Do not use this company for ANY IT or repair services. Brought in an older laptop to backup and…read moreupdate the operating system (very easy). I am not sure what they did other than overcharge me which I disputed. I cannot use my laptop as the operating system does not work after the "upgrade." Do not expect an itemized invoice of services for your computer or laptop either. Completely unprofessional. I now have unusable laptop. Consumer beware.

Brought in computer that had stopped working. I assumed it was not worth fixing beIng older anyway…read more Mainly just wanted photos recovered. They kept my computer two days, then called and said the data can't be recovered. I picked up the computer and gave it to a friend, who isn't a professional, but dabbles in technology. He recovered my data. Said it was no issue at all getting the photos. This is literally your job and you couldn't do it, but an average joe can?

They had my laptop for 2 months and never took care of my problem. I called after the first month…read moreand it wasn't done but I decided to give them more time, after 2 months I went to get my computer and it still hadn't been touched.

Excellent service and very friendly I highly recommend this repair shop. I was extremely…read moresatisfied with the repair on my laptop.

Front desk guy was nice and patient! Very understanding of my interesting situation with my laptop…read morelol. $40 for same day service. Would go back if I had further issues (let's pray I don't) because I know I'll be in good hands!

I have used Fixit several times over the past several years and each time have been highly…read moresatisfied. They have the nicest and brightest staff working there. They are responsive, caring, and honest. If your computer or I-phone needs, bring it to Fixit, they will do exactly that at a fair price.

I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.

Very friendly and knowledgeable staff that give you multiple options of repair some of which they…read moredon't provide but tell you about it anyway if it's a better option for you. They truly put their customers first..and by doing so EARN TRUST that so many companies simply cannot say.

I acquired an older word processor at a thrift store. I was looking for something without any…read moreonline access to allow me to concentrate on my writing. Much to my surprise, I found a Fusion Writer really cheap. It works well, but the device was lacking in battery capacity before it died completely. (The device came out in the early 2000s, and was obviously designed for usage in an elementary or middle school setting.) I Googled to try to find a company that could replace the battery and found Top Cat Steno online which appeared to have a battery replacement in stock. However, when the battery was shipped to me, it was for a different device which was a Stentura Fusion. I contacted the company again and was put in touch with Jonny who was great! I sent him back the battery they sent me, and he told me that he thought he could put together the right battery for me. I sent him the battery I had, and although it took him some time, he and his technicians were able to get me the battery I needed for my device. Through it all, Jonny was very communicative and professional, and he got the job done. I have nothing but praise for Jonny and Top Cat Steno. If you're looking for top notch service, this is the place to go.

Amazing customer service. Answers all your questions without making you feel stupid. Brian did a…read more data save for me, and also helped me through some issues when a big 27 inch iMac was starting to fail. He's my guy, I use him without any worries.

Excellent insight. Very patient. Explains things simply. Good experience. Would definitely return…read morefor service.

5 Stones Media has ALWAYS been kind, considerate, informative and helpful to me as a person and to…read moreanyone taking their class or clients. I've watched them grow and blossom over the past several years. Keep up the great work guys!

My experience with 5 Stones Media was exactly what I was hoping for and more. Their team worked…read moreseamlessly to pull together every aspect of our new website. Each member was a pleasure to work with and he/she went above and beyond to make sure each question was answered and every concern was addressed. I would definitely recommend 5 Stones Media to anyone looking for a truly custom website.