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    Pullman Family Dentistry

    3.0 (2 reviews)
    Closed 7:30 am - 12:30 pm

    Services - Pullman Family Dentistry

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    14 years ago

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    Mint Condition Dental- Pullman - Mint Condition Dental

    Mint Condition Dental- Pullman

    2.5(6 reviews)
    0.6 mi

    Great people overall. They really practice as close to pain free dentistry as can be done. I…read moream 62 and I have been afraid of dentists my whole life until I went here.

    HORRIBLE CUSTOMER SERVICE…read more Daughter was in Pullman for the summer and lives out of state. Permanent lower retainer broke and so she went in for Invisalign bottom retainer she can just wear at night. Was told 2-3 weeks for retainers. At the 2 week plus mark called to follow up and was given the standard "it takes 2-3 weeks" and I had to push the receptionist to follow up with actual due date. I was then told was shipped and coming in next week. Called the following week after they said should be there and told was not even manufactured!! WHAT??!! So spoke to someone else who told me they had manufacturer put it on priority. I asked what that was and are they shipping overnight? Asked her to call them and get more information. Was told would be in next week. Called the following week to see if shipped and was told well it should be here when they said later the week. I had to ask them to follow up to confirm when shipped/shipping. My daughter was moving back soon and will be leaving the area. They are NOT customer serving and don't seem to care. That is the treatment we got. I shouldn't have to ask them to follow up on this very late delivery they told me was shipped when it wasn't. Did finally get the retainers and they fit. Consider going elseware if you expect better customer service.

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    Mint Condition Dental- Pullman - Mint Condition Dental

    Mint Condition Dental

    Mint Condition Dental- Pullman - Mint Condition Dental

    Mint Condition Dental

    Mint Condition Dental- Pullman - Office

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    Office

    Willamette Dental

    Willamette Dental

    3.0(4 reviews)
    0.5 mi

    Dental expertise is fine. Quality of customer care has something to be desired…read more.. Cold practices of cancelling at the last minute yet will hold customers to a strict check-in process that could cost you money if not followed. Scheduling conflicts happen, but it doesn't excuse their lack of concern when dealing with early morning cancellations (that have frequently occurred). We may need to explore other options for dentists for better care....

    Willamette will not fix your teeth if it costs them money. I had been denied 2 new crowns…read more(repeatedly for 3 years) that were in bad shape (after 35 years in my mouth). They claimed that it would be a COSMETIC FIX only, even though the Perio that they sent me too disagreed...cheap asses! I switched to Delta Dental in 2021, they set out to replace these old crowns after my very first visit...explaining that it is unhealthy to allow those old crowns to remain in my mouth, because bacteria can penetrate the old crowns (ironically, exactly what Willamette's Perio told them and they still denied my multiple requests for new crowns). I am a manager at WSU, so it's not like i have insufficient or crappy coverage. New doctor in 2020, she is a terrible doctor (and very rude). From 2017-2020 I saw a different technician every time at Willamette...none of them with experience (straight out of school) and learning on my mouth, OUCH. Willamette Pullman's front staff is nice, but manager, doctor and technicians all have attitude. Manager is a loud mouth with nothing nice to say. Don't choose them, you will regret it. The company is so cheap and they hire inferior and under experienced staff. Don't forget to read the "google" reviews for this place... another 2 out of 5. PS. I look forward to your response Marnie, although I don't recall hearing from you when I was fighting for new crowns. 11/22/21 UPDATE! thanks for that anemic response Marnie, I just called the number you listed... it's the same number that I've spent hours and hours in the past arguing with, for new crowns. You didn't even give me a supervisor's number or your own contact. Nope, you just pawned me off on the same incompetent system that I tolerated for 3 years. I would down grade your score if i could based on your response. How do you justify your salary, telling me to call the same call center that has failed me for the past 3 years. You and your company really do not understand customer service.

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    Willamette Dental

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    Pullman Family Dentistry - generaldentistry - Updated August 2026

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