Best customer server I love coming here staff are so friendly and helpful they always doing a…read moreamazing service

I went through the car wash today, and immediately afterward, I noticed several scratches in the…read morecenter of the hood--some of them quite deep. The photos don't even capture how bad they truly are. I went back right away to speak with the manager. At first, he seemed polite and helpful, but it quickly became clear that he had no real intention of assisting me. Instead of addressing the damage, he kept making excuses, insisting that if the scratches had been caused by their equipment, they would appear in multiple spots. He repeated this over and over, to the point that I finally told him I understood--yet he kept explaining it anyway. I do understand that if a rock or debris was caught in their flaps, it could cause similar scratches throughout the car. However, I have a convertible, so the only large, flat surface is the hood. Despite this, he insisted I go through the wash again, and sure enough, ANOTHER scratch appeared. This time, he claimed it wasn't in the same pattern, repeating his explanation all over again. I'm beyond frustrated and disappointed. I love this car and take excellent care of it--it's NEVER even been in the rain because I keep it safely in the garage. I've attached pictures of the incident report and the scratches, but they don't do justice to how bad the damage really is. I think some of it might be buffed out, but unfortunately, many of the scratches are deep in the paint.

I've been to this Flagship location 5 or 6 times now. It's important to set your expectations; this…read moreplace is a car wash and they do have so even their most expensive option is still a car wash and not a detail. That being said they do have detailing packages available. I think flagship is a great option if you want quality results at a predictable price and time frame. They don't get every spec of dust or crumb and the windows don't always come out stellar. But if you point it out they will take care of it. Anything above that would be a detailing package, which also seems reasonably priced but I'm yet to try. I've also dealt with their customer service when I've called their website number. The lady was helpful, friendly and attentive. She made me feel like they valued my business. That encounter was a big reason I continue to go back.

I don't know why I wasted the time going here again after a previous bad experience. Overpriced and…read morethey skimp out on quality. Paid for the top package and they didn't even vacuum or clean the back of the SUV which I specifically asked for. I approached customer service who had a ton of excuses for everything. Don't go here! This place is an expensive dump.

Had a Maintenance Wash this weekend and couldn't be more pleased! Excellent service and my truck…read morestill looks freshly washed three days later. Highly recommend and will definitely be using them again.

I highly recommend this place! I usually lower my standards for places like this because I am very…read moremeticulous but this was really great! The price is very reasonable and worth it. We came back after a beach trip and there was sand, sunscreen, and handprints all over the car, no matter how hard my husband and I tried to clean it it was still dirty, but now its squeaky clean!

Great tint job! They took great care in make sure our car's electronics were protected. Some places…read morerefused to tint our car. Xtreme Auto Details answered all my questions and delivered!

I recently took my Tesla to them for detailing (premium package). My car is 4 years. The results…read morewere absolutely amazing! The exterior looks better now than from the factory. I know this doesn't make sense, but I'm not kidding. They did an excellent job on the paint to include removing minor scratches. The interior was also pristine! Highly recommended!!!

I had my car fully wrapped tinted and even the wheels refinished by Brian and team and they did an…read moreamazing job. If you're in the DC area this is the place to go!

recently had my Genesis GV80 Coupe serviced at American Shine for Full Front PPF, front window…read moretinting, and the Gtechniq Premium Ceramic Coating Package--and I couldn't be happier with the results. I requested a quote online, and got a quick response. Brian and Ali were incredibly helpful, walking me through tint options and recommending additional PPF coverage for better protection. The car looked fantastic when I came for the initial pickup. The technician took time to explain the work, and after talking further with Brian and Ali, I decided to add ceramic coating as well. When we returned for final pickup, the car looked absolutely amazing--spotless, glossy, and well-protected. Highly recommend American Shine for PPF, ceramic coating, and detailing. Excellent service and top-tier results.

As a retired U.S. Air Force veteran, I take pride in supporting veteran-affiliated businesses…read more That's why I initially chose to work with TLC Auto Detail, operated by David (Dave) Miller and Rachael Dailey. I've spent close to $9,000 with them over the years. Unfortunately, I can no longer recommend or trust this business. I paid a $600 deposit for a service I canceled a week in advance. The owner, Dave Miller, assured me the deposit would be refunded. Four months later, I'm still waiting. I've followed up at least 11 times and received nothing but empty promises and excuses. They provided no service, yet kept my money. That's not how you treat a loyal customer. I filed a BBB complaint (Case #23237895) that TLC Auto Detail never responded to, and I disputed the charge with my bank in hopes that they are able to resolve this for me. This business has completely lost my trust.

As a small business owner myself, I really don't like writing bad reviews of other small…read morebusinesses. Unfortunately though I've had this bottled up for way too long and feel that it needs to be publicly shared. Additionally, I have communicated recently with 6 other people on the Tesla Northern Virginia group on Facebook who have had near-identical experiences with TLC. Buyer beware! The reason they have such good reviews is because when they mess up, they offer a refund if you sign a non-disclosure agreement (NDA) agreeing to not post any negative reviews. They did this to me and many other people. See the full story below: I purchased a Tesla in December 2019 and scheduled with TLC to have PPF and tint installed shortly after delivery. After getting my car back from them, I was shocked at the sloppy PPF install. Pieces were peeling, edges were not cut correctly, edges were not tucked, large gaps of un-protected areas were exposed, there were bubbles everywhere, etc. It looked like they had a trainee do my entire car. I've attached pictures to this review showing the sloppy install. When I complained to TLC, they said that it was normal and that PPF was never perfect. Basically their answer was that I just needed to lower my expectations. I originally believed them and just decided I had to accept it, but it continued to get worse and began peeling even more. I took my Tesla back to them and they offered to trim off the peeling edges, but they refused to replace any of the pieces. I let them trim the edges, and all it did was make things worse and left huge gaps. I took my car to another local shop for a second opinion. They were appalled and couldn't believe what had happened. They said that PPF can indeed be installed perfectly and that this was one of the worst PPF installations they had ever seen. They removed several PPF pieces and found that TLC had scraped huge sections of my paint with a razor blade, permanently damaging the paint. My car had been completely butchered. The other PPF shop helped me coordinate with a body shop to get my car re-painted to repair all of the razor blade marks. The body shop was ALSO horrified at the terrible PPF job, so much so that the owner of the body shop called TLC's owner (Dave Miller) and insisted that Dave needed to pay for my re-paint. After some back and forth, Dave agreed. Once the painting was done, my car was taken back to the other PPF shop and they did an absolutely amazing/excellent job - one that I would consider essentially perfect. The difference between TLC's work and this other local shop was huge. After this entire ordeal, I asked Dave if he would refund me. He agreed to a partial refund if I signed an NDA. He sent me an NDA with typos which I requested multiple times be corrected before signing, and it took weeks to get him to reply to me. Finally in the end I decided to not sign it because I wanted to be able to share my experience with others. I never got my money back and basically had to pay twice to have PPF installed on my car. It was a costly mistake considering the massive amount of time I spent trying to get it fixed and the amount of time I spent without my car while it was being repaired. I will give TLC credit where credit is due...the tint job they did was fantastic; however, that was after they re-did several windows that had bubbles and were not originally installed correctly (they claimed the bubbles would go away, but they never did, so they finally agreed to re-do the windows that had bubbles and it's been fine ever since). If only they could have handled the PPF as well as the tint.

can we start off with how AMAZING my dad's car looks?! it looks brand new!! I am blown away by…read moretheir attention to detail, their time & care & overall customer service. My dad did a horrible wax job on his car & it was not well maintained at all. it seems like my dad just gave up on keeping his car clean. so when Master Auto Detailing offered me a great rate to detail his car, they showed up in less than an hour! my shop manager uses them a lot to clean our construction trucks so they really took care of me. I am so happy with their work and will be using them again for my other personal vehicles!

I would give them 10 stars if that was an option: professional, responsive, and they did an amazing…read morejob! My car was overflowing with dog hair, and by the time they got done with it, it looked new. Pricing was competitive, service was outstanding and convenient to schedule at my home. Just a wonderful experience.

Great communication and easy scheduling. Donte made room is his schedule to accommodate my needs…read more The quality of the work is absolutely fantastic!

My car looks better than when I bought it. Donte was kind, communicative, and professional. Will…read moredefinitely do business with again.