High price, low amenities, overly crowded, and the ELEVATORS ARE ALWAYS BROKEN. The gym floors are…read moreseparated from the lobby by a number of non-Equinox levels, so you are reliant on 2 small elevators to get you inside. One is always broken. The other will be busy with towel carts and gym goers. Save your money and go elsewhere.

The Equinox on East 92nd Street is not as good as the other ones in Manhattan. The Steam room is…read moreusually not on early mornings on weekends, and on May 7, 2026, it was shut down by the NYC Health Department. Supplies in the shaving area are always low ( very few shaving blades and foam). The water is always cold in early morning hours. The machines are good but outdated. They only have 2 TV screens in the whole gym.

I just moved to New York and needed a new gym to go to. Since they offered a 24 session Groupon I…read moredecided to give it a shot. I have only ever gone here during Covid. Everyone that works here is beyond nice and welcomes me every time I come in. Tiffany at the front desk is always so sweet. There is a cardio room, weights room, machine room, small track, and boxing room. My favorite part about this gym is how there is never a big crowd and how the boxing room is always empty and available. Im surprised to see how so many reviews mention issues with the gym members, I have never experienced this myself. The cons: It is a smaller gym with only one of every machine so sometimes you have to wait. Because of Covid the last gym session on the weekends are at 2pm.

If you're thinking of joining for the pool: Don't do it. The hours are erratic and increasingly…read morelimited if you want to swim laps.

I want everyone to know that I was kicked out of this club last year after buying a guest pass and…read moretraining with my friend, who is currently a member. This is a prime example of terrible business judgement, mediocre customer service and general customer profiling. We signed in and went downstairs to the free weights. We hadn't even been there 5 minutes, using the incline bench press when two individuals who worked for the club (a man and a lady) took me into a room as if to interrogate me. For the record, I'm NOT a personal trainer. I'm an amateur bodybuilder with an extremely MID physique. The exact conversation is as follows: Them: You are not allowed to train people at this gym Me: I was showing her how to use the Incline Press because she's literally never used it before Them: That's why we have trainers here to show people how to use machines Me: So you're saying two friends can't workout together and show each other how to improve their form Them: No Me: Do you know how ridiculous that sounds? Them: It's our policy I filed a formal complaint to management. Obviously these clowns didn't reply to me. There is a reason why this brand has been going downhill over the years. Spend your money elsewhere. I told my entire network about my experience. I have a sense they picked me out based on how I look / dress. I'm happy to discuss the details with any of you. I have memberships to three different gyms in NYC and this is by far the worst gym in the city, perhaps the country.

Since my review almost a month ago, of the massive collection of dust in the 125 NYSC I was…read morecontacted by club management claiming the system would be cleaned. I went back to look 2 days ago and not only was the system not cleaned but the elevator got stuck AGAIN! I give up and would not give this location any stars if possible. This is one of the 3 locations in the NYSC chain that I visited with sub par maintenance. This review is for the 125 Harlem NYSC HVAC duct and elevator maintenance. As pictured there is a massive collection of dust in the ducts and I have been stuck in the elevator 2 times in 30 days.

Normandie Club gets Five Stars now. They really invested my membership money into the latest…read moreequipment. I'm enjoying my treadmill walks more and more! Some training might be nice but I'm figuring it out. I just use the basics Quick Start and set my pace. If you live in Normandie Court I suggest you join the Club. There's lots of perks for members. Free coffee and WiFi. Spacious lounge and beautiful city views. Five Stars it is!

New cardio machines!!! Finally, last month (Jan'23), Club Normandie got new elliptical, treadmills,…read moreand Peleton bikes for the area outside the pool room. Marianne posted a bunch of photos so I won't do it again, but this definitely brings the Club up to at least normal standards. For my needs (cardio, strength training, lounge for work, and attentive staff), I'm updating my review to 5-stars. (My only caveat is that I don't really use the locker rooms, sauna, or pool so I can't speak to those facilities. And the roof decks are closed while the building facades are being repaired, so disregarding that now as well.)

I like this place fairly priced…read more good enough weight selection but only 2 squat racks and only 1!!! deadlift platform tbh a little dingy wouldn't use their mats been going a month and never had issues with staff or clientele u get what u pay for it's not the best but the price is the best in the area

Got in a morning session hitting the iron and it wasn't too crowded but there are definitely a…read moregroup of regulars you'll see daily. Gym was clean and weights were put away from the night before.

Been coming to this location for five years and I absolutely love it! The staff is super kind, the…read moregym is always clean, and the steamroom has recently been redone (super nice). Don't hesitate to join!

Dear Crunch Fitness Management and HR Team,…read more I am writing to formally report a highly concerning incident involving my son at your 81st Street location in New York City this past Sunday. My son, who is bi-racial, was visiting from California. He holds a Crunch membership that he has successfully used in multiple states without issue. However, when he attempted to visit the 81st Street location, he was informed by a male administrator that he would need to pay an additional $130 to work out. After questioning this fee to no avail, my son politely ended the conversation. Before leaving, he tapped the administrator on the knee in a friendly gesture and said, "Thank you, no worries, I'll be heading out." He subsequently called your corporate office and was informed that any transfer or guest fee should not exceed $10, and that the $130 charge was incorrect. The corporate representative instructed my son to return to the front desk and provide the administrator with the corporate number to resolve the matter. Upon re-entering the gym, my son tried to explain his conversation with corporate. He was met with immediate hostility. The administrator refused to cooperate, stating, "I told you, no. It will be $130 and I'm not calling anyone. As a matter of fact, I should call the police and have you arrested for touching me earlier. That's considered physical assault." To threaten a young Black man with arrest and falsely claim physical assault over a friendly, polite tap on the knee is entirely unacceptable, dangerous, and discriminatory. I request that you immediately take the following actions: 1. Review the security camera footage of both interactions from this past Sunday. 2. Investigate the conduct of the administrator on duty at the 81st Street location. 3. Address this unnecessary hostility and ensure your staff undergoes appropriate retraining. This behavior does not align with the values a national fitness chain should uphold. I expect this matter to be investigated and addressed at the highest level. Please reach out to me directly to discuss this situation further. Sincerely, T Lewis

Unfriendly owner and staff. Was not comfortable with how they spoke to me and treated others.read more

The kindest staff, best trainers and most pristine impeccable facility. I get excited every time I…read morehave a session bc I love it there so much.