They came quickly and analyzed the problem. They didn't pressure me to do unnecessary repairs!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of opening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous. read more

As promised I got a call 30 min prior to Vitali's arrival. Vitali was on time, polite and appeared knowledgeable about the problem. He had the replacement part in the car. He was here for less than an hour: diagnosed the problem, replaced the part and all for a reasonable price. Highly recommend using 5 Star! read more

Where do I start? The young man that came out was polite, respectful, professional, courteous fast and a wonderful sense of humor. "Michael" in my opinion went on and beyond the "regular" service call. Definitely a breath of fresh air. He kept the communication open to what was needed, parts that needed to be replaced and price. I highly recommend this company. Their prices are great and the Professionalism is beyond fantastic. read more

The tech that came out was awesome. For a woman that likes to know how to fix things in the future on her own, he was patient in showing and explaining things to me. Definitely not a one person job with a stackable washer and dryer. read more

5 star got in touch immediately, came out and has done great work for me several times. Knowledgeable workers each time. Would recommend.

The technician came out to my home to repair our ice maker which had stopped working. He replaced our ice maker motor with one we already had. We waited 24 hours and there was no ice. I called 5 Star again and the technician told me to unplug the refrigerator for 2 minutes and plug it again. A couple of days later there was still no ice. I called again and the technician came out same day. He looked at the ice maker and mentioned it could possibly be the main board or the refrigeration system and to call Samsung. 5 Star charged us $150 to repair our ice maker that still does not work. We are now dishing out $200 to get Samsung to look at the ice maker. We probably should have worked with Samsung to start with. It would have saved us $150 and a lot of wasted time. Seriously, I thought 5 Star was an appliance repair business. read more

Vitaliy arrived within the timeframe quoted by the company. Very knowledgeable repairman. Friendly, courteous and professional. Will use them again in the future. Repairman came and looked at dryer. Informed us of the problem and proceeded to fix it in a matter of time. Dryer works as good as before. read more

Unfortunately I did not have a positive experience with 5 Star Appliance. The ice maker on our fridge wasn't working so I contacted this company. Made an appointment through the Yelp app and they said it was confirmed for a set day and time, but the tech never came out. Made another appointment and the tech (Igor) was in and out in 10 mins. He opened the ice tray, pushed the rest button and told us the entire ice maker needed to be replaced for ~$500. I thought it was a clogged water line, but no attempt was made to see if this was true. The reason this isn't a 1 star review is that I contacted the owner and he agreed to refund the cost of having the tech come out. Ironically a few days after that our ice maker started working again. Maybe the clog worked itself out or maybe it was something else, but cleary it didn't require a $500 replacement. read more

When another provider fell thru on delivering the needed parts , I called Five Star who I have used previously to much satisfaction. They came out the same day, diagnosed the problem , found the parts nearby and repaired the fridge - all in the same day ( when the other company said it would take days to order and couldn't give me a time estimate for completion ). Vitale was professional , quick diagnosis and repair. I will have Five Star on speed dial for all future issues ! read more

Called in for an appointment on Monday, Michael came over on Tuesday as scheduled, did an immediate diagnosis and let us know the water pump was the problem. He gave us a very reasonable out the door price for the new pump and labor and actually had the water pump in his van, installed it and gave us a limited warranty. Things could not have gone better! Michael was very personable, professional with great people skills. We definitely will recommend these 5 Star professionals! read more

We had our dryer inspected as it had stopped turning on and no longer would dry our clothes. Vitaliy came to our home, received an error code, told us it was unfixable and wrote us a bill for $60 in less than 10 minutes. He told us the main control panel that operates the dryer no longer worked, and the part was no longer made. When asked if we are able to find the part ourselves, he denied replacing it for us. We decided to do some research, take apart the dryer, unplug and replug the wiring, and now the dryer functions as normal. If your servicemen won't even take apart the dryer to diagnose the issue, and are just here for a quick check, consider my business lost. Will not be recommending this company for any appliance needs. Waste of money. By the way, we were able to find the part. It'll be arriving shortly and we will be replacing it ourselves. read more

My dishwasher was not cycling so i called 5 Star for repair. I made two appointments and both were no call no show. This is totally unprofessional and shows a lack of customer service. This company will waste your time with empty promises leaving you high and dry when you need them. i would NOT his company to anyone!!! read more

The technician that was sent the first time to repair our washing machine seemed more like an apprentice than a seasoned technician. He cleaned some lines and installed a new pump which did not fix the problem. We were charged $359 for this. The same technician was sent a second time and accomplished nothing. A supervisor came out a few days later and said that l needed to provide him an error code to properly diagnose. Why he couldn't do what was necessary to get that code himself was puzzling. He said that an electronic component probably had to be replaced. Soon after I contacted another company whose technician got the washing working without an expensive component being replaced. I would encourage individuals who need work done on their appliances to look elsewhere. read more

5 Star Appliance was the only company sympathetic to my repair situation out of the 5 companies that I called. This was actually an installation issue with my dishwasher. That company that I purchased an entire suite of appliances from couldn't get out to my home for 5 days. While 5 Star couldn't guarantee they could help as they are a repair company - they were willing to come to my home. The repair tech was on time and communicated with me a 1/2 hour before arrival. I had sent pictures to them so he had an idea of the issue. The installation may not be 100% - but I can use my dishwasher and close the door. The fee was very reasonable - actually less than the appliance company. I am extremely and would recommend 5 Star Appliance for any dishwasher repair. read more

So pleased with this company. Extremely reasonable, the technician was polite & professional. He repaired my Samsung dryer in a very timely manner. I will continue to recommend this company to anyone that may need appliance repairs. read more

The repairman was courteous and thorough in his inspection of my leaking washing machine. He took a video of the leak and showed me. Unfortunately, the repair would have cost me more than the cost of another machine. The visit was only $65 and worth it so that I knew to buy another machine. read more

5 Star Appliance Repair was awesome and quickly diagnosed/repaired our 3 year old GE Dryer. Our dryer would not start when pressing the start button and we couldn't figure out what was wrong. We first contacted GE for help. They were going to charge a $100 trip fee (on top of whatever service we needed) and over the phone the technician told me it would definitely be at least $400 because he was confident it would need a new motor. Thinking that was impossible (and that for $500, I'd just buy a new dryer) I reached out to 5 Star via Yelp and they were quick, responsive, and professional. They quoted $45 for the diagnostic fee but they (unlike GE) apply it to the cost of the repair should you choose to go through them. We made an appointment and Vitaliy showed up right on time. He diagnosed the problem after only about 15-20 minutes and found that it was the door switch. He also noticed the drum was squeaky and needed lubrication. All of that was done for just over $150, which we thought was totally reasonable. Our dryer is now working seamlessly and is much more quiet than before! We definitely recommend 5 Star for your appliance repair needs. Fast, friendly, professional service at a fair price! read more

Great service prompt and friendly . Representative was able to identify to my the problem quickly and was able to provide a solution the same day . read more

Had a broken door latch that apparently couldn't be fixed on my microwave. He told me I needed a whole new door! He said I would have to order it for around $250.00. So just to have him come out and tell me he couldn't fix it cost me $80.00 ! Won't be using them again. read more

Again, I had a need with my refrigerator. It was leaking underneath. This is the second time I have used Five Star appliance repair. Igor was out the same day I called, had the part and fix the problem. Very knowledgeable, kind, clean, and a fair price. We had a chuckle of the interesting items that were found behind the refrigerator. I highly recommend this company. The service is fantastic along with the employees. read more

It's always a pleasure with this company. He shows up, finds the problem and fixes it after going over repair pricing that's fair. Nice man, fast and efficient! Thanks five star!!!!!!!!!!!!!! read more

Had a few issues with my 1993 Sub Zero fridge. A very knowledgeable technician fixed the issues and now it's working like a charm. They had the parts in their truck and got it all fixed same day. Very efficient and fair pricing. I will call them again in the future. read more

I contacted 5 Star Appliance Repair to look at my 20 year old GE refrigerator, which is making a rattling noise. My appointment time was between 10-12pm. My technician, Mark, came about 9:30-9:45am. He is a very nice and professional young man who is very knowledgeable about his job. Eventually, I will need a new refrigerator, but until that time comes, the rattling noise is due to the age of the appliance and how the condenser is situated. It is still keeping my food at the correct temp. The service call was $60, which is a lot less than most companies. I highly recommend this company. read more

always thorough, careful, gives assessment of cost for all repairs, communicates well.

The service rep was prompt, professional, and provided with effective repair and great recommendations. I will certainly call again if their services are needed in the future. read more

My washer went on the fritz on the weekend, so I reached out to 5-Star. Called me by 8am on Monday. Had a technician at my house by 9am and washer was repaired by 10am! Tech was very friendly and professional! Extremely pleased! read more

it was very easy to get someone out to the house in a timely manner. The technician was courteous, and completed the job the same day even though he had to leave to get a part. read more

Now that it's summer, all appliances seem to decide to be finicky. Just wanted to post a review for 5 Star. When my ice maker broke, I messaged 5 Star on the Yelp app. They got back to me within hours and scheduled my service call. They came out, ordered the part and repaired it super quick. And they apply the cost of the service call to the repair. So if you're looking for an honest and fast repair company, reach out to them! read more

Charged me 80$ to come to my house and say the item was broken and left. I knew the item was broken.... That's why I called. Asked them to come out again / talk to the technician on the phone and they refused unless I paid another 80$. read more

Hasan came and spoke with us about what our oven was doing. Then he tried the oven. Same thing happened to him. So he took it apart, figured what may be wrong and fixed it. Plus he helped us save a little money! He was professional and friendly. Thank you 5 Star Appliance Repair! read more

I think this company engages in price gouging . They were going to charge me $287 dollars to replace a latch on my dishwasher The price of the part was 145 and the remaining cost $142 was for labor. The technician said the job would take approximately 40 minutes to complete but i would also be charged for him to get the part. The cost of a new dishwasher is between 350-450 dollars. read more

The service was good but They replaced a 40 dollar part in less than two hours and was going to charge over three hundred for it equaling over $140 dollars per hour. Not so bad for a lawyer but That seems really high for a repairman. They are prompt and qualified however. So if you don't mind the price They did a good job. read more

They don't really fix anything, but they'll charge you just for showing up. After $115 charge, my dish washer and fridge are still leaking. I was told to call the manufacturer to get it fixed. Isn't that what I called them for? Sure would be nice to get my money back. read more

Technician was punctual and thorough. He explained my problem so I could make a good decision. I am very impressed with the diagnosis, and the charges. It was the best experience I have had regarding a repairman. read more

Five star Appliance was quick and efficient in getting to us when our fridge stopped working. They assessed the problem and were back with the part within the hour. It's comforting to know that there's an appliance repair place nearby that we can count on for any future needs. read more

Technician was knowledgeable and thorough. Did a good job on the repair and cleanup of machine, he was personable and pleasant.

Very responsive. Came out the next day to fix our washer. Had them fix my range a couple of months before. Very professional and knowledgeable. No guessing. Highly recommend 5 Star. read more

terrible people they estimated me $1900 for the work which i paid and was never repaired and they refuse sending repairman to correct the issues do not give them any money till you are sure you got what you paid for read more

Repairman Mike arrived early and worked efficiently. His work was clean and quiet. He provided an accurate estimate and the price of the repair was reasonable. The work is guaranteed for 90 days. I will absolutely keep his phone number. read more