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Brian Helmig - GEICO Insurance Agent

2.3 (4 reviews)
Open • 9:00 am - 6:00 pm

Services - Brian Helmig - GEICO Insurance Agent

Car and truck insurance

Life insurance

Homeowner or property

1 More Service

Vehicle

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AAA Chicago - They just expected me to be elated with them on the phone. Ha!  I wonder if it even left the country...!?

AAA Chicago

(8 reviews)

Horrible I called for my SUV to be either towed or jumped and waited over 2hrs. Thank goodness the…read moreSUV is in my garage and I'm not stranded but need to get to the dealership. I have the Gold membership and I am so disappointed in what kind of service AAA is giving their best customers. I had to cancel my request but will try again in the morning.

I used AAA to book my 7/1/22 trip to Europe. I purchased the travel insurance and took advantage…read moreof their offer of wallet protection they offered for free. Not really thinking I'd need the insurance but just for the peace of mind. Well apparently travel season exploded and the airlines were "blindsided" by the volume. Really?? Because there are X amount of seats so how are you blindsided? Also the cost of my ticket was DOUBLE compared to pre-pandemic pricing so one would assume the costs were for bringing service up to pandemic safety levels, fuel costs and whatever needed to provide proper service for paying clients. To further ensure problem free travel I chose the high level Star Alliance group (United and Lufthansa). Well it turns out that was all for not as my baggage was lost for the entirety of my 11 day stay on foreign soil. The confusion this created ruined my stay and left me susceptible I having my phone and attached wallet lifted. So here I sit in a foreign country with no wallet, no phone, no clothes, no sundries, no gps, no electronic tickets and train passes as all backup paper copies were in my checked baggage. Thank goodness I carried backup meds on my person as I take blood thinner. When I turned to AAA they acted as if I was not a paid member! Said that the insurance I purchased didn't cover my losses and said it was up to me to call and negotiate with the airlines on my own and would file a claim for my lost luggage nor wallet. I have had AAA membership off and on for more than 15 years and learned to trust them with auto needs and service. When it comes to travel and being there when I needed them most, they really let me down and with a promise to call me back, left me to figure things out on my own. As you can imagine I needed to alter my plans and cut out visiting planned cities but could not cancel hotel reservations in Munich as mysteriously I could no longer sign onto the AAA app! I guess I can't fault them for auto service but as for travel, trust me, you're on your own.

Brian Helmig - GEICO Insurance Agent - homeinsurance - Updated June 2026

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