Today, (5/22/2025 @ 11:50) I had a Dentist Appointment at Bearable Dentistry in Moscow, Idaho…read more While waiting in their South waiting area I observed an older couple attempting to work with the reception staff on a billing issue. The male staff member did not understand HMO, PPO, and Medicare and was unable to explain anything to the couple. The female receptionist was impatient, condescending and rude. There was one other patient in the waiting area besides myself. After approximately ten minutes of enduring the painful mistreatment of the older couple, they were attempting to leave and being respectful by saying thank you and attempting to walk out the door, all while the female receptionsit continued to be a very rude person. Those that know me, know I am not one for letting someone get hurt mentally or physically, bullied, or walked all over. As soon as the door shut from the older couple leaving, (in a conversational but firm tone) I mentioned to the dentist office staff that they were holding an embarrassing conversation with patients that they should have gone to a private area and attempted to properly resolve. Maybe even call the insurance company with them and attempt to get it resolved. But they instead held it for all patients to hear and made people feel uncomfortable and had the older couple leaving feeling humiliated. I then said if they tried to pull that with me, I would end up telling them to "kiss my ass". At that moment, an individual in blue scrubs who I assume was Bryan Schiavoni, firmly tells me not to cuss in his office, or he will kick me out. In a quieter conversational tone and a look of "Ok?", I said, "Kiss my ass?". He then tells me to get out of his office before he calls the police. I stood up, looked him in the eye and said, "that if he thought I was cussing, then stand by, you can all go F*ck yourself, cancel my f*cking appointment". The Bearable Dentistry inability to take constructive criticism and extremely poor treatment of an older couple ensured I am removing my family from their patient care and going back to the Dentist Office I love but had to leave due to an insurance change. I was able to speak with the older couple in the parking lot and they thanked me for standing up for them and told me that they could not understand why they were treated so poorly, and were humiliated by the way they were treated. So if you are in the Latah County area, avoid Bearable Dentistry.

Loved this office, Amber was amazing. I have a major dislike…read moreof dentist and their offices! This office is a cute bear den, sweet as can be. No dental office smell, which was a huge plus in making me feel comfortable and less stressed!

I used to avoid the dentist because of so many bad experiences. I finally gave Dr Werner at Natures…read moreWay a try and it's been the best experience ever! I actually enjoy going there. All the staff are highly skilled, very caring and kind, and do great work. The atmosphere is very nice and relaxing too. I've been going there for years now and can't recommend them enough!

Dr.Werner was amazing! He was so gentle when numbing me and put patient comfort first. He did…read moreincredible work and was so kind when I had questions. He had procedures in place so that the whole time I was in the chair, I wouldn't be experiencing increased discomfort. I think as a dentist, that takes some real extra skill. I would recommend this dentist to any one! Especially families and those with dentist apprehension. The whole process of getting dental work accomplished was made easier by the state of the art equipment that made holding my mouth open for an extended period of time so much easier and more comfortable. His whole team was professional, knowledgeable and got me out of pain quickly. So glad he's my dentist.

The staff is all so friendly and helpful. The dentist was great and the dental assistant was…read morefantastic! I would highly recommend this dental office!

Great dentist. Up front pricing. Staff is professional and kind. 5 stars!read more

Several years ago before I retired. I was afraid of dentists. Bad past experiences with clumsy…read moredentists. Dr Hanson changed my view on what experienced dentists are. He also changed look of my smile. With Heather as my dental hygienist. I could not say no to get the expert dental care they offer. If you want expert dental care. See Dr. Hanson and Heather.

Dr. Hansen and his team are absolutely wonderful. I was comfortable right from the start and with…read morethe amount of work i needed that was hard but they made it alot easier and i had started to feel like I was going to see friends instead of dreading an appointment. They are professional and kind and truly show they care. I can finally smile at my children and i owe it to this office and these people.

Was told that my insurance was going to cover most of an implant crown and my insurance company…read moredenied my claim saying it wasn't covered. They tried to blame a change in my insurance but I checked with the insurance company and there was no change in coverage.

I had a super great experience at Moscow Family Denistry. Everyone was friendly and, ya, really…read morefriendly. Explained the processes, charges and more!! Helpful when it came to me wanting to schedule appts on my noon lunch hour. I'm glad the other 2 offices I tried didn't answer their phone, otherwise, I may have never made it here!!

They don't honor appointment times. I work in healthcare and cannot leave in the middle of my day…read morebut when they've had a cancellation their office decides to shift all appointments up so they can leave early. Out of 7 appointments scheduled over the last year, all 7 have been moved. VERY FRUSTRATING AND UNPROFESSIONAL! The Dr himself was amazing and I loved his bedside manner but the office staff more than make up for it with their attitude.

the Dr was fun and always had a positive attitude. I had a great experience with the nurses and Dr…read morebefore and after my wisdom teeth procedure, and am so grateful for the work they did!

My wife and I are long term clients. We have always had good to excellent service though Brubaker…read more The hygienists are friendly and professional/ We have had crown replacements, bridges, cleanings, filling replacements. We plan on continuing our relationship with this clinic.

I generally get my teeth cleaned here. However, The front desk lady can improve her communication…read moreskills a lot. They made me pay for their scheduling mistakes. And it is costly. My guess is this business is not making money by offering good service, they are resorting to random fees to fill their account. I am looking elsewhere, you might as well.

Unfortunately, I have to seriously downgrade my review of this dental office. I recently moved out…read moreof Pullman, and when I went to see a new dentist I found out what a terrible job this dental office did with my teeth. My sealants, done only a few months ago, are chipping off. Worse, they seem not to have cleaned my teeth before applying the sealants, and now I have cavities under the sealants. A filling done a not that long ago has cavities forming around the edges and will need repair and polishing. I'm facing a lot of work to fix this office's mistakes. It looks nice but they really messed up my teeth. They did give me a 1/3 refund on the bad sealants, but feel they are not at fault or negligent. They say they would wait and see with the cavities and that it might just be discoloration. The refund they gave me will only cover about 1/4 of the cost of the work my current dentist recommends to fix mistakes this office made. Proceed with caution if you go here, and if you've been here in the past have your dental work checked by another dentist.

I've been a patient of Dr. Jack Chiang for over a decade and have the highest regard for his skill…read moreand professionalism, as well as appreciation for his always kind, helpful, and knowledgeable staff. I have had "difficult" teeth since childhood (am now in my 50s) and Dr. Chiang has been the first dentist to carefully track and treat my dental health over time and to fully address my individual needs. I have had procedures ranging from simple cleanings to a dental implant and have always been 100% satisfied. Dr. Chiang is amazing at keeping pain to a bare minimum (usually none at all) and he is always continuing his education on the newest advances. He treats patients with kindness and respect, explains and answers all questions - and see patients as people, and not just as "a set of teeth." I wish to acknowledge also Pullman Family Dentistry's Narissa and Lisa, two amazing women who are always kind, helpful, and very knowledgeable (and all the others have been super as well - I've never met a rude or incompetent staff member at PFD.) Finally, the people at Pullman Family Dentistry are all just lovely people with whom to interact. I do non-profit work in India and Dr. Chiang has always been a big supporter and has even made donations of dental supplies (e.g. toothbrushes, floss, etc.) to help the children who cannot afford such Western "luxuries." He did this without even being asked and without asking for any recognition in return - which is rare. (And, no, his generosity does not affect this positive review of his skill, but just goes to illustrate his general compassion for those in need.) I am so very glad and grateful to find such a wonderful dental practice here in Pullman, and am a fan for life of Pullman Family Dentistry.