I brought my iPhone 16 Pro Max to Nortech, an authorized Apple retailer in Downtown Hammond, for a…read morescreen repair. The only redeeming part of the experience was working with Kaylee, the employee handling my case. She has been consistently professional, knowledgeable, and kind--truly a joy to work with. Her customer service is exceptional, and she clearly takes pride in her work. Unfortunately, the rest of the experience left a lot to be desired, largely due to the management. When I came to pick up my phone, Kaylee was the only person working in the store. She was on a business call in the back--again, doing everything on her own--while the owner's large, aggressive poodle barked uncontrollably throughout the store. The barking was so disruptive, it made it difficult to speak with Kaylee at times. To make matters worse, I was using an older, disconnected phone and asked the owner (one of the brothers who owns the store) if I could access the Wi-Fi. His curt response was: "There should be a guest network. She will help you with that." There was no guest network. Thankfully, Kaylee went out of her way to connect me to the locked private Wi-Fi. She shouldn't have to constantly clean up after the owners' lack of foresight or consideration. It's clear the owners have little regard for the customer experience--and even less regard for the well-being of their own employee. Kaylee seems to be running the entire operation singlehandedly, which is both unsustainable and unacceptable. I've decided to contact Apple directly to express my concern, because I expect better from a certified Apple partner. The store itself is poorly stocked with Apple products, and it feels like the certification is being used as a badge, not a standard. To be clear: Kaylee is fantastic. But she's the only reason I'm giving this review two stars instead of one. Nortech needs serious management reform. Until that happens, I cannot recommend this location.

Very friendly and knowledgeable staff that give you multiple options of repair some of which they…read moredon't provide but tell you about it anyway if it's a better option for you. They truly put their customers first..and by doing so EARN TRUST that so many companies simply cannot say.

I've been taking my iPhones and an occasional laptop related thingie into Wisp for at least ten…read moreyears now. They ARE my go to for electronics repair/maintenance stuff.

I thought my phone was broken so I went to Wisp because they helped me years ago. The delightful…read morewoman at Wisp was able to get me back in business in minutes! Phone problems can be crippling to a business. Wisp is a lifesaver!

Best Mac service in all of the world....I can say that literally as Drop-N-Fix fixed my computer a…read morethousand miles away!!!! Forever grateful!!! I was even able to cut and paste the dumb security code.......without hitting anything....

I was very impressed with the work of this technician. I though I had a cracked screen but it was…read moreonly the protective screen. The tech fixed it and I was out, only cost me $20. Would definitely recommend this place!

i came in for a broken ohone and Daniel deserves 6 stars. i cant thank him enough. i thought i…read morelost my photos, notes, music, and contacts, and everything that was not backed up. Daniel recovered all of my media

Walk inn and they are very helpful and polite and great service definitely will returnread more

Don't do business with these people...they are not to be trusted. I paid 289.99 for championship…read morerails and they sent me 195.00 penguin rails and won't send a return label for their deceitful run around. They claim penguin rails are the same and we all no they're not. They are crooks sending you what they want and not what you'll pay for. Now I have to make a report to the State Attorney General for their fraud and to the BBB. Safe yourself the trouble and do business somewhere else. All I asked for is a return label at their cost since it's their mistake and deception and to get my money back, but they keep giving me the run around and won't return calls or emails.

This is a local family owned company that has a nice selection of items that are extremely…read morecompetitive. Lots of Darts, flights, pool sticks and pre owned juke boxes and arcade games for sale. I love supporting local companies but to be honest, the pricing is unbeatable!!!

Awesome repair smart phone repair shop on Magazine. I have been here a few times to get my phones…read morefried out batteries replaced. Every time they were able to fix my phone in less than an hour. With no problem and no hassle. I totally recommend this repair place and it's a great location. I was able to shop and grab a bite to eat while they worked on the phone. Highly recommend recommended again.

By the way, I did reach out to the New Orlean store first to explain the problematic analysis…read moremessages my phone indicates and request assistance. They claimed they never encounter this problem, and said they always install third party screens. Per what I later learned from the second store, the New Orleans store's feedback further proofs they purposely charge me a full price genuine iPhone screen, while fully aware they only have a cheaper third party screen in stock to use. Clearly, this is fraud.

Daniel was awesome! He fixed my issue and he was super kind. Incredible customer service!read more

Brought my ipad in to get the screen fixed about 3 months ago, it took a week no big deal because I…read moredidn't need it until i went back to school. Screen looked brand new, I was satisfied with the price as well. However be aware they don't have warranty for any physical damage (not sure what the point of even offering it is), screen was back to cracked after only 3 months of use. If I would've known that I would've just let Apple do the repair, so I suggest sometimes paying double the price is better if the repair will last you longer! Associates were very friendly though, and I did have a positive experience a couple months back when my iPhone charger broke off in the slot, they were able to remove it for me! I think this place is good depending on what the issue is.

Do not use this company for ANY IT or repair services. Brought in an older laptop to backup and…read moreupdate the operating system (very easy). I am not sure what they did other than overcharge me which I disputed. I cannot use my laptop as the operating system does not work after the "upgrade." Do not expect an itemized invoice of services for your computer or laptop either. Completely unprofessional. I now have unusable laptop. Consumer beware.

Brought in computer that had stopped working. I assumed it was not worth fixing beIng older anyway…read more Mainly just wanted photos recovered. They kept my computer two days, then called and said the data can't be recovered. I picked up the computer and gave it to a friend, who isn't a professional, but dabbles in technology. He recovered my data. Said it was no issue at all getting the photos. This is literally your job and you couldn't do it, but an average joe can?