I called Brad for my 1994 Ford, he stayed on the phone with me and listened to what I already…read morechanged on this truck and gave me a couple of options to try next. I have never met this mechanic, but he took the time to help a stranger and asked for nothing, that is rare these days.

Brad's shop was friendly on the phone and let me drop in immediately to get my popped tire fixed. I…read morewas in and out in under 30 min. Veey nice, friendly, local place! Will use again.

This place was incredible. I was passing through and I pulled in right when the guys were walking…read moreout to go home for the day. Well they took exceptionally great care of me. Eventhough, they were closed, they did not turn me away. All of the guys worked together and had me ready to go in no time. Excellent Customer Service and Great Teamwork!

I had a small battery issue with my car and this mechanic managed to turn it into a bigger issue…read moreand not refund me for the damage they did. Do not give these people your money. They will charge you for coming out and doing more damage to your car. They don't know how to fix anything and will not give you a refund after ruining your car. They break things They don't know how to fix. Highly suggest finding a different mechanic than throwing away money at this one.

Would not recommend. I purchased a starter and had this company come out to replace. They claim…read morethat they recommended at my appointment a diagnostic to my partner which was not true. They only offered a diagnostic after they replaced the starter and stated it was the battery. When they finished the replacement they told us to replace the battery, which we did, but the car continued to not turn over after multiple attempts. My partner took the car to another mechanic in town to see what else could be wrong. Mechanic in town stated that whoever put the starter in put it in incorrectly, they cross threaded the starter, and now the part is no longer useful. When I reached out to the company for a refund regarding the service they kept stating they offered a diagnostic, which again was not true, and they blamed the part and not the individual preforming the service. They basically only offered to charge me more for coming out again to check their own work, only offering to waive appointment fee. Again I would not recommend this company

I was mislead by the counter guy that they would assist me with a issue but they did not. I needed…read moreto get my transmission fluid and filter replaced for my warranty, it was a mistake on my part I did not catch the due mileage in time and went over a bit. I do get my oil changed every 3000 miles when warranty requires 5000 because I do take care of my truck, too expensive not too. Well they said they would "misread" my mileage so it would keep my warranty valid. I dropped by on Monday to make sure my truck would be services on Friday as it was when they could schedule me in, they did not tell me they would accommodate my request then or at our first conversation either. Picked it up on Friday and the counter guy said he could not change the milage because it was wrong to do so. But lying to me that he would is quite acceptable in his mind apparently. The owner came over and started telling me about its a battle repeatedly until I told him we are not in a battle we have a disagreement that's all. He raised his voice and kept telling in about its a battle in business and I don't understand and kept ranting on and on. I told him it was ultimately my fault because I missed the milage but I would have gone somewhere else that would done my request. If I wasn't able to find another company I would have just done it myself because it would be out of warranty anyway and save myself $660 which was my bill, pretty excessive actually.

We brought in our 2006 Volvo S60 because it was making a metal on metal noise. We had previously…read moretaken it to Brown Motor Works in Columbia and they couldn't figure it out. They just said it was getting older and just makes noise. Newman's figured out what the noise was and fixed it. We also had them put on new Shocks, Struts and new headlight assemblies. Our car runs like its on rails again. Very professional and friendly. Didn't try to up sell me anything like most mechanics will do. When you've traveled in the military, it's hard to find a trustworthy local mechanic...problem solved. I will definitely be back!

Fantastic service, very fair price. I was very impressed with their honesty and flexibility in…read moregetting the repair I needed completed. Recommended highly.

They did my plugs and pcv valve replacement on my Jeep Wrangler…read more Dropped it off that morning and had it back in the early afternoon.Very happy!

Dean's Service Center has been working on my vehicles for over 15 years since i moved to…read moreHartsville. They have never failed to diagnose a problem, and fix it the first time. They are capable, and friendly. I highly recommend them for any job they are willing to undertake. From older to new cars, domestic or imports, I would call them first. I even topped by one time when I noticed my motorcycle tire was low on air, and they were happy to help me.

Exceptional service department. Nikki & Mary Beth took great care of my vehicle.read more

This is really a great dealership with great people. Understanding, pleasant to work with and…read moreunderstanding what you want in a car. It is my pleasure to certainly recommend this dealership without any reservations

I absolutely cannot say enough good things about Ward's. They are as honest and reliable as you can…read moreever find. They always call me before they do the work to tell me exactly what they want to do and why, what it will cost, and how long it will take. They are usually right on the dot and sometimes they come in lower or fix it faster than they expect. One time, just as my daughter was going out of town, the alternator on our van went out. Wards immediately fit her in and fixed the alternator so she wouldn't miss her trip.

Visiting from NYC and unfortunately on my way to SC, my a/c went out on me (one of the hottest days…read morein Virginia while sitting in traffic with my dog in tow). So needless to say not only was it going to be a long rest of the ride, but I was going to have an expected repair. My grandfather raved about Wards because he has had work on done on his car and took me there the next day after my arrival and from the pleasant hospitality from Danielle down to the excellent quality of repair, I was not disappointed. I took my car on a Thursday morning and they let me know they were closed Friday but the car would be ready Monday. And Wards fulfilled that guarantee. I never want anyone to go thru having there a/c conk out on them during the hot summer months but if you do and are in the Hartsville/Darlington/Florence area, please take your car to Wards!!!! Great job guys.....and my a/c is ICE COLD!!!!

I had a terrible experience at this shop. I went to Chris for a labor only brake job for rear…read morebrakes & rotors (I bought my own parts prior). I was quoted 158 for this job the day prior over the phone and I confirmed at the start of the appointment if that would be the price. My brakes were in poor shape, missing a brake pad on one side and the mechanics spent an extra 15-20 mins working on my cylinder. At the end of the job, Chris informed me that they got air on the line and would have to bleed the brakes. (I've always had my brakes bled at the end of any brake job so this is standard for me to have done whenever I get my breaks done. They told me this would be an extra 120 dollars at the end of the job. My father is a mechanic and said that price was a little high just to bleed the brakes and was very familiar with the procedure. He told me "go call your dad and ask him to send you more money." When I asked if they could take 20 bucks off and knock the price down to 100 from 120 he asked me to tell him how old I was which I thought was rude and uncalled for. I told him I was 30 and he proceeded to say "wow you look 18" and said "one day you're going to have to learn that everything in life isn't free sweetheart." When I went to his office to pay he also said I'm going to have to buy him lunch because they spent extra time working on my car than they planned. Disgusting behavior. I would not recommend this shop to any woman (or really anyone) unless you want to be taken advantage of and upsold. They ended up bleeding one brake so my car would be somewhat drivable. My interior dashboard was also scratched up when I got my car back from them.

Great service quality and value. Found our new mechanic in Charlotte, which is always one of the…read moremost important things!