I was highly impressed with the professionalism of this office. They helped me out immensely and…read moreeased my mind when it came to helping me with my grandfathers estate taxes. Kristy Dinsdale helped me get everything set up with ease, she is a delight! I would highly recommend them to anyone.

Zach Schorr Tax Associate "is our go to guy" for the last 3 tax years! The team that John Warekois…read morehas built to serve our community are knowledgeable and competent....I trust this office so much that I have referred personal friends, family and even a church. See you next year!!! Thank you.

Really great and easy process! I looked up a quote online and then got a call from an agent that…read morehelped me set up my policy and auto pay. Overall would recommend!

Nicole was very nice and helpful when I met her in person and worked with me on getting some…read moreinsurance. However, within a month I received a cancellation notice from State Farm directly and have not been able to get her to respond to several calls and more than half a dozen emails to explain the cancellation. I do not understand this lack or professionalism or, at the very least, poor customer service.

Tax lady can't do taxes. She's too busy. Like many of the…read moreservices in Jacksonville, the work schedule is limited and the customer base is solid so they don't need any business. Go somewhere else where they welcome you!

I was/wouldve been a new client. I had an appointment at 3pm. I showed up at 2:56 and before i…read morecould even open the glass door i see her waving at me in what seems to be telling me to leave! So, still standing outside in the snow, i put my hands up like, you want me to leave?? And pointed outside...after a couple really long uncomfortable minutes she finally actually opens the door and says "you need to wait outside my client is still here." Still extremely confused im just looking at her, dumbfounded. She then says, very abrasively, "well did you drive?? Go wait in your car! My client is still here!" So naturally, I left. I dont care how good at your job you are, DONT BE RUDE TO PEOPLE! And maybe learn some manners. I am absolutely appalled and will NEVER recommend this person to anyone else.

Walked in for a quote and was told they could not beat my current rate before I told them what it…read morewas. I replied no need to give you my info if you can't beat my rate. As I was walking out somebody called me a sick. Never ever use these terrible business people

You are great. Thank you. I was paying 246 per month with progressive and now you guys got me down…read moreto 108 per month. I cant thank you enough for that monthly savings. I didn't think it was possible but you guys did it for me. Awesome. everyone should go here!

I could not speak higher of this office and their agent Heather Alvey. In August 2022, when we…read morebought our house, it was the middle of fire season and no one was willing to insure us. Our Travelers agent suggested we postpone the purchase! After looking for over a year and living in a fifth wheel trailer, there was absolutely no way! I put out some online feelers and got a call from Heather at State Farm. They not only insured us but did so at a rate significantly less than the competition, had they even been willing to insure us. I eventually migrated my cars and umbrella policy to this company, also. Fast forward to 2026 and someone maliciously broke the windshield in my exotic car while in the Costco parking lot. There were only two companies who were willing to take on the job and Safelite was so ridiculously low I knew they had no clue. I contacted Heather with a quote from Novus and she filed a claim on my behalf. Novus contacted me and let me know they were in negotiations with the insurance company. A week later I received a call from Novus that they were at an impasse over the targets to calibrate the windshield. I immediately emailed Heather and within 15 minutes I got a return email telling me it was approved! I called Novus and told them to check in a couple of hours to make sure they could see it. A few hours later I received a call from Novus telling me that they had received a call for State Farm and all was a go. Katie at Novus told me this "never" happens and was very appreciative of whatever I did, which was basically nothing! This agency has more than earned my business and I have referred friends and neighbors to them for fire insurance and they, too, have been very happy. Should you have insurance needs, give them a call!

Bill Thorp and Wendy Schwartz came to my home to do a home inspection as requested by me. They…read morewere courteous and forthright about possibly being in a fire zone. They gave me information that might inpact coverage. Wendy was friendly and thorough and very easy to speak with. In the end I got homeowners, vehicle and umbrella insurance. I recommend consulting with this office if looking if looking for insurance.

Other than my recent 18 1/2% increase on home owners policy, and 24 1/2% increase on auto policy…read morewithout any claims or tickets, I've had car insurance for the last 45 years. I'm used to 5-6% increases and a friendly relationship with my agent. The friendliness is gone, and now it's just money, and no matter the amount, it is never enough. I forgot to include this. "Like a Good Neighbor", State Farm is where?? In my case Michigan, while I live in Ashland, Oregon. First home owners claim (2023) going back to 1990, many companies. I got zero help from anyone except the receptionist at Russ Wimmer's office. The adjustor in Michigan answered the phone sometimes, and sometimes even returned my calls. I was lost, lost and lost. I put my faith and trust in Joanna Rufo of Swept Away and wound up paying over $11,000.00 while my deductible was $5,450.00? Didn't get a penny back in small claims court and didn't get much of an explanation from Russ Wimmer. Why am I still with State Farm?

This office is absolutely amazing! All of their staff are incredibly helpful and fully supportive!…read moreCatherine Kuntz helped me figure out some details of my policy, she was so kind, she listened to me spew my chaos situation, and was more then willing to help. In the end, she gave me additional details and made me feel heard. She was very sympathetic to my situation. I would recommend this office 100% and if you need anything, you can reach out to Catherine Kuntz at Russ Wimmers office off of Barnett Rd!

We have worked with Jodie and Ginny for several years and have been so impressed with their…read moreadvocacy as our coverage needs have changed and expanded. This is a team of true professionals who are incredibly warm, caring, and dedicated to providing client-centered solutions for insurance needs across the board. Highly recommend them and grateful to have relationships with a team whom we deeply trust.

Jodie at Jacksonville insurance has been absolutely amazing! I just moved here from Texas, so…read moreneedless to say I had a lot to get insured. I always hate the hassle of setting up new insurance policies, but Jodie handled everything for me. It was quick, easy, and she was so sweet! I'll definitely use them for any future vehicles/homes I need insurance for! -Sarah

Received a call back from an agent shortly after I wrote my first review, which I think was just…read morecoincidence. Linda has helped me get great insurance from progressive, which I'm not convinced is the greatest company but having a direct agent to work with should be a good thing in case of any issues with claims. She got me great rates for commercial auto with general liability. Lowered my rates that I was paying to AAA by $100 a month.

I recently had an insurance policy review by Kirsten, Telia and Tom ... they saved me tons of money…read morewhile also making sure that I had the best coverage possible. They were warm, friendly, caring and patient! I'm a fan!