Worst customer service, I have ever had, they give higher quotes than other agents they have no…read moreidea about thier business. My insurance was canceled and I received no notification or calls from them

Mr Aurora, as an agent of State Farm and in comparison to the many others I've done business with…read moreis an aloof lone ranger. Quite unlike any agent I've worked with before of any insurance company. Having a policy through his agency is alike, blindly paying a bill for which you haven't any record of creating. I have policies with State Farm through different agents. Mainly due to business dealings at different times and agencies transferring hands from one to the next. My auto and new home policy is backed by an agent that always tries to find a way to make sure I remember her and their agents. This is how business should be conducted. From time to time, it's important your insurance agent make their presence known. Phone calls to remind when a payment is upcoming, calls to see if any additional policies are needed, or to share knowledge that State Farm is now offering new services. This is the behavior of my current SF agent and why I have high regards for them. If it weren't for my old man and his old connections, I wouldn't have kept a policy here for so long. It was through some business connection that my father met Mr Aurora. After creating a policy, we would hardly hear anything except for seeing standard billing from State Farm corporate or the yearly desktop calendar Mr Aurora would send every new year. Very infrequent with calls, if any. I'd have to go scanning Google to find his contact info if we had questions about our policy. Beyond that, nothing. And in the rare cases of calling them, it was a very frank phone call. Kinda like, calling a fast food drive-thru restaurant and placing an order by phone. Truth-be-told his rates on home/condo are decent. But lack of contact and customer servicing on policies is what has sent me elsewhere.

Had a great experience with Ms. Lira and her associate Jessica at State Farm! After a sudden change…read moreof events in my household, I was able to get insured within two days of reaching out to her! Very professional and accommodating!

Jessica Gaspar provided great service definitely recommend her to everyone. She's very sweet, she…read moregave me great service/advice.

Sent my car to bad repair shop. Caused danger to my family. Lied on phone about claims process.read more

I have been so pleased with this office for my renter's and car insurance needs and have found them…read moreto be pretty competitive. They have several staff members in the office but I like to work with Sandy. I have found Sandy to be very knowledgeable about the insurance offerings and efficient with handling my insurance needs. And there hasn't been a time when Sandy hasn't been able to clearly answer my questions about complicated insurance policies and terms. Highly recommend this office.

Very happy so far. I switched insurance a couple of years ago from a company that I could never…read moreget a hold of. I would always get an answering machine and they would take days to call me back. I just got off the phone with Derek who picked up on the second ring (no automated answering device - I hate those things). He knew exactly what I had an issue with and how to take care of it. The whole call took less than a minute. Great customer service!

Very shady. Dragged thier feet on my refund (been almost a month now). They talk of the automated…read moreprocesses they have in place to speed up the customer service end (e-signatures). What good are those processes if they sit on the results of those "automated features"? Case in point: On 9-1-2016, after a couple days of asking for the emailed refund form, I finally recieved the e-signature form and returned it to them (via the same email they sent it to me). According to them, all they had to do was forward that email to a corporate processing site. On 9-21-2016, I called that corporate site for the reason of the hold up (no refund). They informed me that nothing was recieved from Trunnell and my refund hasn't even been started (They were even asking me about the stauts of my next month's payment!). Total B.S., I am going to contact the IL department of insurance to get involved. Avoid this Agency.

Mark Michel, of Elite Insurance Solutions, LLC, has been a wonderful insurance agent. He has always…read morereturned my emails and phone calls promptly, has given us outstanding service, and even suggested a new company for our auto/home insurance which saved us a lot of money.

Best insurance agency ever. From the first meeting, thru my home damage claim, and multiple…read morerequests over the years Ewelina Baczewski was there to help and go over all options and recommendations. Their response time, willingness to help in any situations goes above and beyond expectations. Thank you for everything!!!

The best StateFarm Insurance office in Illinois. Agent J. Rodriguez you are truly missed, keep up…read morethat wonderful customer service. StateFarm is very blessed to have you.

I have been using Kevin Smith State Farm insurance for over 10 years now for my local small…read morebusiness (sole proprietorship). Rose is great about getting me the COIs needed for my photography events which different venues require. There was a short period of time (maybe a month or two) where they were apologetically short staffed and training new people at which point they asked me to give them slightly more advanced notice for COI documents. This was not a big deal I just had to plan ahead a bit more than usual. But I have noticed since then they are extremely fast at getting me documents ASAP and very responsive as they always have been. Would recommend!

after 15 years of life insurance policy, and them collecting money on Autlpay- no issues-…read more Unfortunately once an issue actually came up- they were NOT on top of it- did not return calls when they said they would and had me thinking my brand new car was fully insured when the whole time (6 months) somehow it wasn't, and no one knew why!??? unacceptable for such a name brand insurance company. I will be going elsewhere and you should to, god forbid you think your insured later to find out they never let you know you weren't.

Stringham Insurance has always provided myself and my family with stellar service. Every…read moreinteraction is worth noting, but I most recently wanted to make an online payment for my premium and I could not figure out how. I reached out to Stringham insurance for assistance and I was sent my invoice with all the information I needed. This included hand written, step by step instructions on the scanned document on how to get this done and make my payment online. This was unexpected, but completely in line with the kind of service that we have always gotten from Stringham Insurance. They will go above and beyond to make sure you are taken care of. And this is why they are my insurance company and the insurance company my family can trust to take care of us.

I had had my insurance with the same agent for years, never having a claim…read more When I finally did, it was a nightmare, and my premiums rose dramatically. I contacted Stringham Insurance and experienced a level of professionalism I did not have before. Richard Stringham took the time to review my old policies, evaluate them, point out some gaping deficiencies, and give me better coverage at a much lower premium. The Stringham agency provides excellent services that meets and exceeds my expectations. I had 2 major claims, and in both cases, they were handled professionally and timely. I have recommended Stringham Insurance confidently to my family and friends, and they have all been completely satisfied. You can not put a price tag on service and the confidence you get when you are protected by a Professional!