Pickard does an awesome job taking care of my boys. Everyone is friendly and helpful and we have…read morealways had a great experience.

As an adult patient my experience with Dr. Pickard and his staff was unpleasant. After 5+ years of…read morebraces through his office and the removal of two teeth based on his reccomendation, Dr. Pickard essentially gave up on my case. Instead of proceeding with a plan and communicating the plan to me, he suggested that I should pay more money for his services (I made the mistake of paying in advance), undergo a surgical operation and other quakery. The frequently turning over of staff technicians means you will usually get a novice trainee who poorly documents changes or incorrectly applies methods. I cant tell you how many times technicians forgot to put on c-chains and I had to remind them. After switching orthodontists, my braces are now off after only one year thanks to a fresh approach. It was originally my dentist who let me know that I should get a second opinion, as she believed that Dr. Pickard was basically doing nothing and that what he was doing was totally ineffective. We observed more changes in one year at my new orthodontist then 5+ years at Pickard! He might be good for your kids but If you are an adult my advice is stay away.

Dental expertise is fine. Quality of customer care has something to be desired…read more.. Cold practices of cancelling at the last minute yet will hold customers to a strict check-in process that could cost you money if not followed. Scheduling conflicts happen, but it doesn't excuse their lack of concern when dealing with early morning cancellations (that have frequently occurred). We may need to explore other options for dentists for better care....

Willamette will not fix your teeth if it costs them money. I had been denied 2 new crowns…read more(repeatedly for 3 years) that were in bad shape (after 35 years in my mouth). They claimed that it would be a COSMETIC FIX only, even though the Perio that they sent me too disagreed...cheap asses! I switched to Delta Dental in 2021, they set out to replace these old crowns after my very first visit...explaining that it is unhealthy to allow those old crowns to remain in my mouth, because bacteria can penetrate the old crowns (ironically, exactly what Willamette's Perio told them and they still denied my multiple requests for new crowns). I am a manager at WSU, so it's not like i have insufficient or crappy coverage. New doctor in 2020, she is a terrible doctor (and very rude). From 2017-2020 I saw a different technician every time at Willamette...none of them with experience (straight out of school) and learning on my mouth, OUCH. Willamette Pullman's front staff is nice, but manager, doctor and technicians all have attitude. Manager is a loud mouth with nothing nice to say. Don't choose them, you will regret it. The company is so cheap and they hire inferior and under experienced staff. Don't forget to read the "google" reviews for this place... another 2 out of 5. PS. I look forward to your response Marnie, although I don't recall hearing from you when I was fighting for new crowns. 11/22/21 UPDATE! thanks for that anemic response Marnie, I just called the number you listed... it's the same number that I've spent hours and hours in the past arguing with, for new crowns. You didn't even give me a supervisor's number or your own contact. Nope, you just pawned me off on the same incompetent system that I tolerated for 3 years. I would down grade your score if i could based on your response. How do you justify your salary, telling me to call the same call center that has failed me for the past 3 years. You and your company really do not understand customer service.

As an adult patient my experience with Dr. Pickard and his staff was unpleasant. After 5+ years of…read morebraces through his office and the removal of two teeth based on his reccomendation, Dr. Pickard essentially gave up on my case. Instead of proceeding with a plan and communicating the plan to me, he suggested that I should pay more money for his services (I made the mistake of paying in advance), undergo a surgical operation and other quakery. The frequently turning over of staff technicians means you will usually get a novice trainee who poorly documents changes or incorrectly applies methods. I cant tell you how many times technicians forgot to put on c-chains and I had to remind them. After switching orthodontists, my braces are now off after only one year thanks to a fresh approach. It was originally my dentist who let me know that I should get a second opinion, as she believed that Dr. Pickard was basically doing nothing and that what he was doing was totally ineffective. We observed more changes in one year at my new orthodontist then 5+ years at Pickard! He might be good for your kids but If you are an adult my advice is stay away.

Pickard Orthodontics - five star! Pickard Orthodontics is…read moreabsolutely amazing. I got my braces with them when I was a kid. Many years later I had my braces removed two days before I started High School. And almost four years after that - being now I see the results are amazing. him and his teams professional skills will stay with your teeth for life if you do it he says and wear your retainer. He did the best work on my teeth anyone has ever done before or probably ever will do. That being said I will never regret a single visit or a single minute at Pickard Orthodontics. I was a very irresponsible kid who did not do as I was told, but him and his team were patient and always figured out what to do to fix my teeth. Doctor Pickard and his team are very professional, kind, and most of all care about the client more than any other orthodontist I know of. Thank you Doctor Pickard and your team for forgiving me wonderful straight teeth. If you're considering using Pickard Orthodontics services - please do because you'll never regret it.

Great people overall. They really practice as close to pain free dentistry as can be done. I…read moream 62 and I have been afraid of dentists my whole life until I went here.

HORRIBLE CUSTOMER SERVICE…read more Daughter was in Pullman for the summer and lives out of state. Permanent lower retainer broke and so she went in for Invisalign bottom retainer she can just wear at night. Was told 2-3 weeks for retainers. At the 2 week plus mark called to follow up and was given the standard "it takes 2-3 weeks" and I had to push the receptionist to follow up with actual due date. I was then told was shipped and coming in next week. Called the following week after they said should be there and told was not even manufactured!! WHAT??!! So spoke to someone else who told me they had manufacturer put it on priority. I asked what that was and are they shipping overnight? Asked her to call them and get more information. Was told would be in next week. Called the following week to see if shipped and was told well it should be here when they said later the week. I had to ask them to follow up to confirm when shipped/shipping. My daughter was moving back soon and will be leaving the area. They are NOT customer serving and don't seem to care. That is the treatment we got. I shouldn't have to ask them to follow up on this very late delivery they told me was shipped when it wasn't. Did finally get the retainers and they fit. Consider going elseware if you expect better customer service.

Kind and compassionate evidence based care!!! We drive 2.5 hours for an airway specialized…read moreorthodontist, Dr. Christensen. We are lucky to have your team in our community! My son is already breathing easier at night after his palate expansion treatment.

dr.christensen and anna are very kind and i like the game room.there is also great service.read more

My family always has a great experience at Jonny Fisher, we've worked with many of the staff…read moremembers over the years who have all been wonderful! Monte really stands out for his patient care, but really everyone does an outstanding job!

Jonny Fisher DDS is an excellent dental office. They're efficient, friendly and do great work!! I…read morehave had my teeth cleaned several times by Monty who puts me at ease and does a great job cleaning my sensitive teeth. I have been a patient there for several years and highly recommend them :)

I absolutely recommend Dr Swenson to anyone needing orthodontic treatment. He is very friendly and…read moreexplained my options thoroughly. He also made sure I was comfortable with the treatment plan selected, even if we had to move to plan B. Thankfully plan B wasn't necessary and I am thrilled with the outcome, but it was reassuring that he had one if needed. The staff is fun, engaging and extremely friendly. Dr Swenson went above and beyond to make sure I am 100% happy with my teeth and I couldn't be more thankful for the amazing care!

Wilkinson Ortho is a fantastic places for braces. The team really cares about you. Dr wilkinson…read moretruly strives for perfection.

Denist's made fun of my retainer wearing being a second go around for me after unstraight teeth…read more nice staff other than the criticizing jeers...

Front desk ladies are so rude for no reason, everyone is just standing around talking and they had…read moreme waiting 40 minutes so I just walked out because who knows how longer they would have me waiting