My husband and I worked with Kaplansky via Arbella Insurance. Specifically we worked with Pam at…read morethe Chelmsford branch for the 2+years we had vehicles registered in MA. She was the pinnacle of professionalism, punctuality and no-nonsense communication. We especially appreciated her advice as we navigated the immigrant's journey of obtaining a US license and registration. She also helped to facilitate a title/ registration transfer from a family owned vehicle, saving us on fees and taxes, which we didn't even know was a thing. Overall, 10/10 to the Arbella-Kaplansky team. The rates are competitive; the service is excellent!!

Terrible customer service! Not helpful and didn't work in my interest to find the best rates!…read more Took days for someone to respond to an email. The agent sounded annoyed when I asked questions. Avoid at all costs.

Outstanding!! This word describes everything about this insurance agency. Paul and Lisa go above…read morefor every customer as if they were family. I have been receiving amazing customer service from them for over 10 years. If you are looking for an insurance agent that always has your back you have definitely chosen the right place.

Have been with Balakin Insurance for over 26 yrs. Haven't ever considered changing. Why fix what…read moreisn't broken!! Always efficient and on top of my needs. Paul, Julie, Anthony & Lisa I can call by your first names as you can me by mine. You have treated me like family. I know my insurance needs are well taken care of as you do everyone who walks in your business. I am not surprised by the many people I know who feel a friendship and complete satisfaction at whomever they get to assist with service. I am looking forward to the continuous excellent service and coverage from Balakin Insurance Agency and the incredible "family" of mine who serves me with respect.Thank you for all the years!

Angie was amazing and a kind person she was so helpful with every step of the way.... She got me…read moreand my dad the best rate.....

I would avoid this location and take the ride to the Lawrence location. Darlene was one of the…read moremost unprofessional people I've dealt with in the customer service industry. I walked into their location excited about a new purchase of a car to leaving angry and upset. I was looking to do insurance for my vehicle along with registration and plates. Darlene would not allow for plates to be done because it was to late in the day, explaining it takes 45 minutes. When I asked about them closing at 5 she told me they stop doing plates at 4. This was a lie after speaking to her manager who explained they stop doing plates at 4:30. I showed up at the location at 4:15! She was not willing to assist me ,even after me explaining if anything it would be 5 mins after 5. Even to the point of her telling me I could take my stuff and go somewhere else I didn't need to be there. SMH .. Long story made short go see Aggie in Lawrence, wonderful customer service and worth the drive. Darlene in Lowell is very negative, two thumbs way down!

First off I want to start by saying that I got a quote by 3 different time and got three different…read more quotes. second thing I was told when registering my vehicle I had to pay cash. I was told it was going to cost 3500$ cash to register my motorcycle. So reason for this review is that they tried to scam me out of 1500$ cash . Worst insurance company ever. Needless to say I went to eastern insurance and got a better quote from same insurance company they wanted to use for me and paid 2100$ on check . Scam artist!!!!

I spoke with Action Auto Insurance Today and they hung up on me. I called back 30 seconds later…read moreand the Agent, Susan, went to lunch. In addition she is giving customers incorrect information about registration and attempting to intimidate customers by suggesting their vehicle can be impounded at any time. I find them unethical, rude, and condescending. Their lack of knowledge of the Mass Reg system is concerning to me and a few of my family members who work for the registry in MA. I called them to double check the info given to me by Susan and it was confirmed that the information she was spouting was completely false. I recommend avoiding this agent at all costs and finding one who might actually know something about the registry in MA.

We have used this insurance agent for the past 17 years..at least. While we have never had issues…read morebefore, we have had nothing but issues this year. Between not providing the correct policy for a new teen driver, charging us for insurance coverage we don't have, multiple phone calls and hours correcting the issues, contacting wrong insurance companies for a hit & run accident when the driver was identified and just making excuses for their poor customer service..we are done! Do yourself a favor and use another agent!

20 years ago I had this agent and they were always so helpful. I moved and changed agents. I didn't…read moreknow how good I had it. Now I'm back and returned to Jay. They helped me through previous issues with my past agent and were so helpful with both my car and house insurance. And I even had the same agent I had 20 years ago!! She remembered me! Nice to be 'home'.

I have been an Allstate customer for 23 years with ZERO Infractions!…read moreNot only are my premiums astronomical but try getting directly through to the office for help is impossible!! Your call is redirected to a call center and messages, important ones are NOT returned!! I recommend looking elsewhere as I will most certainly be doing!

If you like to pay 100% more for auto insurance this is a good place to start. Zero loyalty to the…read morecustomer, all about the $$$$.