Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic headache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator read more

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years as an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson read more

The freezer bin of the refrigerator would not close all the way because an item fell off its top shelf and landed behind the bottom bin. We were not able to disassemble to get to the item and remove it. Food was defrosting. The office person went out of her way to get us help. She was great at communicating. Alex, the repair tech, also moved his path and time to fit us in and took care of the problem. Thank you to both! read more

I needed by GE refrigerator repaired. I had water leaking out of the back of the refrigerator. Spoke to Michelle in the office who was pleasant, helpful and very professional. She gave me an appt for the next morning and told me the service man would call me with the more exact time. He called first thing in the morning, was on time for the service call. He explained what he found wrong, what he could do, the cost, and the warranty. I was very impressed with the level of service. I highly recommend this company! My service man was Exe read more

This company was recommended to me by a friend. My dad's dryer would only run for 3 minutes then it would shut off. I called and got an appt and was told there was a $75 diagnostic fee. I was fine with that. A service person came out, ran tests and concluded the duct needed cleaning, which they don't do. Total bill? $175 Just wanted to post this review to let people know the business model. read more

GE Appliance said this company was their third party repair person to call. They refused to return my phone calls requesting a repair of my dishwasher; GE sent the part to my house and the job is ready to go. No response over the last 5 weeks. read more

Very responsive and knowledgeable! The Office people were very helpful and Wally our repair professional even called me to discuss our refrigerator issue and gave me trouble shooting advice. read more

My second time hiring Steve Martin Appliance and I'm just as satisfied. This is a solid, reliable small business.

Great customer service, quick response and fixed the problem with my dishwasher at an affordable rate.

I hate to leave negative reviews, but I'm left with no choice. I was charged approximately 450 for a fridge repair and it's still warm, but Steve said I am on my own. They replaced 2 parts but accomplished nothing. Now he says he tried everything and they don't guarantee there work, if they fix it fine but if not too bad. Well I owned 8 businesses in Tucson when I was younger and I never treated my customers like that. I know he's frustrated, his team were here 4 times, but obviously they didn't isolate the issue. It's only 5 years old and the freezer works fine, ice machine is fine, just the controls that send cold air into the fridge is inop. But I have been told too bad and if he refunded me he would be working for free for a week! So, it's just a roll of the dice at Steven Martin Appliance repair. You either do stand behind your work or you don't, Steve doesn't period. Buyer beware. Oh yeah, something he said bothers me....(.I was a mechanic in the Army,) he said sometimes you can't fix things! Really? So you try a couple of times and then quit? read more

Steve Martin Appliance Repair - 3 invoices - Appliances & Repair Near Me - Tucson, Arizona

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These folks are great. Ours was a complex, difficult job, a real puzzle -- but one they solved successfully. They were very upfront about timing, cost, and policies on ordering parts. The repair personnel -- particularly Adan but also Steve, the owner, himself -- were polite, helpful, personable, technically capable, and good problem-solvers. Michelle on the phone couldn't have been nicer or more efficient. 5 stars all around. Top notch business! read more

Called on Monday for a refrigerator repair. They were out on Tuesday and if course the fridge didn't make the sound while Wally was here. Started making the noise again and I called them back. Wally was out Wednesday morning and was able to figure out that it was a fan motor. The part is on backorder which is not their fault. Very professional and courteous. Friendly as well. We will be calling them again! Thanks for a job well done! read more

Our LG refrigerator/Freezer compressor died. Still under warranty, we contacted Costco, who contacted LG. They'd come. In a month... So much for their warranty usefulness. Called Steve Martin Appliance. Steve came out two days later, diagnosed the problem (said compressor). Gave us a quote. Came back the next business day (Friday then Monday). Fixed the device. Communication was excellent with Steve. Multiple phone calls telling us where he was and when he'd get to our home. Excellent service. Very professional. read more

I had Steve Martin appliance repair replace a seal around my washer. The service man was extremely nice and did an outstanding job. He took around 45 minutes to fix the washer. He came to the job site without the seal gasket. I had one, which I picked up, just in case he did not have one. The cost to replace this part was very excessive to me. The charge was $225 for a 45 minute repair. I found this price to be excessive and because of this overcharge, I recommend searching for other repair shops and ask directly what the charge would be before having them sent out. I would not recommend Steve Martin appliance repair before first asking for an estimate. read more

I just wanted all to know that I used Steve Martin Appliance Repair for the first time, but it will not be the last. Very Satisfied with Ron, who was the service tech that worked on my oven, stovetop and was pleasantly surprised at how thorough he was, and how he just didn't tell me that I needed something that I did not. He carefully checked out the oven and found a frayed wire that probably a mouse had chewed through and caused my problem. I will recommend this company Steve Martin to my friends and neighbors . Thank you Ron for such a great job. Mal Lav read more

Very satisfied with the service. We called on Friday because our dryer was making a horrible grinding noise. A repairman came early on Monday morning and fixed the problem quickly and for a very reasonable price. Would definitely use them again. read more

They were very responsive and were able to give me an appointment relatively soon when others couldn't. Technician was professional and couteous. The office support folks were outstanding. Had some trouble gettting an electronic copy of the estimate and they kept at it until we were successful. read more

I hired Steve based on his straight 5 star reviews. My experience was unsatisfactory. Steve promptly returned calls and arrived promptly. However, after coming to our home and examining our refrigerator, he told us we needed a new compressor. It was going to be over $1,200.He also pointed out that refrigerator was under warranty. He then told us he would not repair it as LG was slow in paying. Thus he came to my house, charged me $85 and refused to do Warranty work! That was totally unacceptable. If he would not do work on our refrigerator because of brand, he should have told us this before coming. I won't use him in future and can only condemn him. Afterwards, I called LG and they sent repairman out next day who spent hours repairing condenser and dryer. This was no charge! I don't accept Steve's refusal to repair machine for an additional $1,250 and regret ever calling him. I feel like he stole $85 from me! read more

Eze was a great guy, professional and and fast! I would do 4.5, only because I wasn't aware there would be a labor fee, and I know everyone deserves to be paid for their job but because I was initially told service fee was $115- and if no parts and under hour there be no extra charge- and seeing reviews (All reviews) I see this is a reoccurring issue- and they did honor that it the end, I think their totally honest but need to let us know that there will always be a labor fee on top of service fee. And they did give me that initial quote of $115 -- after I complained with $215 charge- he was here 30-45 minutes and noticed I had not replaced a plastic piece in drain (you tube said nothing about piece and I thought it was a Tupperware piece) so he did that and put it back into counter- and their flat fee for that was extra $100, for labor and I freaked cuz $ is tight since family death, but Eze called office and they honored the initial $115 quote- I will use them again, I will just be prepared for labor fee read more

I have a broken fridge ice maker. Steve was unable to give me ballpark prices for types of repairs. I wasn't asking for a diagnosis without actually seeing the problem, I just wanted to get a rough idea of how much different fridge problems could hypothetically cost. I decided to look elsewhere for someone who is a bit more honest. read more

Our older washing machine worked one minute and not the next and we needed to get someone out quickly to see if they could repair it or it needed to be replaced. Although Steve had a packed schedule, he made room for us, called on his way as promised, had the part which most often goes bad in this brand, and fixed it quickly. Everything about this company was a five-star experience. Our dealings with the office personnel and Steve were outstanding...friendly, professional, accommodating, great customer service. They are definitely now our go-to for any needed appliance repair. read more

Very happy with my service from Steve. I was able to get same day service! I absolutely value that as a mom of four boys I can't go long without a washing machine! His wife was with him and she was awesome too!! I will be using them again for any future appliance issues! Highly recommend! read more

I called Steve Martin Appliance Repair after my LG refrigerator had stopped working while my wife and I were out of town. After throwing away loads of food, we needed to get it up and going ASAP. I made the call on Wednesday and was given a Friday appointment. I was told by 'Michelle' that I would receive a call on Friday morning at 7:00am and the repairperson would finalize the time he would be here. Bill (repairman) called promptly at 7, made an appointment for 1pm and actually arrived 45 minutes early!!! After diagnosis, he determined that the compressor had failed and got online with the LG company to get it replaced under warranty. On Monday, he came back, again 45 minutes earlier than he predicted and installed the new compressor. Then the next morning, he called just to make sure everything was working as it should. Yes...there was a labor charge, but all-in-all I found it to be reasonable and Bill and Michelle were a delight to work with! I am so tired of contractors saying they will be out at a certain time and not showing that this was a refreshing, professional, and friendly change. These folks are great!!! I would recommend them to anyone. read more