I live in Oklahoma, in the Tuskahoma area, and this computer is for my 84-year-old grandmother…read more During a holiday visit and extended work stay, I initially brought her PC to Geek Squad on December 19, 2025 for service. When I was able to return on January 23, I was informed that the workmanship warranty had expired and that I would need to repurchase the service. This did not seem appropriate, considering the issue had not been resolved properly the first time. When I returned to pick up the PC, I specifically asked that it be powered on so I could verify that a fresh operating system had been installed, as discussed. Unfortunately, the computer does not have a completed operating system installation or system restore. As it stands, we are in a worse position than when we first brought it in. I was also told that Best Buy's service line is not connected to Geek Squad, and that because Best Buy refunded my purchase amount during the second visit, this automatically triggered a "stop work" decision. This was never clearly explained beforehand. At this point, I simply want resolution. If the store cannot ship the PC, I am requesting that a carrier be arranged to pick it up from the store. I currently have four open case numbers and have not received a single call or email with a proposed resolution. This situation has been exhausting and disappointing, especially given that this computer is for my elderly grandmother. I am simply asking for accountability and a clear path forward.

I went in to utilize geek squad coverage on something I bought from their website after a year. The…read moredevice had a defect that was unacceptable. I was met by a woman named Amy and an African American male. They were both rude and disrespectful for the duration of my visit. I was quickly shrugged off and it seemed they did not want to help me. I was polite for the duration and gave no word or action that warranted my treatment. I was ultimately told that I could not replace my device due to a third party seller situation set up on their new market place system. This was explained to me by Gerard, who was the only reasonable person I spoke to in my visit. The biggest issue I have is the fact that they still sell the device on their site and even offer geek squad protection (which I originally got) but would not replace it due to the third party thing. Why offer geek squad stuff if you don't want to actually perform it? I was refunded the money I paid in lue of the replacement/repair from geek squad. Overall, I had a bad taste in my mouth. Gerard was nice and respectful, but the others were extremely rude. They didn't seem like they wanted to help anyone or explain anything. This makes me not want to go back.

They had my laptop for 2 months and never took care of my problem. I called after the first month…read moreand it wasn't done but I decided to give them more time, after 2 months I went to get my computer and it still hadn't been touched.

Excellent service and very friendly I highly recommend this repair shop. I was extremely…read moresatisfied with the repair on my laptop.

The print center refused to do the order for me. Also I waited over 45 minutes for them to tell me…read morethat they can't help me. The manager Josh was very rude and I recommend no one to come here. Store #344 in Covington LA

Had a printer issue. Went to Office Depot to hopefully get a tech and try to resolve it. Spoke to…read more"Josh" who was more than helpful and found a resolution. He was professional and courteous. I highly recommend this Office Depot.

Oh wow!! That is all I can say about Kerry at this location…read more I was having problems with my computer, and I took it over there to get some help. Kerry give me more than exceptional help. Over-the-top experience and would recommend them highly.

Great service, fixed computer without losing data and files, runs better and faster then before!…read moreHighly recommend!

Went in this week…read more One employee was with a customer Other employee was at the desk, but didn't greet me or ask me what I wanted. So I left. They need to work on their customer service

I was in Biloxi on business and was absolutely paralyzed by my laptop. I came to computer shack and…read morePhillip did not disappoint. Delivered earlier than promised and working perfectly. He really knows what he's doing and I can't rate him highly enough. And very reasonable price! Did I mention what a nice guy he is?

Two ladies in the printing department today were rude and give absolutely zero help.Will have to go…read moreelsewhere .

Exceptional Service from Taylor at Office Depot - 1429 St. Charles Ave, New Orleans…read more I had an outstanding experience thanks to Taylor at the St. Charles Ave Office Depot location in New Orleans. I needed business cards printed on a tight schedule--ordering from Los Angeles and coordinating pickup in New Orleans by my business partner during a conference. Taylor went above and beyond to guide me through the online ordering process and made sure everything was handled smoothly with quick delivery. Her professionalism, patience, and clear communication truly stood out. She not only called to let me know when the cards were ready for pickup but also followed up when they were delivered. In today's world, it's rare to find someone who takes that level of ownership and care. Taylor is an absolute asset to Office Depot, and I couldn't be more impressed with her service. Highly recommended!

We have been going to Computer Heaven for 10 years to get repairs on various PCs and laptops we…read morehave owned. They have always come through with repairs, recommendations, products and/or combinations of all. As far as wait time to get someone to help, We have only had to wait for them to finish up with the previous customer(s). It is a given in my household that if anything malfunctions related to computers; we go to CH.

I'd rather wait the 3-4 days it takes for a part to ship from Best Buy than go here and get…read moreliterally scammed out of my money. There is no way a $200 up charge is for a "lifetime warranty". And that's not to mention that these guys will call and harass you about buying their software even though you said no the first time. They only care about how commission they can make off you. Go to literally any other place than here. It's not worth your time or especially your money.

Used them for a laptop, iphone, android. They are very good at what they do & prices have been very…read morereasonable

Mandeville Technology has been taking care of my apple products for several years. They always do…read morean outstanding job for a great rate. A few months ago, my primary laptop, a MacBook Pro, crashed its hard drive. Mandeville Technology was able to get it replaced, installed and back in service in less than 24 hours. I was amazed! I highly recommend Mandeville Technology.