My computer was making the saddest noises and wouldn't turn on. Normally I have a friend who is my…read moreFixer Of All Things but he's in no condition to help right now. I called Computerland and brought the problem child in. Alex diagnosed the problem right on the spot and in less than 10 minutes I was on my way. He was knowledgeable, friendly and his prices are very fair. The next time my PC acts up again, I already know who to call. Save yourself time and headaches and call Alex first.

waited over a week for them to look at a computer with water damage. never heard back so went in to…read moreget it. can't confirm what they tried to do to fix the computer and when I called, the guy pulled up my report number and repeated exactly what I told them when I dropped it off. it was my fault for dropping it off without a timeline. just took the $90 fee and can't confirm what tests the did to try to fix the problem. computer would most likely still be sitting in their pile if I didn't drop in to get it. first time leaving a yelp review. this place is awful and would not recommend them to anyone.

Spoke with Sharif over the phone and he helped me troubleshoot over the phone. I'm so thankful!read more

I have a complex smart home and sophisticated Ubiquiti network. Sharif is the only person I trust…read morewith it. After having spent money with others who spent hours and hours and 1000s of dollars that only caused more problems, Sharif is always the guy to call to get things done right.

Very responsive and quick to report back and recommend further options if he cannot solve the…read moreproblem. I highly recommend MY CRAZY MACHINE.

I had a black screen with a boot error (could not read my os / hard disk) He was very responsive to…read moremy inquiry. Fair price and time frame. And even offered solutions for cleaning it on my own, and that i could email him if I had any issues reinstalling my programs and printer. Solid experience.

My wife and I recently purchased a single-family home which was a significant graduation from…read moreowning a condo that brought about a number of new responsibilities and complexities. Additionally, this home was a new construction that brought added variables in the form of options to implement and customize. The logistics of buying are always taxing which is to say nothing of moving and initial setup. It was this "initial setup" where Auggie and his team's expertise shined to quickly bring our new home from an ominous "TODO list" to a place that we felt both comfortable and safe. Auggie started by first walking through the home with me and demonstrating his encyclopedic knowledge of all things pertaining to connectivity, audio & visual hardware, as well as monitoring & security. He not only used his knowledge to enumerate the options available to us but really demonstrated a commitment/empathy to our needs which were prioritizing safety, connectivity and then conservatively scaling into A/V options (having just dropped a lot of cash on a down payment). There was no upselling. He built us a min-viable plan while providing cost-tiered options thereafter (for us to both get a sense of trade-offs but also for us to have a sense of what to consider long-term). It felt selfish on my part in that I did not have to do deep research on these different subjects but rather I could pose my "stupid" and numerous questions to Auggie to be met with a quick reply that capably addressed my knowledge gap. He made it easy for us to decide to work with him. Once we aligned on scope, execution came next. On this side of things, there existed the same, relentless commitment to customer satisfaction. Despite having many concurrent projects at the time (also a good signal), they worked hard to set us up quickly after moving into our new home. The installation staff was prompt, diligent and professional in setting up our home but also very affable and patient with respect to walking me through how to understand and utilize our system. We are very happy in our new home thanks to Auggie and his team. There's more work to be done in the future and, based on our full experience, we will certainly call upon Auggie when that time comes

Great company to work with. Worked with them on a whole house renovation including audio, video &…read moresecurity. Efficient and seamless installation. What makes them exceptional is they don't disappear after the installation. Mambo and his team are available to troubleshoot (hasn't been an issue very often) at night and on weekends. Highly recommended.

Mike and the team at Digital Systems do the highest quality work you can find in this space. So…read morefar, I've done three projects - a large installation A/V and wifi set across 7 zones from scratch, my garage deck outdoor A/V set up, and a control 4 based electronic lock for my front gate. The equipment, installation, and software are best in class and you can be sure that they will deliver a reliable, premium setup for any project on schedule. Even other service providers that I've had to work on a Philips Hue installation, for example, have noted the impressive quality of work from Mike's team. Mike is available all the time on text and e-mail and just as important his team not only have incredible expertise (there's a lot of programming, it's not just mounting and running wires behind a wall for many projects) but they are respectful of your home and instructive in how to use any app, remote, etc. I have zero concerns about anyone with digital systems entering, working, and locking up around my home, even if I'm out of town. I've used maybe 5 such firms across a couple homes in the past 10 years, and there is a difference here. Google and Amazon et al based systems do not the have supporting equipment and service expertise required for a reliable, premium set up. If you're comparing estimates and Digital Systems looks 5-10% higher which was my initial reaction in my first project, I write this review mostly to let others know from my experience that the quality and reliability of the equipment and installation, the available functionality to meet any capability requirement you have, and the optimization of your set up will quickly make it both the most cost efficient and highest end option available among any I've found around Chicago. .

I cannot say enough good things about Mike and his team. As we continue to go through remodeling we…read morehave had to call numerous times and someone always comes on short notice and fixes/corrects any issue (usually caused by me or the contractors!) I would highly recommend Digital Systems, as they were recommended to me- word of mouth is the best advertising!

Jeff was great! He guided decision making, ordering, and scheduling throughout the whole tv…read moreinstallation process, which made it super easy from my end. His attention to detail was also extremely appreciated, as everything turned out perfectly. I highly recommend him if you have a simple install or need to do something a bit more custom like I did.

Jeff and his crew did a fantastic job! They cleaned up 25 years of prior bad installs, put in a…read moregreat system, the cost was reasonable and as promised, and they were a pleasure to work with. Highly recommended!!

The service was actually pretty good, but the price kept going up and when I called to try to get a…read morereduction, they said no way. Even though I pointed out that my neighbor was paying half what they were charging me (also Astound, same speed) and xfinity would charge me 1/3. "We may charge different customers different amounts." "We don't price match." I didn't want to switch, and it was utterly frustrating that they would do this to a long term customer. It was like I had a note in my file, 'stick it to this guy.' Or maybe they just stick it to everyone dumb enough to stay with them. Of course when I called to cancel they said, "Can we offer you a better price?" Makes my blood boil.

Our WIFI went down during a storm. We had no WIFI for three days until they could come out here…read morewith a tech guy. The guy came and claimed he fixed it. It works, with a catch. It is now slower than it ever has been, freezes up all the time. Can't even sit through a 22 minute TV show without lagging or stopping. This is pathetic and unacceptable in the year 2026. If you can, look elsewhere and use anyone else but Astound! We sent them another email and phone call to get ahold of someone to come back to our house to fix yet another problem they made happen. So far, no such luck. They're value is nothing and they are most incompetent. So again they may seem good, but they're awful. They don't have any places located near us and have to come from far away, so I imagine their tech guys are very limited to when they can come. Another example of why big companies shouldn't be able to buy up the little ones like WOW, which was actually a good cable company that we had no problems at all with. Like every other company, there customer service seems to be a thing of the past. We will be switching to a different company as soon as possible and never looking back. Fuck Astound.

My laptop gave me the blue screen of death out of nowhere after having it for only 15 months. The…read moregeeksquad charges a lot to diagnose. Plus u have to get up , go to best buy, and wait in line. Called these folks up after seeing all the positive reviews and they didnt disappoint. Later the same day, Billy came over to take a look at it. He was friendly, professional, and knowledgeable. He ran a diagnostic at my place and my harddrive was fried. So he took my laptop and external hd to try to get the data from it. Unfortunately, it was fried pretty badly, but they work with another company that specializes in data recovery. I had my important data backed up already, so i decided to get a new computer all together bc i compromised on the original one that fried out. Figured i would just get the one i really wanted. They recycled the old computer and returned my external hd the same day i made the decision. Throughout the process, i was completely informed of their progress via email. If i wanted to replace my hd and recover windows, i wouldve gladly given them my business. I ended up paying only for the diagnosis I would wholeheartedly recommend these folks to anyone with computer issues, both to diagnose and fix

1. I love that they have support specialists come to you, whether its work or home. It was so…read moreconvenient for me to be able to coordinate with my schedule. 2. They really try their best to help you. While it was a bit tough to correspond just over email (they would be unresponsive at times until I followed up), I feel like that might have been solved if I just called. But when Billy came, he was very helpful, friendly, and proactive. 3. Affordable. While ultimately, my laptop had an issue that was not-so-simply fixable, if I had gotten it fixed, it would have been much more affordable than I expected. I was happy with the price. All in all, I would say that this seems like a solid place. The next time I have any technical issues or problems with my computer, I will definitely be using SolveMyPC!! :)

I can't recommend Chris Mich enough! I've been working with him every few months for over a year…read moreand a half. He is incredibly patient, kind, and smart. I'm not a total techno-phobe but as a senior, I am definitely in need of Chris's ability to meet me where I am. We have worked on organizing files and folders, saving my photos, clearing out old passwords and other security issues, and more. We're not done yet but we're getting there! Chris always sends a summary of what we accomplished and a to-do list for in between sessions, should you so desire. Although my intention is to do my "homework," TBH, I rarely get much done in between visits. Chris never makes me feel foolish or lazy! Also, know that you don't need to have several sessions. It really depends on how much you need to do and how much you can do on your own. Truly, if you have tech needs from a compassionate and focused perspective, Chris is your person!

I've had it with Chicago's crazy traffic in recent months, so I decided to get a bike in order to…read morebike everywhere. Christopher was tremendously helpful in helping me find the right bike. He explained the technical aspects of bikes, as well as my specific needs (i.e. this is what a fixie bike means and it's probably not the right bike for yiu because such & such, etc...). He then sent me various options and I ended up buying one of the bike he suggested. I highly recommend Christopher for your biking consulting needs!

I have reviewed John before, not sure why my two rave reviews are not showing…read more I don't live in Chicago any more and had a recent issue with my computer. Worried about having to find a new computer guy I called John and was glad to find out that he is able to log on to my computer remotely via the internet. As usual he was very effective in solving all my problems. Thanks, John!

Very awesome did a great job took his time explaining stuff was very kind answer questionsread more