Dawn was super insightful and helpful. although she didn't receive a penny from me, she still…read moretreated me as if I was a long term client. highly recommend

Just really good people to work with! They place our auto and home insurance and I have been very…read morehappy with the level of service and the quality of coverage!

After my State Farm policy kept going up and the only way to save was to remove coverage's or…read moreincrease deductibles, I gave Wes a call. I've never worked with an independent agent before and was amazed that they were able to shop multiple insurance companies, to find me the best price to coverage, for my specific needs. I will be a customer for life. It's a great feeling to know that West Suburban Assurance is looking out for my best interest and not the one carrier they could shop, like my previous agent. Thank you again for saving me over 50% for the year and offering me a more robust coverage.

Long time customer. This is a great company with a very friendly staff. I was able to save hundreds…read moreand feel like I'm getting very personalized service. I'd recommend them to anyone!

Dave was my State Farm agent for roughly two years. When I switched insurance companies he called…read moreto ask if it was a service issue or a pricing issue, then gave me some relevant information about a pricing adjustment that was going to happen five months down the road with my policy. That was it. He then let me know that he was canceling my policy as per my request and within a week I received a check. I would recommend Dave to anyone seeking professionalism from their insurance agents. Note: If you cancel your policy just a few days prior to a payment being drafted from your account, that amount will still be drafted by State Farm then returned to you by check. Just a heads up.

State Farm wouldn't let me open an account, but they were more than happy to take my money! When I…read morecancelled the policy they said it would be 4 weeks for me to get a refund.

State Farm has been the insurance company of choice for my family for, literally, generations. I…read morehave been blessed in my life to have NOT needed them very ofte. When I have had to make a claim, they helped me through the process and stayed in close contact until everything was resolved. I have called the office on several occasions just with questions and have always been met with pleasant, helpful, courteous , knowledgeable, voices, be it Jim Donahue or one of the others on his staff. Even though I'm pretty sure I'll never switch companies because I trust these folks so much, I have checked rates of other companies. Several of them. And time and agin I've been told my coverages and rates cannot be beat. I am very happy with these folks!

I have to take the time to do this review as the superb service received on a consistent basis…read morespeaks for itself and needs to be mentioned. We have had State Farm on 31st Street in LaGrange Park (Auto/Home & now life insurance) with Jim & Janelle for a long time. Janelle is outstanding with her expert knowledge, understanding and calmness. She has put a wonderful team together. I have and will continue recommending them every chance I get. Much appreciated.

Do not get insurance with this people. They don't know what theyare doing. I been asking them to…read moremake me commercial car policy they don't know how for 6 month telling its ready and it was never done. I call them to cancel my policy a month ago they did not cancel it I was paying for 2 policy. I call them to cancel did not want to cancel. I had to call costumer support to get it done. Scammersssss!!!!!!!

When I initially called for insurance, I was greeted with an auto insurance price that seemed too…read moregood to be true...The coverage seemed great and the staff friendly. My first bill came through with no problem at all. My second month was met with a charge of over double what was quoted to me. When I called to get information, Nora told me that my 6 month premium was a completely different number than what was originally quoted over $200 more than what was quoted. I spoke to Kim who assured me that she would get it taken care of. My Third month and the bill was getting bigger and bigger. When I called again I was told that three months ago I had something on my record that was preventing me from getting the rate promised and it was automatically raised. Some customer service, no call, no email, no info at all. In fact, Kim wouldn't return my calls at all anymore unless I called from a different phone number, at which she would ask to call back and never would. I wouldn't recommend this agency to anyone I know, be aware that they have little to no customer service and will do anything to ensure your experience is as painful as possible. STAY AWAY

This company can insure anyone and anything! They work diligently to save me money. I have…read morepersonal, home, auto, motorcycle and business all with them! Kevin is cute, but Marci rocks!

They have been my agents for at least 10 years now. Marci has been great, helpful, friendly. I have…read moremy personal insurance through them, but they have been great for my work too. They have been awesome finding solutions for ever changing needs for my company. I think we would have been screwed if Marci and Kevin hadn't gone to bat for us with the insurance company and found us a new company to work with for our work men's comp. Just what you need in an agent.

Below is an email set to Tom McCarthy…read more Wow, now you ask why we are leaving your agency. I can't do anything but laugh. Why would I continue with your agency when my husband and I have received some of the worse customer service over the years. Last time I called and left a messages; I never received a callback. Therefore, I was determined to move my business to a different agency. After my research we determine that we wanted to continue our policies with Safeco and Selective, but no longer wanted your agency to provide service. I'm pretty sure that losing our business doesn't really matter to you, if it had you would at least called to discuss our decision. We have been with this agency for many years and I have gone back and forth and decided with our homeowner policy coming up for renewal now is the time to leave. Therefore our homeowner policy has been moved to our new agent. In September our auto policy will also move to our new agent. Why is it important to you who will be handling our policies going forward. Our new agent has gone an extra mile helping us transfer our homeowner policy even though they will not receive commission for the auto policy until the renewal. I prefer not to answer your question regarding who is our new agent.

Love working with Shanahan. Always great service and willing to help. I highly recommend working…read morewith this group. We have all of our insurance with them.

Paula Garzon is a very good attendant. She has a lot of patience with me, answered all my…read morequestions, was a good explainer. She was a good help and I really recommend her to anyone who wants to chanhe insurance.

El servicio es excelente, muy amable y cordial, dan buenos precios y me siento muy cómodo con sus…read moreservicios. Valentina me ayudo y muy buena su atencion Mi seguro de auto