Great service department!! Fast, friendly service and always at a great price. My wait time is…read morequick and if I recommended service coming up, they always put them on my paperwork for me with prices

Incredibly unprofessional team over here…read more I had an issue with my Toyota Rav4 and brought it in for service recently. They yelled in my face, treated me like trash, and acted as if the problem with the car was my fault! DO NOT BUY A CAR HERE OR BRING YOUR CAR HERE FOR SERVICE.

I typically do not leave reviews, but I was so impressed with the service I received at Ross…read moreDowning GMC's Service department that I felt compelled to share my experience. Service Advisor Robert Mena helped me. Robert displayed exceptional expertise and clarity in explaining the required repairs and provided estimates for my vehicle. His customer service skills and professionalism were truly exceptional. Throughout the repair process, Robert consistently kept me updated on the progress and promptly informed me once the work was finished. I am sincerely grateful for his dedication and meticulous attention to detail. I was greatly relieved to have my vehicle repaired at a GMC dealership, where I had confidence that the repairs were done correctly and thoroughly, all while being affordable.

Ask for Landon Crane. He's new but he'll give you his best effort and make your buying experience…read morefun and relaxing. My friend and I were out looking for a new car for myself and my husband and we stopped in at Ross Downing. As a female, the first thing I'm looking for is how a salesperson approaches and responds to my questions. Landon was spot on. Professional, polite, not pushy but willing to take the time to answer all our questions, and we had plenty. He was never condescending or fake. He looks you in the eye and gives you the best of his ability, if he was u certain he got up and got the answer for us. The final aspect of what determines if I'm going to do business with someone is their handshake, Landon rocks his. I highly recommend you give him a call. Ross Downing has a great selection of vehicles, great staff, and a top notch up and coming salesman in Landon!

Bought a 2019 Ford Ranger. It looked good and drove nicely. Roy said it belonged to a friend of…read morehis. He said his friend actually traded it in and than came back and bought it. Than later on came back and traded it in again This can't be true. Let me explain I let them do the financing thru a credit union. Six months later I decided refinance it to get a much lower interest rate. That's when I found out the truck was not driven for 3 years. The new finance company showerd me the records on a milage report.That also explains why rats had ate up all the wires and plastic under the dash. So how did his friend trade in truck come back and buy it again then trade it back to him. This cost was $8000 to get fix. Warranty did not cover this I had to go thur my auto insurance. Roy said why didn't i tell him so he could have help you with this with the warranty. But warranty strictly covers mechanical break down things like that. So he could not do a thing. First issue with Roy is told him a number of times I didn't want Gap insurance. He gave me four options and what the payments would be. 1. Just the purchase of vechicle 2. Vehicle with gap. 3. Vehicle with a warranty. 4. Vechile with gap and warranty. I picked vechiel with warranty. I wrote down what my payment would be. When signing the contract the payments were the same as he quoted. When it came to the Gap part he said this is where you sign saying you do not want Gap. So my husband and I did not look at it good, just went on what it said. Look at paper work it is misleading. There is a box you check both things are on the same line. YOU WANT IT OR YOU DON'T. We continued to sign as directed. It's a lot to read and they know that. We had to sign for the warranty also. That is where they explained how the warranty worked so there was a lot to look over. That part was ok. Then he came back with the Gap packet that is stapled all together separately. Not realizing it was about GAP. WE had to entitle a lot of places there. But since we had been talking about warranty not thinking or reading it was about Gap. Note I told him so many times I don't want Gap. This was only $995 but I think he wanted to sell that Gap because I got him to come down on the price of the truck $1000. So he figured a way to get the money he wanted. When I went up there to cancel everything I talked to him about the Gap issue. He came out with a piece of paper I had never seen before. There were our initials. My husband initials were like this T.A.B. Dots end between, he has never did that before on any paper work before and not on this contract either. Plus all of the cost are outlined in the loan papers are itemized it doesn't state Gap. It states Preferred Administrators. What would you think that is? Of course I would not get full amount because six months has went by and we used the warranty one time to replace a part that was bad. The warranty was $3499 we got a check for $2277. This was for six months of having them when it covered four years. I called the warranty people National Auto Care to see how much they wrote out check for. They told me they do not write out a check or have nothing to do with the amount the dealer which in this case is Berryland motors takes care of that. I called Roy he said right the opposite. National Auto writes him a check then they write one out to me. I called the warranty people back tolk to someone else they told me the same thing they don't right a check to the dealer. Who is lying. So we have a lot of deception and alot of not telling the truth. This might be part of the game to Roy and seems normal but it is underhanded and bad business. What really bothers me is they have a CROSS on the corner of the business. I'm so glad I decided to refinance the loan I would have never know these things about this business. I suggest get you own financing and read all paper work and get help understanding it. No matter how long it takes. There is much more in the contract paper work I have learned since i read it well. I have not got back money for gap yet he conveniently forgot this. I made another mistake I had to sign a paper to cancel GAP the paper work was blank he just said sign this in a hurry. No telling how he filled it in. He did the same on the Warranty paper work also. I was hesitant to sign but I was pressured and really fed up with this man he prays on good people who just want a nice ride and wants to believe people are honest. This man is not. I probably won't get much back for Gap they prorate it and the dates he will fill in on that paper I signed. It is totally my fault for being stupid or if there is some kind of law would someone let me know. It is so true about this place when they say car sales men coning deceptive and I don't know any nice terms for them.

Buyer beware! This business engages in unethical and deceptive behavior. I bought a 2007 Chevrolet…read moreAvalanche from them in February 2023. When I bought the vehicle both the dealership and I believed the power steering motor was near needing replacement. They dropped a couple hundred dollars off the price of the vehicle to cover that repair. This shows that they understand the right thing to do is to make sure they are selling vehicles that can actually be used. Within a week of buying the truck, it became clear that the problem was the transmission, not the power steering motor. This makes the vehicle undrivable. This is also an issue that is not reasonably apparent when the vehicle is inspected at the dealership by an average person considering a purchase. I spoke with the salesman who told me that they never would have sold us the vehicle if they'd known the transmission was bad. This again demonstrates that they understand they need to sell working cars and trucks. The salesman said he would talk to his manager to see what he could do. My request was to split the repair bill; I didn't demand they cover it all or try to return it. That request is more than fair. After not hearing back, I contacted the salesman who told me the truck was sold "as-is". I expressed my dissatisfaction with that response and he said he would ask the manager to contact me. The business has yet to reach out again. I pulled the paperwork for the sale. There is a warranty sheet with a large box checked next to "Implied Warranty Only". Louisiana law says that sellers have an obligation to provide vehicles in good working order and the implied warranty covers those things that couldn't reasonably have been known at the time of purchase, like an imminent transmission failure. The deceptive and unethical practice concerning this form is that when you sign it, they don't explain that the smaller text at the bottom of the page waives this implied warranty. It is a misleading document that supports a bait-and-switch, and they do this intentionally. They show a huge box checked next to an implied warranty and then quietly trick you into giving it up. They know what they are doing is wrong because they won't return calls and they admitted that they wouldn't have sold me the vehicle if all the facts were known. I certainly wouldn't have bought the vehicle had I known the transmission was bad. This business has turned out to be the stereotypical shady used car lot, and I strongly recommend anyone avoid it.

All around a great experience- the salesman Roland, management, condition of the truck, financing,…read moreand the warranty offer.

We have had very little interaction with this dealership, however our one experience has been…read moreterrible. The engine in our 2021 Escalade died and we were told it would need to be replaced under our warranty. Kassidy in service said that a vehicle had been set aside for us to use while the vehicle was being repaired. We decided to see if it would be in our interest to trade in the vehicle for a new one. Upon talking to Seth, the GM, we decided that we would just move forward with the repair and forgo a trade. We were in luck, because according to Scott, the service manager, Ross Downing was the only dealership that had this engine in stock, because they anticipated the issue with this 6.2L 8 engine. This happened on Friday, and on Monday morning on the way to pick up loaner vehicle, we received a call from Scott saying that he is being told they are refusing to work on our car and we needed to have it towed somewhere else for service. We have filed a complaint with Cadillac, and am dumbfounded by the arrogance of the General Manager. Scott and Kassidy in service were both great, and at least had the decency to return our calls. The GM is clearly not doing whats best for the brand, but what is best for his ego.

Prices subject to increase by $2,000 from one day to the next, depending on how badly you need a…read morevehicle and what your credit score comes back as.

The salesperson was fine -- friendly, reasonably knowledgeable, though she did try the tired "as a…read morewoman, I wish I had gotten the ProPack" line when I mentioned the car was for my wife. No real issue with her. Everything else? A masterclass in dealership BS. The car I was looking at was listed on Hyundai's website at $32,652 -- already factoring in a $500 rebate and a $1,739 dealer discount. When I contacted them for a proposal, they matched that number, then quietly added $1,995 for an "Import Corner Pro Pack" and $795 in "admin fees" -- nearly double the ~$475 doc fee you'd see at most dealerships. Out-the-door total: $40,213. When I said I didn't want the add-on garbage and wanted to finance through HMF at the advertised rate (excellent credit, no issues), they told me I couldn't have the full advertised discount. Classic. I came back with a competitor's proposal -- all fees included -- at $37,514.73. Their counter? $38,799.75. They presented this with a straight face as the better deal. The finance manager said he needed to "make some money on the car," which translates plainly to: he wanted to pocket as much of Hyundai's customer incentive as he could get away with. Then the finance guy -- with genuine confidence -- assured me that when I got to the other dealer, they'd tack on the same fees, and boldly claimed theirs were the cheapest in the state. They were not. I bought the car from the other dealership for exactly what they quoted. $1,284.02 less. No surprises, no games. The other dealership said I couldn't get the full incentive either but still took some extra off the car. Probably not the best I could have done but the wife was getting impatient and it was close enough to what I wanted and I didn't feel quite as bent over like I would have at Bill Hood.

Excellent auto-buying experience! Everyone was friendly and knowledgeable. Our salesman, Keith G,…read morewas easy to work with and didn't try the "hard sell," which was a major plus!

Had a great experience purchasing two new vehicles. Ridge was our salesman and was very…read moreknowledgeable and helpful. Martin did a great job helping us with financing and together they got us out the door with a 2023 Bronco Sport and a 2024 Mustang GT. Would definitely recommend to anyone looking to purchase a new or used vehicle.

They refused to service any Ford older than 20 years. No fluid changes, general maintenance of any…read morekind. I had to go to Bill Hood in Hammond, La.

We have had a gas smell in our garage, outside the car and inside the cabin and inside our house…read moresince 2022 and the service technician at Bill Hood confirmed it but said I'd have to pay $160 for them to diagnose it plus parts and labor to fix it. There are lots of "Nissan Rogue gas smell in cabin" complaints AND there is a class action lawsuit filed on the 2020-2023 models. I've seen the same complaints as far back as 2009 so they have been alerted and know about this faulty assembly problem for years and have not taken responsibility for fixing it. We've gotten used to it and a neighbor came over yesterday and said he was getting nauseated from the smell in our living area so I put it out in driveway and this a.m. it wasn't as bad. It's a health and fire hazard and we have gas stove. I'm not sure if local TV Action Reporter could get anything done or if we should hire a lawyer. People walking up to my car exclaim "I smell gas!" No warnings on dash. It seems to be faulty assembly of fuel line to tank or in that area as it's strongest in back seat. My wife has MGUS, arthritis and other medical problems and this is causing a lot of mental stress worrying that the car will catch on fire while we're in it! I will Never buy another Nissan now that I see that they don't care what happens once you buy it! Please answer asap as we use it everyday and don't want cancer, etc. from inhaling gas fumes. Purely breathing the fumes (gasoline inhalation) can result in the following symptoms: coughing and other breathing difficulties, headaches/dizziness, heart failure, and more. Because of how the hydrocarbons attack the nervous system, a wide range of symptoms is possible, but they can all eventually be deadly.

First I gave 5 stars and changed it to 1. This was my second Nissan from bill hood pre owned. It…read morewas put in contract for them to fix grill first they patched it. It rained and patch job fell apart Kurt wanted to patch it again I said why patch it when patching doesn't work give me a new grill he went on about how much the new grill was going to cost him. He got a new grill and the put it on March 2025 mind you my car was purchased in Dec. I had to take my car there and show it to him and argue with him about fixing what was promised in the contract. I will never purchase a car from here again because of the headache, the time. the phone calls and the gas I spent trying to get them to fix what they promised. Run to another dealer to purchase your car one that will honor their word with the headache. They made me fell like they only wanted the sale after that they didn't care if they did I would not had to fight like a mother grizzly bear defending her cub to get it fixed. I including a photo before my grill was fixed. I'm glad the headache it over.