Delivery of top dressing April 30, 2019. Heavy rains for…read morenext 2 weeks...on week 3 noticed a lot of white rocks in the compost. Called for over a week, left many messages with receptionist. Called 3 times a day mostly message machine that I could not ever leave a message. Went to the office and showed the lady the 7 photos of rocks in the yard. She expressed that it is not supposed to be like that. The lady went outside to find owner, he came in a few minutes later. I held my hand to introduce myself and he looked perplexed. I shared the photos of top dressing for my zoysia. He said he just had finished a job and there was no problem with the 4 way mix. What does that have to do with my issue He expressed that I had the wrong topping for the zoysia. It should have been this dressing and pointed to it. I shared that I pay for 4 way mix..that was wrong product for my grass. This was told by 4 people 4 different times I called to make sure I was ordering right product. I said am I supposed to pick up a thousand rocks and he said I can not do anything about it. How would you handle this situation?

Great products. Excellent service. The most gorgeous flagstone i have seen in this area. Four sizes…read moreof river rock in great colors. My go to place for landscaping supplies.

We bought flooring that took over a month to arrive. The store closed for a day after all employees…read morequit or were fired. Replacement management appeared to lie about the average time it took to receive their flooring. Refunds for delivery and unused supplies have not been issued in over a week.

I just purchased a new home and looking for flooring. The lady that helped us was very helpful…read more She was very patient with options that fit my budget, and also gave all the information on the installation and financing process!! Thanks again and I will definitely be back!!

Issues with windows. Going on 2 months with no resolution. Price hikes without communication.read more

Working with the salesman, Craig, has been extremely disappointing. Save yourself the stress and…read moretrouble and work with someone else. He's been disorganized, dishonest, and unprofessional. For one specific part of our home, we are now on our FOURTH door...and have absolutely zero confidence in his ability to get it right, or on time--but I'm sure he's got another excuse or someone to blame it on....

My husband and I bought MSI Calacatta Ultra Quartz from MSI San Antonio, TX and it one of the worst…read morerenovation decisions we have EVER made. Bought in Dec. 2019, installed in 2020 We previously had Caeserstone in our Austin home before and had no problems. Even though we were VERY careful, tried to remove any stains when saw them ( coffee was a culprit) they developed and were impossible to remove. Then we noticed the brown staining around our high end faucet, even though we tried to keep that part clean. We bought a new whole house water softener about six months after getting this quartz installed and my husband, an engineer, kept it maintained regularly. The brown stains got worse and worse until we had the MSI reps out in 2024. Our installer did everything they could to help us, having two MSI representatives from San Antonio over to look at that. One of the men, the "expert". said he had not seen this before but only give us a partial rebate for the counter section that included the sink. We did not want to just replace that one portion because the rest of the countertop ( three other sections) had issues with staining as well. We cleaned just like the Q Premium Natural Quartz directions from MSI said to clean, the Care & Use information. It states " follow these simple care and use guidelines and your Q ™ countertop will provide you with many years of trouble free use." ( NO IT WON"T!!!) They should have replaced the whole set of countertops; we, of course, would have gone through them and then paid the additional cost to get quartzite. We will NEVER again buy quartz, but ESPECIALLY not from MSI! I am writing this so homeowners will know about this defective product. This took me a lot of time to research; apparently, the Q line of MSI is now made in South Carolina but it was made in INDIA when we bought ours ( you will never see that on MSI"s website!) At least at that time, probably now too, if a product is made in India or China, there was a problem with production oversight in those overseas countries and that has to do with having too high level of resin in the quartz. If these countertops had over 90% quartz, which they advertize now, I am sure that we would NOT have had these problems. I have been meaning to write up this bad review so that other BUYERs will know. Caveat emptor, which means Let the buyer beware!" Search Assist MSI Calacatta Ultra was made in India. prizekitchens.com MSI Calacatta Ultra Production Country of Origin * MSI Calacatta Ultra: Made in India. This information confirms that the MSI Calacatta Ultra quartz countertop was produced in India, maintaining consistency with the product's specifications. prizekitchens.com Houzz https://www.houzz.com/discussions/4693903/msi-quartz-quality newhome2021 5 years ago last modified: 5 years ago MSI is the WORSE QUALITY QUARTZ. STAY AWAY FROM THE ASIAN PRODUCT. Slabs come from China, Thailand, Taiwan, India and they are extremely low quality. Only 60% of quartz is in the MSI slabs instead of 90% like they claim and 40% of cheap polymer resins that will create stains, scratches and chips very easily. We had our kitchen countertops installed on July 22, 2020 and on the next day we had watermark stains and rings from glasses, ring from vitamix container all over the countertops and the island. We sent photos to the owner and he is willing to replace all the counters. We are looking for GRANITE LIGHT SLABS and will never buy quartz again. We have never seen such a cheaply made product that will create stains from WATER the next day. (exceprted from that review )

The customer service was amazing. Victoria was patient and attentive. Can't wait to renovate my…read morebathroom using their products.