I went in for Stem Cells injections to my knees. They told me I could only get it if it was…read morecombined with PRP as the doctor feels it would work better. Ok. No problem. The day of appt they proceeded to spin down my blood, while waiting for that to process the doc and I had a chat (very nice & professional doctor) and I got lidocaine injected into my knees. When the tech came in with my prp blood the doc started to give me the injection I said wait, what about the stem cells, aren't you supposed to mix it in. Mark you the whole time my blood was being prepared by the technician in the lab, the doctor never left my site. Dr. Mackey stated oh, it's in there it was added already. That made me a bit nervous that it was mixed by the technician and not the doctor and the fact that I didn't see the vile the stem cells came in. Well, for the next 3 days my legs from the knees down swole up like a elephant's leg; and I was getting shortness of breath and chest pain for two weeks later. I had to go see my primary care physician about it. As far as I am concerned I paid $7000 for PRP mixed with saline water. I don't believe I got any stem cells with my prp, and if I did the cells weren't viable. Big disappointment because it didn't work and I've been having issues since then. I had it done in Aug and it's now Dec 4 months later and I am in more pain than I was before.

My negative review has to do with 1 big issue I had with their front end of the office when you…read more"check out". I originally went to discuss PRP and found they offered help on hormone replacement. I shared something my doctor had prescribed and was uncomfortable with - so the Doctor prescribed me a cream with a local pharmacy and let me know that the first prescription needed to be picked up and the rest would be mailed to me. I was given a price and paid it directly to the office and was told I needed to give 30 days notice to cancel. I was also making an appointment for PRP so didn't pay too close attention to the price- paid it and went to pick it up in North Palm at Compound pharmacy. I had been using bioidenticals for years- and used a diff compound pharmacy so as I walked into the other one in North palm- I needed to wait 15 minutes till it would be done, so I called my pharmacy to ask the price of the same thing there- and it was 1/2 the price I was charged!! When I shared the dosage that I was prescribed at Novagenix- they had 4 clicks listed and my pharmacist said that he would make it 1 or 2 clicks so it would last me 2-4 times as long for the same price he originally quoted!! The Novagenix office never offered me an actual prescription to take to my own pharmacy! So in essence- I was paying for something that would only last me a month--and could have gotten it at my own pharmacy in a better dosage (I would have gotten 4 months worth for the price I paid). I called my OBGYN and found that I can get this same prescription with my own doc at the pharmacy i was using. Saved me a ton of money. What I don't understand- I would have no problem paying a fee to see the Dr. at Novagenix to get his advice...like I did when i went to my OBGYN (since I cash pay-- less than $100) What also disappointed me -- I asked the pharmacy where I was sent to pick up this prescription-- they said if I walked into their place with a prescription in hand, the price was basically the same price as my own pharmacy !!! How can a doctors office collect SO MUCH MORE money than what a pharmacy charges?? Just be aware of this- if you like paying ridiculous prices for your prescriptions - i understand feeling better could be worth it to you, but not good business practice in my opinion. My pharmacist was very surprised at how this was being handled - paying at the office. He said this could be a "legality" issue. In addition, when I was trying to get an idea of how much my PRP was going to be- I got many different numbers ..nothing conclusive. I got a very high number per area. I was looking at doing 4 different areas (had a car accident)-- and the person who was in charge of that- was trying to get out the door. I went online and found any place I looked up had every PRP area priced online. I decided to change my mind with this place for the PRP based on this and went somewhere else.

They have been my primary physician and provider. They bill based on your wages. The staff is…read morewonderful and saved my life. They diagnosed my diabetes and performed open heart surgery on me. If not for them I would be dead.

Here is my experience with this clinic…read more I called up the main number to make an appointment. This was the one that I could get in when I needed it. They have multiple locations throughout Palm Beach. I explained on the phone I do not have insurance and asked for a price. They are very vague. They tell you it's a sliding scale but are very tight lipped about what that means. The lady on the phone told me that everybody falls into tiers and she told me based upon what I told her about where I would fall but didn't tell me a price. I should've been suspicious at this point but I figured that this is the clinic that's used to dealing with people that do not have insurance so they work with you on the pricing. To get to the Jupiter location I had to take the turnpike. I spent money on tolls and gas to get there. Again, this is the one that was available about the time I needed prescription refills. I arrive at the office. When the receptionist was checking me in she still couldn't give me a price on what they would charge me. She starts telling me that I don't fit into the tiers which is not what I was told on the phone. She said that I would have to pay the maximum price. I asked her what that was and she still couldn't give me an answer. She said I had to be treated first. So I said that I need a number because I can't even afford health insurance so I don't want to get involved with something that ends up being a bill that I can't afford. She walks away to see if she could get me more information and then comes back showing me a paper that it would be over $200 just to meet with the doctor and that's before they did any type of bloodwork, treatment or anything else the doctor recommended. I just wanted to see someone for refills. I told her that that was absolutely ludicrous because this is supposed to be cheaper than going to a family doctor's office and if you walk into a family doctor's practice they're going to be cheaper than what these people are charging. I also said that I don't understand why what she was telling me was different than what they told me on the phone. My income is not significant which is why I would be coming to a place like this. I ended up leaving. This was a complete waste of time. How can they be so vague about the pricing? They are seeing people who do not have insurance in addition to people who do. I can't be the first person to walk in and have this conversation with them. If they make people pay according to what financial tier they fall into there should be standard pricing unless they make it up as they go. I would not recommend this place unless you are on Medicaid.

Great Doctor! Actually takes the time to get to know you, and cares about you. Wish would have…read morefound him sooner! Great staff as well!!

I was established patient of Dr. Ahner' for many years. On Mother's Day 2026, I was injured in a…read moremassage. I knew I needed a chest MRI done. I called Dr. Ahner's office to ask him to write an order. The nurse who answered the phone outright refused to issue the order because I hadn't been seen in more than a year. (I had been dealing with a series of family emergencies and the year obviously got away from me.) I told the nurse that I would be happy to come in, if that is what I must do to have an order written. Then, to my utter horror, the nurse said I couldn't come in because there were no available appointments until next year. What kind of doctor and office refuses to provide essential care for an established patient who is undergoing an urgent issue? This is an outrage. Needless to say, I won't be back.

Happily we were able to rectify the misunderstanding. I'm glad It worked out. Thank you Jennifer…read moreand of course Drs.

Very shady office practices. In the middle of a pandemic they send me a bill telling me I owe them…read moremoney not covered by my insurance since 2018. That's right a year and five months ago. Too many other choices better to find an office that does a better job of caring for their patients and isn't on interested in the $$$$

Dr. Carpino is an awesome doctor. I've been a patient for just over 2 years when I went to him for…read moreand infection which turned out to be septic. He diagnosed it quickly, lanced it on the spot and for 15 days he met me in the office with massive shots, clean and repacking and probably saved my life, while keeping me out of the hospital. That made me a believer in him, because he met my husband and I on weekends when they were closed too! He was wonderful, and balanced, measured when we had Covid too. No judgments, just a willingness to support us with accurate information so that we could make informed decisions about our own health. A year ago I ended up in the heart with an undiagnosed heart problem. He referred me to both heart and lung experts, Dr GoJarity, Cardiology, never gave up until an answer was forthcoming. Dr Carpino promised a year ago he'd get an answer and he did!! We have also found Andy and Suzanne and others at 24 Hr to be amazing, very supportive and helpful. HIGHLY RECOMMEND this great place for medical hope!! RitaB

Quick note. I'm a professional athlete and am pretty familiar with a lot of injuries. I've also…read morerevived medical treatment for these issues at other locations across the country. I was visiting Florida for a month and was seeking physical maintenance for the duration of my stay. I was not seeking treatment for an acute injury so perhaps that's why my care was not taken seriously. Extremely unimpressed. So the staff were all very warm and friendly. But the care was mediocre. The primary doctor tried to tell me that I could have hip bursitis after I had described pain symptoms that had nothing to do with bursitis (the pain was located in my hip and was in fact related to my psoas). I had previously been diagnosed with mild scoliosis. The primary kept telling me that it didn't look like I had scoliosis (until the x-rays proved out that I have the mild scoliosis as I told him I had already been diagnosed with). The chiropractor was very nice. However, I had to explain to him why I needed a modicum of muscle work done before an adjustment (I've been to many chiros - minor muscle work before an adjustment is standard procedure). I had initially come in because I heard that they were an integrative practice that incorporates PT.l and chiropractic. I was promised at home physical therapy because my condition is not severe and being a professional athlete, I would be able to accomplish the work on my own. After several visits of mediocre adjustments and 3 weeks of being promised that my PT regimen was "being prepared" (and me following up) I never received it. I'm still waiting. I cancelled my remaining appointments and I won't be returning.