My lady friend made an appointment to get 2,50 amp fuses replaced. The hatch wouldn't open and a…read morefee warning lights were also on. I took the Mazda for her.The woman, Ally or something, surprised me a $169 diagnostics charge that wasn't mentioned when she made the appointment, 21/2 hours later she told me they didn't have the fuses in stock and it would be 3days out, now 5 days and no call, and she would call me when their in and would install them for an additional charge of $58. There for absolutely nothing was done. Not much that a person can do. Maybe because I'm a senior citizen she thought it would easy to snuggle me. I put the fuses in for her. 5 fuses for $6 so her final price $186 including the Serra Mazda $180 With tax and what ever. Unethical employee.

My Mazda CX-5 was towed to the 3363 S. Arlington Rd location after hitting a piece of concrete…read morelaying in the middle of the street. I called Serra to ask if they could work my vehicle in. I also asked about an ETA and was told that they had room to fit me in. I was told that they needed one day to order the tire. I dropped my car off on Wednesday I did not get it back until the next Tuesday. Meaning it took them 6 days to change a tire and clarify their own warranty contract. The customer service is a joke; no one, and I mean no one, knows what they are doing there. Save yourself the headache and hassle. That location, in particular, is trash. I hope word of mouth gets around on how disorganized, unprofessional, and incompetent this store is. I purchased three vehicles from Classic Mazda Westside, located at 13930 Brookpark Rd, Cleveland, OH 44135. Trust me, it is worth the 45-minute drive from the Serra Arlington Rd dealership. It is a quick trip right up 77. As a Transportation Insurance Specialist, these are things I deal with every day! This is simple stuff, folks! Using a warranty should be as easy as buying one. Good luck if you go there! What a nightmare. My best advice is to steer clear of them unless you love a big hassle and headache! Thay away from Serra's mayhem!

It is always a pleasure to do business with the folks at this location, the owner is right there…read moremost of the time making decisions and keeping your wait time to a minimum. They are very organized and very fair in their pricing. I asked six other local shops for quotes for the work I needed, and these folks easily saved me almost $200 compared to their next closest competitor. With no sacrifice in quality, why would you go somewhere else? Their waiting room is a little cramped, so I do recommend that you consider having a rideshare or friend available to take you elsewhere while the work is being done, or use their nighttime key drop service which is simple and convenient. They don't do oil changes, and I applaud them for not wasting their time when there are so many other locations that do it simply and inexpensively; this way they can have their mechanics focus on fundamental repair like brakes, exhaust, and other types of suspension or drivetrain work. One thing that should impress you is that the owner has a plaque on the wall in the waiting room with his photo and his personal cell phone number listed; he truly cares about your satisfaction because he understands the best advertising he will ever have is your recommendation. That is to be applauded when so many corporate repair shops are so poorly managed, or managed only to extract the absolute most money out of the consumer.

I Came there with a wired up muffler. I Never looked under to double check after they fixed it…read more Two weeks later, I noticed the muffler was still wired up the way it was when I brought in originally. When I took the vehicle back to confront ..they told me they fixed a completely different area of the muffler system and accused me of wiring the muffler up since it had originally been fixed two weeks previously, which is total fabrication. They never fix the original problem and accused me of fabricating a new problem when they never fix the original problem.

Matt is great he is very thoughtful and works very hard Top…read moreshelf Delivered on his promise and am very pleased

I had my Mustang get a complete detailing inside and out. My car is 8 years old. Matt and Andrew…read moredid such a great job with the car - it looks as good as it did when I first bought it. It's like I'm starting a new relationship with the car all over again. Thanks guys - you do such great work!

After a terrible, pushy experience at our local dealership, we drove an hour to Brunswick…read moreMazda--and it was the best decision we could have made! We called ahead, and upon arrival, we were paired with Brett Kobak, the salesman we spoke with on the phone. Brett was absolutely amazing! He was friendly, zero-pressure, and answered all our questions while getting us to the exact monthly payment we wanted. Ryan in finance was just as fantastic to work with. They took the dread out of car shopping and made it a great experience. I fell so in love with the color of a brand-new 2026 CX-90 that we actually bought it instead of the used one we came to look at! If you're in the market for a vehicle, go to Brunswick Mazda and ask for Brett!

I scheduled a test drive two days prior, but when I arrived they said I couldn't drive until we…read moreagreed on a price...obviously I won't know the value to me until I get a feel for the car. Why didn't they tell me two days ago when I scheduled the test drive? If they waited to meet me to judge whether I was serious, that's dishonest. If they forgot to tell me their procedure, that's incompetent. Either way I wasted part of my Saturday at the dealership and still don't know whether I want to pursue this model. The car is a mx5 Miata, I get they don't want unserious joyriders, but why not tell me when I scheduled?

I worked with Victor, who was simply A-Mazing! He is the reason why I purchased with Park Subaru…read moreand the reason why i'm taking time to write a review. He was very kind and extremely thorough, even to this day. He made my purchase convenient for me and even stayed after close to make sure I knew every detail of my new purchase because he took so much pride in it. After the purchase, things did not change, he is still willing to help and I would highly recommend you go see him! Joi, who was involved with the financing, she was kind, polite and made the paperwork quick and easy. Which doesn't usually happen. Loved it! The service teams flexibility was a life saver, Ben in particular worked on my vehicle to install the auto start and he actually gave me a temporary car to use until it was finished! He did not want to inconvenience my day, which was a pleasant surprise. Keep up the great work team!!

I bought a used 2024 Subaru Crosstrek Premium yesterday and I could not be happier with my car and…read morethe whole experience! David Hooks was amazing - He was really nice, easy going and very genuine. Definitely not the average car salesman! He helped my husband synch my phone while I signed all of the paperwork and got us out of there in under 2hrs! Christine Kicos who did my financing was also great, I really appreciate how well she explained everything. I left feeling really confident about my purchase.

they do it right the first time: brakes, shocks, oil, filters, engine and those weird car noises…read moretoo. can get your wheels in for service just a short call to scott at kovach car care, excellent work done at the right price. Call 330-963-5839 and see facebook for more. 9458 Ravenna Rd, Twinsburg, OH 44087

Great team. They are conscientious and honest with fair prices and skilled mechanics.read more

2024 Toyota Tacoma. Undercover installation. 4/28/26. Good job no leaks after car wash. Recommend…read morethis place 110%. Albert

Made an appointment with A Better Truck Cap to have a new hitch installed on my car. I like to ride…read moremy bicycle and I needed a bike rack on my car. I dislike roof bike racks, so I wanted one that connects to a hitch. They had my specific hitch in stock. The installation only took 45 minutes while I waited. The price was reasonable and now I can go for bike rides again. Happy customer!

No-nonsense maintenance service, reasonably priced. Worth the drive from Twinsburg. Will definitely…read moreuse them again.

We needed another key fob for our Acura MDX. The receptionist was super helpful in getting it…read moreordered for me rather quickly and the pricing was incredibly fair. Very happy with our experience there