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Summit Fire Protection

5.0 (3 reviews)
Closed 7:45 am - 5:00 pm

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ADT Security Services

ADT Security Services

1.7
(6 reviews)

They tried to sell me the service on the spot using pressure sales techniques. Even after my…read morehusband called them to tell them we were not interested in using their service because of how i was treated by the person who came to our house, they have tried to call us twice to ask about it!!! We will NEVER use ADT and do NOT recommend that anyone else use them either!!!!

Fraudulent practices are encouraged via the ADT GAME! Firstly, the itemized list of equipment…read moreoutlined on our contract was INCORRECT! I have notes from my initial quote/sales call with Kenneth Leibold, FL outlining the final equipment / new service bundle will include the following devices with a 5 year contract and monthly payment of $77.00: * 3 Contact Sensors * 1 Motion Sensor * 2 Exterior Cams * 1 Google Nest Video Doorbell * 1 Quickset automated deadbolt lock in Nickel * Smoke / Carbon Monoxide Detectors * ADT 7" Touchscreen Thankfully, I wasn't able to sign that contract as my name was documented incorrectly. Upon installation (less than two days later), I explained to the technician, Chris Hutzell, the many discrepancies in the equipment selection along with the incorrect name listed on my account... In order to remedy this quickly and simply, Chris guaranteed ALL errors would be corrected within 48 hours and he would return with the proper equipment/provide assistance in making necessary account ownership/primary contact changes at that time. He was able to install video doorbell (defective), motion detector, three contact sensors on doors and touchscreen during installation on 1/20/2022. I've attempted to make direct contact with Mr. Hutzell via text to inquire about the status of this merry-go-round without any response or update. It's now Friday, January 28th and I'm still without the equipment I was promised not to mention paying for services/equipment I do not have (including the DEFECTIVE and INCORRECT video doorbell ((ADT device installed rather than Google Nest sold to me by Kenneth Leibold on Tuesday 01/18/22)). I've now spent hours on hold or being transferred between l different departments attempting to fix this, however I've been promised time and again that this WILL BE CORRECTED yet I've seen ZERO results. I was also informed on MONDAY by Account Support that my case was being escalated to the local ADT branch manager and someone would be in touch within 72 hours -- 9 MONTHS LATER AND I AM STILL WITHOUT HALF OF THE EQUIPMENT, CHRIS HUTZELL IS A LIAR. STEER CLEAR OF ADT IN OMAHA.

Summit Fire Protection - fireprotection - Updated July 2026

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