My husband and I came here for our anniversary. It seemed to be a really nice place, a little fancier and more expensive that what we normally do, and it was only 2 hours from Pittsburgh. Overall, it did not live up to our expectations, and I would not want to return and would not recommend it to others.
We were in one of the suites with fireplace and jacuzzi tub. Those were both really nice, and the bed was pretty comfortable. The room was fairly spacious, though I don't know if I'd call it a "suite" myself. It came with a sizable mini-fridge, and our room had a TV (though we requested a balcony instead). The front desk staff was very kind.
However, the rest of our experience made me really disappointed we spent so much on the room because it just didn't live up to the cost or "luxury suite" expectations based on how they describe the place online.
When we arrived, our third-floor room was pretty warm and very stuffy. We looked at the fancy mini-split AC unit, but realized it was only set to heat (despite the fact that it's been over 70 degrees consistently in PA for weeks), and the remote was zip-tied shut to prevent you from switching the mode on the unit to AC. I called the front desk because the website stated they switch over all their units to AC mid-May, and it was May 17 (to me, May 15 is mid-May, but I digress), and I was told that we should just open some windows because they haven't switched their units over. Our windows were both broken. The front desk staff came up to our room to explain that they couldn't do anything about it because they hadn't "switched the whole hotel over to AC yet." If you know anything about these units, and we did because my husband has worked in HVAC and facilities management for years, there is a little button on the remote that switches it over from heat to cool. It's not a process you have to do for the whole hotel; it's just a button. I explained this to him, saying that I felt frustrated they were unwilling to adjust their policy for us since it was in fact just policy preventing us from being comfortable in the room we just spent $520 on, but he would not budge on it. (He did not have permission to, and it was not his fault -- it was management and the maintenance guy that are responsible.) This was extremely frustrating, and the policy to not allow AC usage until an arbitrary time of year regardless of actual temperature outside is truly crazy. If I wanted to be in a hot cabin, I would have booked a hot cabin. I booked a "luxury suite," and sweating all weekend is not luxury to me.
In addition to this weird policy, there were others I found strange, including the clause in their fine print saying that they have the right to charge you cleaning costs or replacement costs for towels and linens that you "ruin" with your makeup or body oils. So ladies, be careful washing your face and sleeping here because any foundation or mascara could land you with charges for replacing their linens.
During our breakfast, we were told that someone from the spa was looking for us about our spa appointment. We had not booked a spa appt, so I assumed they either had the wrong room or that they were looking to add something on to our package for free to make up for the AC debacle that they failed to resolve satisfactorily and/or because I mentioned it was our anniversary. When we went to the front desk to inquire, it was actually that they had one open appointment and were trying to sell it to whoever hadn't yet booked one. This is a crappy business practice to hard-sell expensive spa services when your guests are trying to enjoy breakfast.
Other little stuff that aren't a big deal on their own but add up to a place that does not feel at all luxurious: terrible water pressure (I have somewhat thick hair and couldn't actually wash my hair in the shower at all because of how little pressure there was), no coffee makers or microwaves are available anywhere in the building, no one told us about the check-out process or hotel services like their afternoon coffee (which we just stumbled upon) and there are no papers in the room detailing it either, several things didn't work (exhaust fan, windows, fireplace doors), pillows were super flat and uncomfortable, walls were very thin so it was pretty loud, no one invited us to enjoy the grounds or common areas, and the breakfast was pre-prepared (despite them only needing to serve 3 rooms at a time since they schedule your breakfast at check-in) and less tasty than the random grills we stopped at for meals during our stay.
We have stayed in a few B&B's, and I'm beginning to feel like we were just spoiled by them, but they were way better, way more comfortable, with way tastier food for significantly less money. If you're in the market for a B&B stay in the woods, drive a little further north and go to Frosty Hollow. Much better hosting, and you'll leave a lot happier. This place just isn't worth the money. read more