Thorough service and fair prices! A spring in my garage door broke, and Gates was able to fix it and have the door fully operational in only 30-45 minutes for only $100, plus a yearlong warranty. I really appreciated this considering that another company I had called earlier in the day for an estimate wanted to charge me $400+ dollars (Legendary Garage Door Repair, Inc. -- stay away from them). I thought this was unreasonably high, so I got a second opinion, and I'm glad I did. I was also glad that they were able to fit me in on such short notice! read more

Gates garage door service is the best service in Butte County. I've been using him for years. His prices are extreamly fair and his quality of work is top notch. I highly recommend.. read more

Gates Garage Door Services - Older craftsman still going strong with Josh's help from Gates Garage Door. - Garage Door Services Near Me - Chico, California

I had a torsion spring fail so I called Gates because I wanted to use a local contractor. James was a pleasure to deal with. He took his time, explained exactly what he found, with the recommended solution. The price was discussed up-front so there were no surprizes. He went the extra mile to tune-up the track and adjust the throw on the door opener to optimize the minimum required travel distance to achieve the required clearance. I place a premium on good customer service. I was not disappointed. Overall I'm very happy with his work. read more

I do not recommend this company. They were sent to evaluate my garage door opener by our home warranty company. The technician provided faults and inaccurate information such that the warranty company denied the claim. Upon further questioning the technician/owner he apologized and committed to refund the call charge I paid. That did not happen, nor have the numerous phone calls that I have made been returned. Communications and follow-up from Gates is poor, as is their business ethics. read more

I called three weeks ago an they sent someone out within a few hours to measure for a new garage door. I was told that they would email a quote. I never received a quote, so I've called and left messages three or four times over the past week and haven't received a call back. read more

The first repair guy said the door was shot and I needed to replace it. James Gates took the time to diagnose a lousy original install and was able to correct the misaligned track and axle in about 2 hours. Saved me $1800 Five stars, I'd give him 6 stars if they had them. read more

I recommend this husband and wife team. Excellent communication including when James is running late. His attention to detail and doing a perfect job and service is worth mentioning. Anyone needing a garage door service or changeout would receive an honest and fair bid. The other bids for similar product and service was overpriced. read more

This is a long review, but I felt I need to be thorough with my experience. Keep in mind, I think, but not sure, James was installing a door in Paradise and I live in Orland, so about a 40-45 minute drive on a good day... here goes a long post, potatoes will be offered at the end... My door is a standard two door, insulated R-13 door with a high lift setup and a LiftMaster opener, one of the best openers out there in my humble opinion. It was installed approximately 10 years ago, give or take a few. This problem occurred once before several years ago, but only one cable jumped off the drum that time. My issue as of 7/18/2020. My garage door tossed both cables off their drums on a Saturday afternoon, yes, I said both cables. My door was half open or closed depending on your philosophical point of view. Security was an issue and I wanted help as soon as possible; hard to sleep at night knowing your home is not locked up. I Googled "Garage Door Repair" and yelp was happy to make suggestions. I picked one contractor (not James Gates BTW) and called them. They showed 8am-5pm 7 day a week open status, so I expected a call or contact shortly. I never heard from them. This other contractor had some great reviews and was toted as a family owned and ran business, so I waited and wanted to support this business, being a small business owner myself, I figure what goes around comes and around. As of Monday morning at 9:00 am (about 66+/- hours after first reaching out) I still had not heard back from this other contractor. Also, for context, I do not block or otherwise spoof my phone number. Over that time, I did attempt to call them two additional times with extra information and just in hopes I might catch someone available. O well.... I then went back to the same Yelp search page, never closed it, and found James at "Gates Garage Door Service" and I am glad I did. I reached out through the Yelp with their "get a quote tab" and answered a few short questions and submitted the request. Within no time, doubt it was more than 4 minutes, I had an email response and I quickly called back and spoke with James's wife. She informed me he was working on a job installing a new door and would not be available till later that day, maybe around 4-4:30 if things went well... which, unless you are new to life, rarely seem too; take the year 2020 for example... COVID-19, you can take a looooong walk off a very short pier. So we were getting close to the approximate time and I was contacted and told it would be between 6-7 pm. I had no issues with that and was glad to wait so I could lock up my home for that evening, sleep was getting thin and I owed too much to my "sleep debt bank". James showed up and man, he was tired. I have been there. Working all day in a hot environment (think the high was 104 degrees that day) takes it out of you. But instead of tapping out and calling it a day, James was there, tired, but with a smile and great attitude. As he worked we talked and I enjoyed the conversation, James is a good guy with integrity and know how. After fighting my stubborn door and getting both cables back on track, he told me some install fails concerning my door; one, the cables where too long (or the drums are too small) which caused them to wind around the drums too much creating the opportunity of the cables jumping off the drum. Two, the torsion bar was not straight. The middle mounting bracket was pulling the bar towards the front of my house and causing the door to slightly bounce or wobble as the bar went around, rolling or unrolling the cables, in order to lower or raise the door. This made total sense and I instantly knew what he meant, but was unaware why it did this for over a decade. Hell, I didn't even know it was a sign of trouble, just thought that was the way it is. James then took the time, a lot of it, to fix this problem. I told him to not worry about it and we could work it out at a later date since the door was back to normal from my point of view, but he insisted on making it right or he would "just be out here fixing it it later". That is integrity and taking pride in your work. So fast forward to 9:15 pm; the door operates with fluid efficiency and a level of quiet I have never heard, or should say, cannot hear now. Bottom line. This is the business you want for your garage door needs, whether its an install, maintenance or repair. Thank you James, you the man! Trav. read more

They came out the same day we called them and did a GREAT job fixing our garage door. Excellent communication regarding when to expect them after finishing an out-of-town job. After replacing the parts needed, Doug thoroughly inspected the door and fixed other things that didn't seem exactly right. Very professional and excellent service. Price was reasonable. Definitely recommend and will call them again when needed. read more

Gates got right to it and replaced my damaged drive belt and pulley. They were very fast, and actually helped secure my loose insulation on the door. Cheerful, helpful and genuinely nice. read more

Our garage door opener had been broken for quite some time. We had been manually opening our door for nearly a year! My husband tried everything short of opening the opener unit itself! I found Gates Garage Door Service on Yelp. I could not say enough wonderful things about them! James arrived on time, he was very courteous and respectful. Plus he didn't judge how cluttered half my garage was! He had our garage door working within an hour! His fees were extremely reasonable. I highly recommend Gates Garage Door Service! read more

Came out within hours of contacting them and did a great job replacing our broken door spring.

James Gates installed two garage door motors in my garage--I have two separate doors. He did a great job. He arrived on time, was professional, efficient, and worked around some issues that arose--issues that were not of his doing--and overall did an excellent installation for me. I am very happy with the results and will certainly recommend Gates to anyone looking for these services. read more

We've been fighting with our garage door for years! Manually closing and locking it when the electric opener decided to not work that day. We've had others come out to fix it and were told to just replace $$$ it. Finally, called Gates Garage. He came out and trouble shot the door and FIXED it to act new again! It was about tightening springs and balancing the door. He new his stuff! So grateful it cost minimal to repair, we put his business on Yelp. Excellent service, excellent price! read more