I normally don't take the time to write reviews because I feel like most people online don't even…read moreread them, but I had to recognize the exceptional customer service I received from District Manager Alex at AutoZone on Aldine Westfield. I originally bought an alternator that turned out to be bad, costing me over $589 in repairs and frustration. I first went back to the AutoZone at 24723 Aldine Westfield Rd, where I purchased it, but they were unable to help with the refund and told me to try another location. I then went to the AutoZone further down Aldine Westfield, and Alex stepped in and took care of the situation professionally and respectfully. He made the process smooth and actually cared about helping resolve the issue. Great customer service is hard to find these days, and Alex definitely went above and beyond. Thank you again for the help.

I've been all but ignored at this location , so it was refreshing to be acknowledged by Jaymes and…read morehelped. He went the extra mile and I am so grateful . I appreciate his willingness to help an older woman who is typically ignored in an auto parts store . Thank you !

My husband and I went in to exchange some bad socks we had just purchased a few days before…read morereplaced. The "manager" told us the shocks were good and that's how they are made. He tried to upsell us to a pair of $400 shocks. We told him just to replace them and we will see. Shocks were replaced and have 100% improved the issue I had on my car. The manager was rude and condescending. I will never return to this location.

We needed a battery, so we stopped in. Larry was very friendly and had just what we needed. They…read moreeven installed it for us. Great service, good price.

very good! nice place to go to easy and far super professional!!!!!!! very good! nice place to go…read moreto easy and far super professional!!!!!!!

Houston Auto Parts (originally known as Levan) is truly a life saver!…read moreI called around looking to purchase inner and outer TieRods for my Mercedes E350. Yes, Oreilly's, Auto Zone and Mercedes had the parts available but the price difference compared to H.A.P, UNBEATABLE! Not to mention, most of the competitors I mentioned earlier wouldn't have had the part until tomorrow. *For Oreilly's the Inner was $77/each and Outer $83 (L) $73 (R) = $310 (before taxes) *Advance Auto Parts $59 for each outer $76 for each inner = $270 (before taxes) *Levan The Outer were priced at $55/each and $35/ each for the inner = $180 (before taxes)! & my parts come with a warranty?!?! All in all : I saved a total of $141 going with Houston Auto Parts and was able to get my parts within two hours of purchase. This isn't my first time doing business with these pros and it won't be my last! Thanks for the best price and service in the city!

The staff was so very helpful and very knowledgeable about all the products. I love this location…read moreand will be going here for all my auto needs

Chris was very helpful with replacing my battery. Went above and beyond in installing it for me…read moreeven when I ordered it online. Thank you!

Best AutoZone in a 25 mile radius from my house. The staff are always super helpful and…read moreknowledgeable. They offer a nice selection.

I cannot say enough great things about Dom S. at AutoZone on Birnham Woods. Dom went above and…read morebeyond to help me find a solution for my car window issue. Not only was he incredibly knowledgeable, but his exceptional customer service and willingness to go the extra mile made what could have been a stressful situation so much easier. It's rare to find someone who genuinely cares about helping customers the way Dom does. Thank you for your outstanding service--I'll definitely be coming back to this location!

In and out in two minutes. Friendly knowledgeable staff…read more Competency abounds! So long idiots of AutoZone!

This Oreillys took my money for special order parts they do not stock. After returning to the…read morestore several times to pick up my parts they didn't properly order the manager refused to issue a refund. His excuse was they needed to check their inventory. How do they have an inventory to check when they don't even stock the parts. After the assistant manager publicly shamed me for requesting a refund I email the corporate office and they have yet to email me back about the incident. This happened several months ago so they had plenty of time to resolve the issue but rather just steal from customers.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I had to have my battery replaced and my whole experience with Tyler at this location was AMAZING!…read more He was receptive to my needs and made doing business a snap!! I paid and had my battery removed and installed in less than 10 minutes. I felt like I was mKing a NASCAR pit stop!!! Tyler is a HUGE asset to your store!! Thank you for taking care of my needs!! Thank you Tyler!!!

Store staff was not helpful at all. Went in looking for a card engine self restart battery (and I'm…read moreno expert in the subject). When I asked the cashier and the stocker in the aisle they were both very impatient, and didn't treat me with good customer service.

I loved the customer service provided by Michael and another associate. I came in worried about…read morelights on my dashboard on my Benz, and they were able to determine that it was only my rear passenger Wheel Speed sensor. While they didn't have the part at the time, they provided a print out of exactly what I needed.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!