Fast, thorough, found root cause of the problem with my sump pump. The initial repair of the dump pump itself was affordable, but the extend piping repair was more than I budgeted for so I needed to get a few additional estimates. read more

Response to the business manager: Yes, we have the correct company. Thank you for checking out our other reviews. We just returned from a long awaited Florida vacation. Also, yes, Crowley has a five star rating from us for their work on our house in Rochester. read more

I was very pleased with the professional service both on the phone and in person. Despite some challenges that weren't their fault, the workers remained professional and relaxed and didn't say one negative thing. No swears. They even greeted my 8 year old when he got home from school. Their work was impeccable and clean. Worth the price for me!! read more

Gatti Plumbing - 50 capacity AO Smith hot water tank - Plumbing Near Me - Rochester, New York

I sent an email to the office to service a SaniFlo toilet. The office sent a technician out. The technician was at the business for almost 15 minutes and was charged for a service call of $60.00. When they realized that they had the wrong part they ordered the correct toilet to replace. Then charged another service call to place the order for the toilet. Once the new toilet arrived the charged another $60.00 for the install of the toilet. WARNING: Don't call the office they may charge you to answer the phone. This is an unfortunate level of service by Laura in the billing office. The technicians were awesome and very professional. read more

When my hot water tank flooded the basement, Gatti was very quick to respond. I spoke with Emily on the phone. She was very understanding and scheduled my appointment for 2 hours later! Ian arrived smiling and proceeded to get to work! I definitely recommend Gatti Plumbing. Thank you to Emily and Ian for your help in a very stressful situation! read more

I cannot say enough about Gatti Plumbing. I've used them over the years with excellent service. I've used other firms in the past but no one stands up to their quality, knowledge and workmanship. I've had to use them twice this year and am very satisfied with the work and pricing. read more

Disappointed. Had a hot water heater installed. Asked to have permit pulled and was ignored

Past repairs have fallen apart. I have called them to fix a broken repair in the past, and the guy who came out said it was really a different problem and so he charged me again. Maybe it was, and maybe it wasn't, but when the second thing I'd had them out for broke, I just went with another company instead. read more

Mary Jo was incredibly helpful when I called with an emergency plumbing issue on New Year's Eve. Gatti Plumbing sent Jeremy who was prompt, professional, efficient, and explained the problem and remedy. What a fantastic experience thanks to Gatti Plumbing. read more

I was having problems with my toilet. they came over and fixed it but left with out saying a word and left a mess EVERYWHERE. all over the walls all over my carpet trash can floors. i wish i could post pics, you would be appalled. dont hire these people. someone's mom didn't teach them how to clean up after themselves. read more

Thought garbage disposal needed to be replaced, dishwasher had standing water in the bottom and sink was draining very slowly. To say I'm surprised by Gatti Plumbing is an understatement. Disposal did not need replacing, leak repaired, water drained from dishwasher. The bill was more than reasonable. I will tell everyone how pleased I am with Gatti and highly recommend them. TEN read more

We had a terrible experience with this company. The individual that came out to fix it did not find success snaking it the first time, came back the next day and did the SAME thing he did the previous day without finding success. At that point, we were at almost $1000 worth of service and 2 nights without the ability to use the showers, sinks, or toilets. At this point, we decided to get a second opinion from another company. This company came in and snaked it within two house, saving us from another planned cost of over $930 with Gatti! So unfortunate we chose to go with Gatti the first time around!! read more

I will say I am quite surprised with the negative reviews of Gatti Plumbing. I have used them several times in the past four years (after getting the run around from several other local plumbing companies), and they are always great. The schedulers do their best to get them to my home as quickly as possible, and then once the servicemen are here they are professional, careful and thorough. It's great to know that Gatti will be there when my family needs them! read more

Really happy this place is a 24/7 service. They were the only ones to offer to come out at 2am to install a new water heater when our other one sprung a leak. The technician Mike was nice over the phone when asking me if I took steps to stop the water first. He came an hour later and was polite ,neat, clean and careful when taking the old one out and bringing the new one in. The price was $850 all together. Very grateful they came out. Definitely will use them again. read more

I called for a frozen pipe that needed to be taken care of for my rental property. It was determined by the plumber that is was in fact the faucet that was broken. After "fixing" the faucet the plumber realized that it was in fact a frozen pipe and not the faucet. The frozen pipe was fixed and the plumber said he could not put the original parts back on because he "could not find them." When asked how much the total charge was going to be he said $160. A few weeks later the almost $400 showed up on my credit card. The supervisor said it must have been a miscommunication and that was it. Do yourself a favor and DO NOT use this company... unless you want to be ripped off or overcharged for things you didn't want in the first place. read more

Our kitchen faucet was leaking a few years ago so I called Gatti and ordered a specific faucet. When they arrived I was told, "Gee. I don't have it on the truck. How about this one?" Reluctantly I said OK because of the leak, and have regretted it ever since. The handle is very short which makes it impossible to set for warm water - it is either too hot or too cold. Yesterday I got burned. Today the faucet began to groan when moved. Why did I keep it so long? Because the next one could even be worse. read more

I love Gatti plumbers. We called at 8:45 on Thanksgiving evening because the kitchen sink and laundry room drains were blocked. They sent a plumber within an hour who was extremely polite and skilled. It was such a relief to be able to turn on the dishwasher and get to bed. Thank you, Gatti Plumbing! read more

Gatti plumbing was called to fix a plugged drain for a restaurant sink that had a pump out. They were told that the pump had been tested and that the drain was plugged. They replaced the pump anyway and threw away the old perfectly good workiing pump either out of ignorance or desire to inflate the cost. They did do a good job of replacing the overhead drain pipe, but now we are stuck with a new pump we did not need and a servicing problem with a new pump that does not fit the space well, and for which parts are not so available. read more

I called them at 4:32PM to unclog the only toilet in our house. Tommy arrived at 6:25, which for an unscheduled service call is great turn around time, especially at that time of day! Tommy called when he was on his way and said he would be here in 20-25 minutes, which he was. He fixed the problem in 5 minutes and because of that, tried to get me a lower price. He called his boss, who wouldn't let him (understandably, since they pay him overtime to work after 6), but I really appreciated the effort on Tommy's part. He was courteous, efficient, and didn't seem to mind that my 2-year old daughter was right there watching him work. I will definitely be using them again! read more

What a great company with knowledgeable plumbers! Tom came in, looked at the work to be done and said "I got this" and went to work. He was finished within 2 hours which was what the quoted time was. He cleaned up and was extremely friendly. I highly recommend, as I have had them do multiple jobs in my house in the last ten years with no issues. read more

I was recommended Gatti plumbing through a friend, and was extremely disappointed with their service. From the moment two un-introduced men entered my home, rude behavior was portrayed. I have baseboard heating in which some pipes were frozen. These men came in asking, "So you don't have heat in your bathroom?" when I clearly stated my problem to them before they responded to my service call. These men brought their hot box which hadn't worked after 4 hours of being on my pipes. When we suggested bringing another hot box to the site at 10 am, they said that could not happen. Around 2pm, they finally gave in and brought over another hot box along with about 6 other people. My son pulled them out of our driveway twice because they did not know how to drive in the snow which took around 2 hours of their time. When the pipes never unclogged, they left. (After giving us the $2,000 bill of course). They told us we were lucky because they were only charging us for one person when multiples came through my residence, but none of the guys they sent knew what they were doing. The first two men sat around my house on their cell phones playing games and texting people taking multiples 'smoke breaks' in between. They were nothing but absolutely rude to my family and I. Gatti employees told us multiple times they didn't know heating systems; this including their manager. I would steer clear of these people unless you want snow and mud tracked through your house, $2,000 less in your pocket, a few teenagers playing games while your bill runs through the roof, and a manager who doesn't know what baseboard heating is! Thank God my heat is running on its own now so Gatti didn't have to come and "blow out my walls" as they stated. read more