After my father's job relocated us back to the Chicagoland area 20 years ago, my father obtained…read morehis car and renter's insurance with Mark at State Farm. When I turned 16, I was added to his policy, and my sister as well a few years later when she turned 16 and we both needed car insurance. The various discounts available helped get us a good rate. After many new car changes, removal of my sister when she married, addition of my step sister and step mother when my dad re-married, we still received low rates for great coverage. At 21, I was foolish and got a DUI and when my father called Mark, he just laughed and said "kids will be kids." My rate didn't increase. Even with other incidents (a not-fault accident I was in, a speeding ticket, etc) my rate never increased. Fast foward 8 years, and I moved out on my own. I branched off of my dad's policy and obtained my own for car and renter's insurance. The bf had Esurance or some crap, so I made him leave and he joined my policy. Not only did that help again with multiple discounts, but Esurance was charging him 6 times what Mark quoted him for his vehicle. That's huge! Needless to say, the bf was thrilled. Esurance considered the bf a "high risk" driver.... not sure what criteria they used to determine that, but apparently it didn't matter with SF. He was ecstatic that he would no longer pay such a high premium for lousy coverage. Just last month, a deer ran out straight into the bf's car. The damage didn't seem too terrible (I had my own deer experience ten years ago with far worse damage). State Farm gave us a reputable body shop to repair the car and set us up with a very nice rental car with Enterprise. Thanks to comprehensive, we didn't pay a dime. If we didn't have comprehensive, the bill would have been our responsibility - a grand total of over $5200! For a mere $103 per month for two vehicles (one with full coverage, the other with full coverage - collision) and renter's insurance... I am more than pleased. Everytime we have a question or need to update something on our policy, Mark has been extrememly helpful. His assistants are equally helpful the few times Mark was not in the office. He is also quick to respond via e-mail if you choose to go that route. Many months ago, the bf talked about insurance shopping, because he felt that we could get a better rate, despite my longtime relationship with Mark and State Farm. After the deer incident, he has changed his tune and agreed State Farm is the way to go. I couldn't agree more. It would take a LOT to make me change insurance companies. Kudos to Mark Lathrop and State Farm.

I JUST got off the phone w/ Veronica, & I was calling originally cause i was trying to get a quote…read moreonline and my vehicle model wouldn't pull up, so I called the closest office 2 me and she informed me that i could get an more accurate quote w/ her...so since i am in need of a new policy today.. i asked her to give me a quote....but when we got down to the logistics of it.... she couldn't give me a answer to what my van model would be, so she did NOTHING MORE than the online program did.... THEN she was trying to tell me that i would have to put my common law husband on the policy even though he lives in a different state,,, and dosent drive my car EVER... when i said she was making this more difficult that it really was.... my father owns an insurance company and i KNOW that i don't have to have my common law husband on my policy when he dosent live with me or drive my car .... then at the end she was VERY RUDE, about everything and couldn't spell my very easy last names right.....2ce! i certainly hope she shredded my info cause i surely won't do business with them EVER & surely would not recommend HER!

Absolutely the BEST insurance agent, and agency, I have ever done business with! I have been a…read moreclient of Nick's for better than twenty years. He is friendly, approachable and professional. Unlike many in the insurance business, Nick treats you like he appreciates your business, not as a policy number. Every year, Nick reaches out to touch base with me just to see if things have changed or if I need to review any of my policies. As my kids have gotten older and kept their driving records clean (no jinx) I have received calls from Nick's office alerting me tot he point that my premiums have gone DOWN!! When is the last time you have heard that? As a company, American Family has stood by me and my family SEVERAL times. They are honest and reliable, competitive on price, and reachable. I wouldn't hesitate to recommend American Family and especially the Nick Diorio Agency to anyone. they are a pleasure to do business with!

I just switched over to the Nick Diorio Agency and am so happy I did. The customer service and…read morepersonal attention I have received from both Nick and Dana are second to none. Just like the company name, I feel treated like family. I would definitely recommend this agency if you're looking for a new agent.

great job guys! I called and asked about my policy because…read moreI didn't understand the terminology, they explained everything to me and advised about additional coverage I needed ( my life! ) I had no idea the life insurance policy can be so affordable and additionally I will have a discount on my existing policies because I have multiple vehicles and my home insured with State Farm what a great day for me ! I'm recommending all my friends and neighbors to go and meet the wonderful people working at this office

Excellent listener, very kind, and knowledgeable. Was able to help with very specific questions I…read morehad. Extremely patient through everything and incredible customer service when I filed first claim for a hit and run. Would highly recommend!

I have been a customer with the Zac Mcgrogan State Farm team for 2 years, and their service…read moreconsistently exceeds expectations. I wanted to share my positive experience, especially regarding my recent interaction with Zac. What sets this office apart is their commitment to clarity and true customer advocacy. Recently, I had purchased a new home. Everyone in the office was incredibly helpful, taking the time to thoroughly explain the difference between policy coverage. They didn't just sell me a policy; they ensured I had the right coverage, which ultimately gave me peace of mind and, in my case, even helped me to understand how to navigate a confusing situation easily. The entire office staff is highly professional, responsive, and genuinely friendly. If you are looking for an insurance agent who prioritizes personalized service and expert advice, I highly recommend visiting the Zac Mcgrogan State Farm office. (:

If I could give him less than one star right now, I would. I bought a new car in Spring of 2021 &…read moreswitched from Allstate to State Farm because of premium price. I have no idea why State Farm assigned Mr. McGrogan as my agent. He's anywhere from 2 to 2-1/2 hours round trip away from me. I later found out that there are agents only about 10 minutes round trip from me. I won't make that mistake again. I'll check location online first. I have a Safe Driver gadget that connects via blue tooth to an app on my phone. The gadget never has worked properly. I haven't heard from Mr. McGrogan since I first got the insurance in 2021. Each time I've contacted him about the gadget not working, his assistant is the one who emails me, promising to send me a new gadget. And I receive nothing. All I need in the way of insurance is renter's & auto. It seemed like once Mr. McGrogan realized he wasn't going to sell me any other insurance, he's only interested in selling, not customer service, so my account fell by the wayside in his mind. I have no idea how he would respond in the case of an accident or theft. In all my 70 years, I've never had any accidents, tickets, thefts, etc. But if this is his customer service with handling a small thing like a Safe Driver gadget, I'll either be looking to State Farm to give me a new agent, or I'll switch insurance companies altogether.

State Farm has taken great care of us, especially with claims. They took a terrible, scary…read moresituation and made it as easy as they could. They sent me a $600 check for new carseats the same day I called after I was T-boned, and I was in a rental car and things taken care of immediately. You pay for what you get, and I am glad we never skimped on insurance. The agency is always helpful and forthcoming. I don't see us ever switching.

I've been using Pat as my insurance agent for multiple products for years (Home, car, scooter,…read morejewelry, etc.). His office has been great about quickly responding to any inquiries, questions, or claims. We recently had a claim in which our vehicle was involved in a collision. He referred us to several reputable body shops in the area, put us in touch with car rental agencies that the insurance also covered, and made sure to let us know that insurance would cover replacing the child safety car seats that were in the vehicle at the time of the collision. Pat always has service in mind, and is genuinely concerned for the well being of his clients.

Terrible Quote never returned phone calls and when I requested one was very rude and treated me…read morewith a total disrespect of my time.

I've been with Glenn Miller and his team for probably 10 years or so. They always help me get top…read morequality insurance coverage and with quick friendly service.

Chris Clark and the entire Farmers team is fabulous. I, unfortunately, was faced with an issue…read morethat led to a claim. They were compassionate, diligent and thorough to see it through. You can't really predict how good an insurance company is until you have to actually file a claim. I highly recommend this team for their fair assessment and customer service.