Exceptional care by very gifted and caring professionals!! I am a tough case with numerous diseases…read moreand every new symptom I encounter is handled or referred to an appropriate specialist. From the check-in to the lab work, everything here is top notch!! I have to give a special shout out to Mistie for her compassion and kindness!!

I've never experienced medical professionals that will not accept you as a patient. My husband and…read moreI filled out the new patient form as they asked, sent them in, and after 3 days I received an email stating that we were not accepted. They also said they would not disclose the information as to why. We heard great things about their PA and were excited to experience great doctor care.

I rarely feel compelled to publicly criticize a medical professional. I understand that emergency…read moremedicine is demanding, stressful, and often thankless work, and I have tremendous respect for the education, discipline, and responsibility required to practice medicine. However, my family's experience with Dr. Arjun Arya during my mother's emergency room care was troubling enough that I believe it deserves to be addressed. A medical degree commands respect for the work required to earn it. It does not place a physician above the patients and families he is entrusted to care for. Throughout our interaction, Dr. Arya's demeanor toward my mother and me was, in my opinion, unnecessarily dismissive, condescending, argumentative, and egotistical. Reasonable questions were repeatedly met as though they were challenges to his knowledge or authority rather than what they actually were: a family attempting to understand and advocate for someone they love. There is an enormous difference between confidently explaining a medical decision and becoming argumentative when someone asks you to explain it. Perhaps equally concerning was the apparent assumption that because we entered the emergency room as a patient and family member, we must therefore have little or no understanding of medicine. Dr. Arya, you simply do not know who is sitting across from you. A person does not surrender his or her education, intelligence, professional experience, or credentials upon becoming a patient. Nor should a physician assume that a family member asking questions has no medical background simply because that person is standing beside the hospital bed rather than wearing a white coat. The person in front of you may be a nurse, physician, pharmacist, chiropractor, paramedic, therapist, researcher, or another healthcare professional. They may have spent decades working within the medical field. They may even possess a medical degree themselves. You simply do not know. Speaking to people as though they could not possibly comprehend the medicine being discussed is not education--it is condescension. That attitude became particularly apparent when Dr. Arya made remarks to the effect that a chiropractor is not a "real" medical professional. There are legitimate distinctions between a Doctor of Chiropractic and an M.D. or D.O., including differences in training, licensing, and scope of practice. Those distinctions can be explained professionally without belittling another licensed healthcare profession. More importantly, disparaging another profession contributed nothing to my mother's emergency medical care. It only reinforced the impression that credentials or opinions different from his own were somehow unworthy of respect. I was also deeply troubled by statements regarding certain aspects of my mother's care that, based upon the information available to us, did not appear to accurately reflect what had occurred. When someone's health is at stake, patients should be able to expect honest, accurate, and transparent communication from the physician responsible for their care. A family asking questions is not an inconvenience. A patient requesting clarification is not insubordination. And someone possessing enough knowledge to question what they are being told is not a threat to a physician's authority. Bedside manner is not about charm or personality. It is about professionalism--the ability to communicate difficult information respectfully, answer reasonable questions without hostility, listen when a patient expresses concern, and remember that the person lying in that hospital bed is a human being who deserves dignity. My mother deserved that dignity. She deserved clear communication. She deserved honesty. She deserved to have her concerns taken seriously. And she deserved a physician capable of answering questions without allowing the interaction to deteriorate into what felt, at times, more like an argument over who was the most knowledgeable person in the room. There is tremendous value in medical knowledge, but knowledge and humility are not mutually exclusive. A degree may establish someone's qualifications to practice medicine. Character, integrity, humility, compassion, and the way a physician treats people when he holds a position of authority reveal what kind of physician he chooses to be. And one final thought, Dr. Arya: not everyone you encounter is beneath you, and not everyone asking you a question is uninformed. Sometimes the person questioning you understands considerably more than you have assumed. We may do things a little differently here in the South, but treating people with basic dignity and respect should not be a regional custom. If contempt for patients, their families, and other healthcare professionals is the preferred approach, perhaps Chicago was the better fit after all.

I wish there was a negative star option. Horrible experience…read moreat Emory Hospital Perry Emergency Room. A loved one was transported here by ambulance and over two hours later has still not been seen by a doctor. That is completely unacceptable for an emergency room. When we tried to get information, we spoke with someone named Cheyenne, whose demeanor and attitude were awful--cold, dismissive, and lacking even basic compassion. No empathy, no helpful communication, nothing you would expect when families are scared and waiting for care. This is the worst ER experience our family has ever had, and it is incredibly disheartening to see such a lack of urgency and humanity in a medical setting. No one should be treated this way during a medical emergency.

I recently moved to the area and needed a new primary doctor. I did some research, and after…read morelooking at reviews on several practices in the area, I finally found Houston Family Care at Houston Lake, Dr. Izzo. I called and was able to get an appointment for the following week. The lady who scheduled my appointment was very friendly and told me she would mail me my new patient paperwork to fill out in advance of my appointment to save time. The paperwork took a long time to fill out, so I'm glad that they mailed it. Parking is plentiful, so there were no issues finding a spot. The receptionist was friendlyish. Once you get past the front desk, the staff is very friendly. I was taken to the back within 10 mins of my appointment time. All of the nurses that I interacted with had great personalities, and they made me feel very comfortable. The nurse took my vitals and gathered information for the doctor. I sat in the room and waited for 30 mins to an hour for the doctor to come in. Doctor Izzo has great bedside manners and is very knowledgeable. He took all of my concerns seriously and set up referrals for everything we spoke about since I needed all new doctors. I'm pleased with my new doctor's office and physician. I would recommend this practice.

I received a call today from the office manager, Christina. She was extremely kind, helpful,…read moreinformed, and assured me the experience I had was not acceptable and was being dealt with. She answered my questions and worked with me to get me set up as a new patient. She had already corrected the form online that was having an issue as well.

I want to thank the Doctors, Nurses and Aides for the care they gave me while I was in hospital. I…read morefeel like I was well taken care of. If I had a question they answered it the best they could or got me an answer. They all work so well together. I feel like sometimes smaller is better when you get the right people. Thanks ever so much to all of you!

Pamela Brown and her staff are all top shelf. The office is well run and the nurses are all…read morefriendly and supportive

Gave 1 b/c there wasnt a option of below 0. Im not going to tell all the reasons why of rating it…read morewould take all day and night .I would like to give my opinion about Debbie and Mrs Brown . Debbie doesn't do as she said in v refills, I was told on my 1 & 2nd visit which it was discuss the entire first 2 visit was nothing but about my meds and told it wasn't problem .then it was Mrs Brown on email telling me something about my old med and several out i was told by Dianne that some of old meds was causing and problem i was having now the old meds could b my problem. I ask her why hadn't Dianne discussed this with me during visits. Mrs Brown hadnt been over them either until I question why I wasnt i able to get refills. Very Very disappointed. No communication and lies.

Amazing service. Had crown made sameday Staff are very…read moreprofessional in what they do. Top notch quality in dental care.

I needed a root canal & teeth capped & when I arrived the sweet ladies at checkin already had us…read morechecked in for 10am, jan. 16, 2024. In a few minutes a beautiful assistant came to take me back. After I got in the chair she explained I could get up when I needed & go to the restroom. She told me to let her know if I wanted any water, & got me ready in the chair. In a few minutes Dr. Louis Shelton came in & began deadening the first area. Dr. Shelton is the best I have ever been to for doing this pain free. During the 3 hours I was there Dr. Shelton, & 3 different Assistants worked tirelessly to make me as comfortable as possible. They are all simply the best I have ever seen. Most excellent care & office experience ever. My teeth feel great, & I can eat pain free, & feel great. The charge was much less than would have been elsewhere, which is fantastic. My love to all the staff. Ballard Rutherford. Romans 8:28, Joshua 1:9, Eph. 4:32

From the scheduling of my appointment to accessing me Joy was Awesome, Personable, Attentive. Joy…read moreprovided Great customer experience! I will definitely recommend this doctors office.