This review is for GEICO insurance as a whole, not any particular servicing center or agent. I've had auto claims with GEICO in the past and I felt most of them were handled fairly. However, lately I've had some really bad experiences with GEICO when dealing with my homeowner's insurance policy which is administered through them. I experienced terrible customer service from GEICO representatives when I was trying to shop for a new homeowner's policy through them. GEICO's customer service representatives kept giving me incorrect information and were inconsistent with the things they were telling me. I ended up canceling my homeowner's insurance policy with them and took my business somewhere else. I had to call three different times just to get the policy canceled. Every representative I spoke to kept making mistakes and telling me false information. I even asked for a confirmation letter after the first call to make sure I had proof that the policy was canceled. I called back a week later to verify the policy had been canceled and the representative told me it was canceled. I called back two weeks later and it turns out it wasn't canceled after all. I finally spoke to a supervisor (which was difficult to get to) and she did apologize for the inconvenience and confirmed my policy was canceled after three attempts over a three week period. Something is terribly wrong at their call centers and the problem needs to be fixed. read more

GEICO seems to spend more on advertising than on taking care of its customers. A friend of mine had her vehicle totaled, and more than three weeks later her claim still hasn't been resolved. To make matters worse, her phone calls and emails have gone unanswered. Customer service like that is disappointing. I'd rather pay a little more for my AAA auto insurance than risk being left without transportation when I need help the most. read more

Do NOT I repeat do NOT get Geico. If you're ever in an accident you might as well pay for it yourself you would definitely get faster service. I was involved in a hit and run and I've now been a whole MONTH without my car because every single rep "helping" me with my case is anything but helpful. I've had to make dozens of phone calls because no one would give me any updates. Everyone in their claims/adjuster department is just horrible. read more

THIS REVIEW IS ON GEICO INSURANCE. Not a particular agent! Was "fully insured" on my 2023 Honda Civic Sport, in fact, over the past few years my ex and I had several vehicles insured by GEICO. This past November my car was parked and I arrived to see it damaged. Went through the steps of getting car towed, filing a claim, getting rental etc. Following week "Angel Martinez" calls me to inform me he's been assigned as adjuster for my claim and on his way to check my car. 20 - 30 minutes later calls to say "total loss". I had my doubts but I'm no expert. He then says I must, at my expense, tow my car out of body shop! "Where do you suggest I tow it to?" I asked. His response was that it didn't matter to him. Just get it out. Not having a safe place to put my car, where it won't get towed or accumulate parking tickets, I stated I couldn't. He said something about any storage fees for my car would be at my expense! Then says my claim is being investigated. Obviously not believing the facts! No problem, no other damage to ANY person, vehicle or property. Therefore, no OTHER claims filed!! 2 MONTHS later, after having to pay over $600 for my own rental because although the delay was on THEIR part, he WOULDN'T extend my rental! Keep in mind, I'm still making both my car and insurance payments. I was forced to borrow money to get some sort of transportation to get to and from work, because I CAN'T LOSE MY JOB! Now, after NOT answering nor returning my calls or texts since mid December, he finally calls to say my car is now repairable!!?? WTH? I'm guessing he wasn't content with just ruining my holidays and jeopardizing my livelihood, he now wants to mess with my head! Now I get a "Update on my policy" email; stating that GEICO can no longer insure me due to "malicious intent to defraud"!! WTF?? As if I wanted to go through all this unnecessary BS and expenses! Again, there are NO OTHER CLAIMS involving or related to my claim. No property, vehicle or person. This is their way of trying to cover for their adjuster who lacks proper training and professionalism. (In my opinion.) I must include that it very unfortunate that this guy has been the most difficult and unprofessional person I've ever dealt with. By no means does he reflect the many very helpful, courteous and professional individuals I've dealt with while my years with GEICO. It's time for me to find new insurance, not a problem . Oh by the way, several friends and family members of mine, including my 4 kids and their spouses, are equally upset with this outcome and will also be looking for new insurance. read more

This review is for GEICO insurance as a whole not any particular service center or agent. I have been with Geico for about 10 years. Recently I was sadly a victim of hit and run. My car was parked outside my house. Between the hours of 2 am -6 am my car was hit twice by what looked like a truck trying to parallel park. My door was hit as well as my hood. There was $6000 worth of frame damage. I filed police report and the LB police said there was 2 suspects of hit in runs and this happened to 5 other cars. The police confirmed hit and run. I called Geico and they assured me that I was covered except for the deductible of $500. I was fine with that and they sent to me to a local body works shop in Signal Hill. Then 3 days before pick up, Geico tells me because I was hit twice they would have to file it under 2 claims. This is shady and ridiculous because I submitted police report and it was obvious it was one incident not two. They basically held my car captive with this bogus bullshit. I was given the run around with advisers on the phone, no compassion, no professionalism and downright ridiculously mediocre response I kept records and wasted over 40 hours of my time dealing with Geico. I was charged $1000. Though the body shop did a great job on my car repairs. I was disgusted with Geico and their shady business dealings and will leave them as soon as my insurance is up. BEWARE OF THIS COMPANY. THEY ARE SHADY, DISHONEST and don't want to pay out even if you are not a fault. Disgusting. SHAME YOU GEICO! read more

Horrible insurance company!!! Thieves!!! Ridiculous high payments and always changing!!!

Originally thru gave me a good price. But after getting my first bill they basically tripled what I was supposed to pay. When I called they were rude and made up a bunch of excuses why they tripled the price without letting me know. Because I was locked in a 6 month contract now I have to pay the extra amount. Be careful not to get scammed by them. read more

Signing up went quite smoothly a number of years ago. I have not had any accidents or anything happen until I had to change the tires stolen off of my car. When Geico replaced everything with reconditioned parts and tires I was extremely unhappy. Communication during the process I would rate as poor. I have decided to go to another company that has been around for years and I trust. When I tried to cancel Geico I have spent an hour and 15 minutes holding on the phone to get someone to simply cancel my policy. Do not believe their song and dance about how wonderful the website is. It might be fine until you want to cancel.There are a lot of insurance agencies out there, I would highly recommend that you do your research as Geico's Customer Service leaves a Lot to be desired. read more

Geico is happy to over-charge customers for car insurance, yet when we made a claim to repair our car, they were not timely, very unproductive, and punitive. Luckily we used our own body shop. Yet, they delayed the process every step of the way. Low-balling estimates and trying to screw my repair shop. They didn't inform us of the delays that they were responsible for, and refused to cover our rental car fully, which we had coverage for. In the end, we were stuck with a $200. bill. I contacted Geico car insurance agent Nate Boccasile, who seems to me to be a smooth talking, snake in the grass. He tried to say that they did me a favor by only charging me $200.00. As of now, we are still being stressed out by this. In our time of need, Geico added to our stress. We will be not doing business with this awful company any more. I suggest you run the other way from Nate Boccasile, and Geico insurance. read more

The worst insurance service. If you use geico. Be assured your claim will be denied. After months of frustration. So then. I took them to court and they paid up What a piece of crap insurance. Get ready to fight read more

Is very bad insurance the worst ever I got hit by a car in the freeway and tha was 3 months ago and they haven't called me back for any answer yet. So my car have scratches on the side still I just got AAA read more

My husband was involved in two accidents that were not his fault. Geico was the worst. They never called us to explain the process. We paid our deductible and got our car fix. Nothing happened with the insurance companies that accepted blame by their clients. We kept trying to contact Geico to get advise. Never a reply. They are the worst. We were completing our own. read more

The absolute WORST!!!!! I got hit by a motorcycle who ran a red light, even with a police report and an off duty officer as a witness they wouldn't pay for a rental, they totaled my car and only offered me five thousand dollars for my 2007 Saturn Sky Roadster. They have been hard to reach and even harder to deal with. Oh wait I almost forgot the other driver and I both have Geico this should have been easy well I will be shopping for new insurance at the end of the month and if you have them GET OUT NOW while you can! Newton read more

One would think paying high rates for car insurance that they would at least cover you when the Unthinkable happens. Customer service is trash and because you arren't assigned one specific person to your case, you get the run around and no one likes to take responsibility when the ball is dropped. They will try to refer you to one of their auto body shops which equipped with drunk mechanics daily. Horrible experience. My car windows were smashed during a brake in and a a few damages inside of my car, all should be minor fixes, Geico took 32 days to fix my car and then charged me for my rental after they approved the extra two days they needed to finish repairs. read more