Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!read more

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Any time I have a washer or dryer repair need, owner David Hatch is incredibly quick to respond!…read moreHis prices are more than fair, and he might be the nicest repair person I have ever had the pleasure of doing business with.

Our washer was leaking water and we didn't know where. I tried troubleshooting on my own and got to…read morethe edge of my experience, which prompted the need for a professional. And professional they were! Very responsive, informative, professional, and a great value. If you need appliance repair or service, I can't recommend them enough!

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Very competent and the fix on the washer and the refrigerator were done correctly and promptly. I…read morewill use them again.

I needed my LG dryer repaired. They did a good job except after the repair the dryer light no…read morelonger worked. Also I was charged $200 labor for a job that took less than an hour Finding a new company

Just called for a quote and the woman who answered the phone was rude and kept cutting me off. She…read morewould not let me say what I wanted to say. I was just stating what I was looking for pertaining to the quote range I was hoping to get over the phone. (I was told the cost was 89.95 for a diagnostic fee and estimate) I was trying to get more information as to what the repair would cost so I could determine if a replacement would be better than a repair. I heard the repair on bearings is expensive. I totally understood the cost she gave me but she didn't have to keep cutting me off and then asking if I wanted to make an apointment. I told her no and told her to have a good day before I hung up. Will never go here for anything in the future since this was the first impression. Sad.

Thank you. For not being AI. for listening and knowing how to help me. Your human touch was so…read moreneeded today, especially after dealing with AIs who could not help. My repair needs are unique and while you could not help with my stove, you gave me a referral to someone who can. When I have issues with my other appliances, I will give you a call. You have earned a new customer. If your techs are as capable as the human answering the phone, they know what they are doing. Thank you.