I wanted a black short sleeve Harley-Davidson t-shirt from a state where my son worked for a short…read moretime. Hannah from Black Jack H-D went above and beyond and sent me a few different choices of their t-shirts with very cool prints on the back to pick from. I just want to say thank you to Hannah for making this Californian a fast and friendly customer service experience.

I would give a -5 star if I could. In my opinion, their service department is absolutely HORRIBLE…read moreand so is a few of their attitudes. I ordered a seat and didn't like it so I tried to return the seat just for them to tell me there would be almost $100 restocking fee (after waiting almost a month for them to give me any information about what was happening with the seat) and I can only take it out in trade with a service that I did not want. Against my better judgement I went ahead and let them do the 20,000 mile service, then they added in something about the shifter needing fixed which was another $600 plus so at this point I have around $1200 all in. As soon as I got my bike back I noticed there was an oil spot wherever I parked it so I started putting cardboard under it in my shop to show them how bad it was leaking. They tried to tell me it was because it was a 2006 although it only had 18,000 miles at the time and never leaked a day in its life. They took it back in a few times to fix the leak each time they made it worse. Finally they gave up and told me they could not fix it and I would just have to live with a damaged bike that they caused and a I cannot ride because it leaks so bad. It slings oil on the back tire and up on my tour pack which is very unsafe. They tried to offer me less than half my money back and wanted me to sign paperwork accepting that. Of course I didn't take the money or sign the paperwork. I asked the manager if this was your bike would you accept this and he said no so I said, why would you expect me to. He said someone higher up would give me a call and I have yet to get that call. In my opinion, stay far far away from the service department because they can't even fix a little oil leak that they created. ABSOLUTELY PATHETIC!!

Great effort to answer my questions..Very very happy for great employees but overall they have had…read moremy scooter for over a week and can't give me an estimate on what it will cost to fix it.. And haven't gotten any better answers than I already knew.and paid them 100.00 this is crazy I don't recommend going here...

yeah I had a swingarm done for a 1000 gsxr 02 ,it was easy to install right out the box, thinking…read moreabout having another one done, yeah Thomson is my Guy's

Rude. Never want to help. We don't do that. Evian's street is even worse. They are only willing to…read morehelp you if your no black. After 3time of the same bad service no one should shop here.

Ok about 4pm today i parked in front of the store in the Handicap parking spot a white gentleman…read moreapproached me when i intered the store and stated that i wasnt Handicap because i was walking i told him all he had to do was as if it was his business to look at my License Plate Tag it shows that im a Disabled Veteran Marine Corps after this incident its making me rethink alot of things about the very people whom i put my life on the line for WoW Racism is very much alive ....