Always a great process working with John and his staff. Very professional and knowledgeable. We…read morerecommend John very highly

I needed to have my taxes done. Made an appt for a 15 min consult and the person I was assigned to…read moredidn't know about the appt. I asked for a consultant in Grants Pass, they assigned me to Medford. They transferred me to Grants Pass, which is apparently closed during my lunch hour. I sat on hold for 12 minutes, hung up and called back. Someone in Medford gave me this number 541-244-2650. Called it. Wrong number. Bottom line: since we share a lunch hour it will be impossible for me to drop off my tax paperwork in Grants Pass. Wow. Would have been nice if the person who set up my 15 min consult would have told me that. 2 weeks and 45 min of my lunch hour I have no appt to have taxes done. You suck.

I truly enjoyed working with Monique for my auto and life insurance. She listened to my needs and…read morerecommended the best policies for my budget. Thanks, Monique!

I was highly impressed with the professionalism of this office. They helped me out immensely and…read moreeased my mind when it came to helping me with my grandfathers estate taxes. Kristy Dinsdale helped me get everything set up with ease, she is a delight! I would highly recommend them to anyone.

Zach Schorr Tax Associate "is our go to guy" for the last 3 tax years! The team that John Warekois…read morehas built to serve our community are knowledgeable and competent....I trust this office so much that I have referred personal friends, family and even a church. See you next year!!! Thank you.

Only keeps 5 star reviews on Google…read more I've been with this office for YEARS for multiple services, after the last year of issues i'll be changing. During a system change, the old system brought over old account info.. when they went to process and automatic payment it tried to take from my old account, of course it bounced back and said the account was closed. I got a insane termination text message, (no phone call to enquire either) threatening to drop me if I didn't pay, I called in confusion and after 45mins of Gabby trying to figure out what happened she called back and told me that during the system change it brought over an old account on file, when I called back to pay she claimed it was due to "insufficient funds" and when I questioned that- she got irritated and got her manager on the phone. I have a detailed voicemail from Gabby explaining what happened and that it wasn't due to any type of insufficient funds. After trying to explain to both workers what I was told from her last time I called, I gave up and just said let's pay this and get it over with, since that's why I called. They then tried to charge me a $25 fee from the bank account being closed and sending the money back- how is that my fault? I tried to question why I had to pay for that, since it was an issue with their system but they refused to listen. I ultimately to get off the phone paid the $45 and will be finding a new company. Talk about frustrating! Do not suggest this place. Update: canceled my policy with this business.

Our realtors, Dyan and Deanna, referred me to Trey and Country Financial. My wife had a minor…read moreaccident, not her fault, and Trey and his associates guided us through. They have always been there for us the past year. We have our home, two motorcycles, one pickup and one crossover insured with Country Financial. I have recommended this agency to other people.

Brent has been my family's guy for ever and a year. Whatever and whenever he and his staff have…read morebeen there for us. When I call his office I'm always greeted quickly and friendly, usually they answer the phone using my first name. Wherever life sends me they will always be "my guy" As always, thank you Brent

Horrible customer service. Whoever the woman is answering the phone is in the wrong…read morebusiness...professionalism and common courtesy are NOT on her resume. My rates went up twice (from $50 to $83 in two months with a perfect driving record) without any notice and I called irritated and she was beyond rude and didn't care weather I canceled my policy or not. I did end up canceling and saved almost $20/month. I'm busy and probably would have stayed out not wanting to deal with a new company/policy had it not been for her carelessness. There are a million different places to get insurance...including online. DO NOT take your business here!

Professional. Friendly. Knowledgable. Helpful. Daniella…read morehelped us set up a new account answered our questions.

I wish I would have got the Tellers name. She was very…read morehelpful went above and beyond, helped my Son get his Routing Number and Acct Number for Direct Deposit. He has never had checks so she printed him out some. Very pleasant and very helpful.

My employer has used paper trail for years and never had an issue. We decided to go with a…read moredifferent book keeper and coincidentally paper trail did not take any taxes out of the employees paychecks this pay period, when our supervisor called to inquire why, the person she spoke to said it was a slip and no one makes enough money for it to really matter at our business. Basically called everyone peasants!! When asked how to fix this the representative said "we will just take 2x the taxes out of the next paycheck for everyone... um excuse me NO that's NOT how that works!! The representative did nothing to help and was super rude and condescending. So my supervisor had to tell everyone to set money aside for taxes that will be taken out 2 weeks from now because paper trail couldn't do their job. How stupid is that?! Never had any issues until now with paper trail and to me this one is unacceptable when you are doing payroll taxes are a huge part. That's like having steak and potatoes with no potatoes. Whoever manages this business should be ashamed at the service that was not given today!!!

Great customer service, fast and professional. Payroll can be directly deposited in employee…read moreaccounts. It's sad how rare that is.

My family and I moved to the area and needed to navigate all the details of finding new medical and…read moredental insurance policies. Both the staff and Larry Boeck were extremely helpful and informative. He walked us through the nuances of our different options and suggested options that met our usage needs. I would definitely recommend their services.