The worst towing company ever, the manager very rude, dont even know how to talk to custumer im…read morevery surprised the owner have her there! What manger tells you "you not gonna get thru no one because im the manager" you should not even have title as a manager. You need to go back to school learn some skills how to talk to customers! Very unprofessional. Ill never recommend no one to go there.

absolutely terrible company! operated by criminals that…read moretake pleasure in taking advantage of peoples misfortune. they bully people under laws and rules that they make up themselves on the fly. they towed my car and refused to surrender my vehicle after hours at about 6pm. because it was an inconvenience to them, however they operate 24 hours. however under rhode island general law 39-12-12 (f) after-hours release of vehicles subjected to police-ordered tows: (i) towers are required to release vehicles towed at the direction of a police officer to the owner or lien holder, or their designee, upon demand and upon presentation of the appropriately accrued towing charges, regardless of the type of vehicle towed they refused to let me collect my personal belongings from my vehicle that i need for work. i made the request the owner and staff yelled at me as well as insulted me calling me a "dum", they then proceeded to call the police on me to have me removed from the property. i did not once raise my voice or reciprocate their terrible enegry. under rhode island general law 39-12-12 (b) whenever a vehicle that contains personal items is towed by a certificated towing company, said towing company shall release those personal items to the owner of the vehicle, or to the individual in control of the vehicle, immediately upon request, regardless of whether the towing charges have been paid. r.i.gen. laws §39-12.1-6 they told me they only accept cash and have unjustly charged me accrual fees under rhode island general law 39-12-12 section d. additional conditions / requirements: 1. acceptable forms of payment for towing services: (a) the tower shall accept cash as payment for towing and storage services as well as at least one other form of payment, such as credit cards/debit cards, or personal check. for this purpose, the division considers money orders, travelers checks and certified bank checks to be the equivalent of "cash" and, thus, does not consider acceptance of money orders, travelers checks and certified bank checks to satisfy the requirement for accepting a "second" form of payment in addition to "cash." moreover, if the tower chooses to accept credit cards/debit cards as a form of payment, the tower shall ensure that a vehicle owner is able to complete such a transaction regardless of the ultimate delivery site of the vehicle. these bullies need to be stopped. i gave you multiple opportunities to accept my payment and you refused. i have had several officers reach out to you from both the johnston police department and smithfield police department to inform ylu that you are breaking the law you have one last chance to abide by the laws and rules set by the state of rhode island and public utilities commission and settle with me and i will only make sure your certification is suspended so you have time to focus on making the appropriate changes in the way you conduct business so that you are not breaking the law. if you refuse, i will ensure that your ratings reflect the quality of service you have provided, i will ensure your certification is revoked and i will not only sue you in civil court but i will pursue a class action suit on you. you will not be a bully in my city

I locked myself out of my car. I called Grasso and their customer service was absolutely polite,…read morepatient, courteous and professional. Their communication process was detailed and efficient. I had the good fortune of meeting Hector. He showed up quick and communicated his arrival promptly. He resolved the situation quickly and professionally. I asked him a couple of questions abourt where to get a copy of my key made and he was knowledgeable about that too. Hector was an absolute delight to talk to, as he seems to be very personable and professional at the same time. I deal a lot in the customer service part of my job and that means a lot. It showed that he loves his job. I very glad that he showed up. I have dealt with many towing companies over the years and my experience has varied from worst to first. Grasso is a definitely a first. Keep up the good work and kudos to the management for putting together a great team. Have a great day.

Quick, prompt, and knowledgeable service technicians and dispatch. Thank you for the help!read more

Do not buy a car from this auto dealership! I was sold a car that had a transmission that had a…read morerecall out on it that had expired. The transmission went only a couple thousand miles after I bought it. When I got the transmission replaced, we then discovered a bunch of other expensive repairs needed to be made as a lot of stuff was rusted out. Clearly, this car sat in water for a long time. Total lemon!

I had a great experience with J & D! I was in an accident recently and dreading the whole process…read more Mike made the process painless, guiding me the whole way through. Before I knew it I had my car back and it looks like new. We also bring our cars there for maintenance and are always happy with the service. Would recommend them to anyone and I have!!

They came to me via AAA. Though William came pretty quickly and got my spare tire on I had asked…read morehim something about my flat tire and wanted to confirm what he said. He snapped at me to pay attention and when I pleasantly responded I just wanted to make sure he said "I have better things to do than repeat myself" Totally inappropriate and disrespectful!!

Needed my car towed because didnt had breaks, they told me it would be a 2h wait after waiting and…read morewaiting called to check what was happening was told "we are backed up, either u wait more or call another company!" so I decided to wait give it some more time, they never showed up after 7h of waiting! The level of unprofessional and attitude its just unbelievable!

I contacted shea and sons auto removal due to needing to have an old car taken out of my driveway…read more From phone call to end, he was professional, kind, and extremely honest with me the entire time. I highly recommend

They were at my house in 20 minutes. They were great! Thank you…read moreCall Kings Towing if you need a tow. Thank you

They replied back promptlynow too ! Then they provided me a very good price to complete my tow…read morenow !! A Very Good Company that does gets the job now reasonable price ? I would definitely use them again now, whenever necessary too ! Call them 1ST Now ???

My car came back beautiful. Inside and out. It looks like a brand new car. Great job and would 100%…read moreuse them in the future. It probably isn't fair, because I have no idea how long a big dent and scratches can take to repair. They had my car ten days. But like I said I don't know much about body work and time frames. Hopefully it never happens to my car again, but I would absolutely bring it back and just suck up the wait time. Something's are worth waiting for.

Excellent service!! Highly recommend this company. I called…read morebecause my car was damaged, I had a rental waiting for me and I was on my way back to work with time to spare. Thank you

Once again, Palmer auto towing came through for me. I hit a pothole and needed my tire changed…read more Sean came right out this time. He's the owner of the this family owned, well run business. I feel so relieved to have them one town over. There are many times where AAA has refused to come out. It takes a weight off my shoulders. Both father and son were very personable and professional. He even tried to help me with a light on my dashboard. He went above and beyond. I will always request them with AAA or go directly to them. Thanks Justin for getting me out of the mud pit! Thanks Sean for changing my tire tonight. Truly a family business.

Justin P saved our weekend! Arrived super quick with a weekend tow and helped us get back in the…read moreroad in no time! Thanks again, Justin!