain or reimburse. the customer service received was pretty awful. also, if you're not open 24 hours then your website should absolutely not say you're open for 24 hours. read more

Gaskell towing In swansea , ill be seeing you in court. Long story short I broke down on the highway , my insurance company gets me a tow with Gaskells . They have 60 min ETA . After that the hour goes by, my cars not home and my insurance company can't get Intouch with them. She literally said everytime they answer the phone they hang it up so she canceled the tow thinking they weren't gonna get my car. I call the tow place and get through , the guys rude as ever telling me someone's paying my guy or I'm not getting my car. Talking all kinds of shit to me. I'm like well did you pick my car up yet because yous never updated saying you were in route to get my car like you should have. Hes yelling at me now, yea 8 have your car they picked it up. So I'm tryna calm the guy down , he keeps yelling someone's paying my guy . I tell him my insurance company is gonna pay you , since you have my car just bring it here they will pay you. 5 min later my car gets to the house all fucked up. Like he clearly had my car bouncing all over the road hitting shit. And its a tiny Honda civic , instead of putting it on the flat bed the dumb ass pulls it and clearly it was bouncing everywhere. I called the cops and they told me its a civil matter to see what I can do basically. I call Gaskell towing today talking very nicely seeing where I can get , and same thing as last night, the guys flipping in my ear yelling he ain't paying for anything . I just bought this car and it's a mess. Now i have to take them to court and there's more details of how shady they were through this process but i just had to put the general thing out there. That company is extremely unprofessional read more

I believe they scam the insurance company. They Said they could not find our car twice. Build the insurance company. I never communicated with us. Just called to say they couldn't find the vehicle . Relive 30' away and were more than willing to point it out to them if they called. read more

Awful. They were assigned by our Roadside Assistance program and never picked up my car. Called after no updates for two hours and the man answering the phone was very curt - claimed they didn't even serve that area. Roadside Assistance reiterated that they spoke to the company directly and Jeremy Vieria was supposed to pick up the car. We've dealt with tow companies in different areas of the state - don't bother with this one. read more

Gaskells was called by my Roadside Assistance plan for my RV that is 36 ft long. The brake caliper locked up and could not move while I was on the road in Westwood MA. Gaskell's is in Swansea MA which is a good 35 or more miles away. They were told it was motor problems so when the driver, WAYNE, go there he was not expecting to tow the RV with the rear end off the ground. Usually it takes different equipment to do so. Wayne was very experienced and figured a way of doing it and pulled it about 40 miles to Miller Truck in Lincoln RI which is where I wanted it to go. Wayne was careful and knowledgeable and the RV arrived safe and sound to Miller Truck. I could have been still waiting for the right equipment to come tow us but Wayne did the trick carefully. I cannot thank Gaskells enough for having such knowledgeable staff on board to help when the Sh-t hits the fan. I will use and recommend them to anyone who asks! read more

DO NOT CHOOSE this company. I called to speak with an employee (since they are open 24 hrs) to find out information about my vehicle and what time they are open at so I could pick up my car. The employee refused to give me any information to me about my vehicle, was extremely short (one to two word answers) and very rude. He made me feel like I was an inconvenience to him. After getting no answers to any of my questions, I tried to ask what time they would be open so I could call or come in to get my vehicle and the employee still would not give me any concrete information such as a time of when they open, he seemed as if he was just woken up or honestly did not know anything about his job. If you have a choice do not use this company. They will make an already difficult situation more stressful. Day time employees may be more professional but the overnight one was far from professional! read more