I got ABSOLUTELY stunned TODAY at Salvation Army. i have BEEN DONATING to Goodwill heavily each…read moreand every year for over 40 years and a great portion of my things were NEW (still tagged) or very gently used since my parents taught me to take care of all my things. This year after having dug deep into how they use their monies and how they handle putting donations on the shelves!!!! I decided they would NEVER ever get one more item from me so today i boxed up 4-5 large boxes along with with some loose pillows and things and drove to the Salvation Army Thrift store in Strongsville. I had visited this site 4-5 weeks ago to see how THEY operate, the kinds of things they have on their shelves and how knowledgeable and helpful employees were. Much to my chagrin today, i walked in the rear entry door with my first box where no one greeted me nor were there more than 1-2 folks within earshot for me to call out to. The ENTIRE back room where their donated goods was overloaded and in a SHAMELESS shambles. I saw no one with any sense of urgency. I continued with the rest of my boxes and items placing them where i thought they would fit, not FALL OVER and left in a huff. There were 'prepared receipts' on clipboards for anyone to fill in what they want for IRS donations. Big Brother is apparently not watching. The retail store is scantily stocked when they could be loading up their shelves and making real some money but no, disinterested folks are lolling around talking to each other about last evenings tv show. Apparently, nobody has any needs in the poorer sections of Cleveland Ohio since nobody HERE had any interest in their jobs nor helping the less fortunate. I could run rings around the folks in this store, organize it, load up the retail store and help others. I worked for an international non profit for almost 20 years so i know how it gets done. I will never return to this store or any other Salvation Army (bellringers included) nor Goodwill. I will seek out a more needy organization who uses, appreciates and cares about donations.

Customer service to all customers. We're checking out at…read more14:03 today. Cashier was so kind to the black woman in front of us example: take your time, make sure you out everything in your purse etc. when it can to us (2 elderly white women) no personality, I don't know the price, 2 prices on same item, snappy remark to our question if how long it will take. Then when my friend said just forget it, I'll get my other stuff, she threw the wreath like it was a piece of shit. Where is the pride in your job, don't want to work, quit. They don't need people with lack of customer service skills.

Found table we were looking for at great price. Also found terrific couch for my office. And to…read moretop it off got a set if books we wanted at an auction that nite. Oh yes,they took our table on consignment. Overall a great experience.

This business needs to offer more than 2 5 hour windows to pick up items when the are open many…read moredays for 8 hours. Very inconsistent.

Typical Goodwill. Staff has always been nice and friendly…read more Some of their stuff you can buy new for less than they are charging. I've seen items donated from Walmart clearance with that price tag and Goodwill is more, especially at this location. This store has been clean and well organized verses the Middleburg one.

Clean and organized store. There was a huge selection of clothing for everyone in the family and a…read moredecent sized home goods section. I did not see a lot of furniture and there was no jewelry case for smaller, higher-end items. I walked out with a bag full of kids clothes and some coffee mugs. When I checked out, the cashier was very friendly and even mentioned that they have a return policy at this store for a Goodwill gift card. I always seem to find myself at Goodwill locations around the country when I travel and this was the first time I've ever heard of a return policy, so that seems like a bonus for those who frequent this store!

Very tiny shop, but they do have a lot. They donate proceeds…read morego to the animal rescue.

Your local little thrift store but with the added perk that proceeds go to our furry friends!…read moreSituated in the heart of Parma Heights, super easy to find, get to with abundant parking. From my understanding it's family owned and run which I think adds to how much care they put into their items. My mom has a hard time walking and even in this little place they have small carts which is helpful with her to hold onto and to hold all the stuff you're gonna buy. Beyond reasonably priced and a wide array of items to choose from. Household, men's, womens & children's clothing. Be sure to go in the back to their sale racks, so cheap and chic!

If you're obsessed with mid-century design, Main Street Modern is that rare gem you keep coming…read moreback to. I literally have a "MSM wish list" on my phone because their finds are that good--thoughtful curation, iconic pieces alongside sleeper hits, and everything photographed so cleanly you can picture it in your space instantly. This is a great store! - Kashew team

Love this place! Got a beautiful painting, some clothing etc.! 3 floors of awesomeness - mid…read morecentury furniture for the most part. It's a must go see!

Vintage Home. Wonderful resource for many reasons. Lets start with location - easy find VINTAGE…read moreHOME at 1235 Marquette in Cleveland industrial district just off E55th St. 30-45 min from Akron depending on the traffic I-77 to I-90 to E55th St exit.. Attention Baby Boomers and all others who have some spare time to take a leisurely trip to Cleveland and enjoy searching for a special furniture find. This establishment is a real find! Huge old factory filled to the brim with every kind of furniture, fabrics and on site upholsterers including antiques, retro, mid century modern, French antiques, mirrors, art moderne, classic colonial, danish modern and boho just to name a few. Despite the size of this place, and it is huge, its remarkably dust free and well organized. They also offer many services that you may find helpful i.e., house staging, downsizing services, consignment, trade-in specialty paints and beautiful fabrics with onsite upholsterers. Plan on spending a decent amount of time here - there is no quick way to take it all in except spend the time and familiarize yourself - maybe next time you can skip some of the areas that you are not particularly interested in. You might want to stop at Galucci's Italian market, close proximity to Little Italy and may I suggest Mia Bella - the oyster bar is a fun place to sit with plenty of top notch food and oysters, drinks are fab. The chef's at the oyster bar will explain all the nuances of the different oysters and curate a selection for you. YUM!

Do not trust anything VNTG or its owner!!!…read more I purchased small pieces from VNTG with good luck over the years, and used to loved going there to shop whenever they had sales. Because of this, I consulted and paid VNTG to reupholster a large amount of antique furniture that was my mother's and grandmother's. It took weeks longer than expected to get it back, but the first part turned out fine. When the initial reupholstered furniture was returned, we made arrangements with VNTG to pick up several pieces of antique furniture to sell on consignment. The furniture included various antique chairs and other pieces, plus a baby grand piano -- all in good condition. It took two trips for VTNG to pick it all up. We were promised both trips I was told that Michael would email us a consignment contract as soon as the furniture arrived at VNTG's warehouse store. After months and months of back and forth, I confirmed with the woman who had made the pickup arrangements that, yes, she remembers well the furniture being picked up, delivered to VNTG, -- and that their movers had damaged the grand piano moving it. She remembers this because this was all at the beginning of the pandemic and they were having trouble getting good movers willing to move the piano. Again I was promised that she would make sure "Michael" would call me to resolve and make sure to send me the consignment contract within a day or so. More weeks and months of back and forth letting VNTG know they had our furniture and Michael still had not sent us our consignment contract. Still nothing! Just broken promises. Never a return call. Finally, I went to VNTG to look for my furniture myself. I scoured the entire warehouse, loading docs, every room, everything. All of it, literally all of it, VNTG had already sold during the months waiting on "Michael or someone" to get us our contract. Not a single piece of my furniture was still at VNTG. At that time, the woman working said she didn't know what might have happened. I was told to call back and talk to their office manager. After numerous attempts over several days, I finally managed to catch VNTG's office manager by phone. She seemed to be the most honest person I'd talked to there and sounded completely deflated. She said she quitting after working there for about a year and only had a a few days left. She shared she was leaving because she spends all day getting nothing but complaints just like mine, passing them on, only to get a call back again that no one from VNTG was responding but her. She admitted that VNTG doesn't keep good records of what comes in, from whom, or when and who it is sold to. She said Michael never returns calls. She suggested I talk directly to the owner and she would have the owner call me back right away. I had to insist she give me the owner's cell phone number just in case I didn't get a return call. The owner, like everyone else, never returned my call. Two days later, (because I had insisted on getting the owner's cell in advance) I called the owner and told her the whole history -- names of people I had worked with; details of the furniture picked up by VNTG; the movers dropping and breaking a leg on the grand piano; who I had followed up with; what happened each time (i.e., Michael or "someone" was supposed to contact me, never got a call back ever; and that they had sold my furniture without paying me. The owner, who was at the Cleveland airport and was flying back into Cleveland at this time, promised me she would personally look into it as she was heading to the VNGT store from the airport. She confirmed she had my phone number on her cell and would be back in touch. That was a year ago. I have never heard back from the owner or anyone at VNTG! MY ANTIQUE FURNITURE AND BABY GRAND PIANO WHICH, KNOWING VNTG'S PRICING, WOULD HAVE SOLD FOR THOUSANDS OF DOLLARS IS GONE! VNTG SOLD IT AND NEVER PAID ME MY PART OF THE PROCEEDS (HUNDREDS OF DOLLARS!) Furthermore, I have learned that VNTG doesn't do its own upholstering any more. The first part of what they upholstered for me (my grandmother's and Mother's antiques) they did in house. The second part (three bar stools) was outsourced and they failed to inform me. It took more than a month longer than promised to get back. In the end, I had to pick it up at the third-party outsourcer myself because VNTG was so unreliable. I cannot discourage you enough from trusting VNTG. When the owner knows what is going on and that her customers are being lied to and cheated then does nothing -- you know that behavior is condoned by the owner herself.

Got a Squishmallow new condition plush from under $4 - new Victoria secret wear under $2 - and…read morefound my loved one a sponge soap on a rope! Good finds - I saw a Valentino khaki denim but didn't get it not sure how much or if I could resell it right before I left coming out of the bathroom. Nice place full of surprises - I got 2 new candles last time I was here at this location and I have found some swimwear tops here a few summers ago! It's nice to dig for stuff- at this location.

I have always loved this Goodwill; It's the closest one to my house and I've found lots of goodies…read moreat this location. That being said, the organization and quality of this location is notably declined every time I visit. Today was the worst experience I've had here. I walked in at 5:45. The store was incredibly busy today. There was plenty of staff to handle it - I counted 5 employees on the floor. The first thing I noticed was that the return racks were overflowing (initially a good thing for me, I like going through put-backs). By 6:30 I had an armful of clothing items that I wanted to try on. By this time, 4 employees had barricaded the dressing room area and blocked the ONLY floor length mirror in the store to sort through the return racks. 5 customers with full carts and arms of clothing have surrounded the dressing rooms, and one of the employees says they've closed 2 of the 4 dressing rooms for the night. An HOUR AND A HALF before closing, with a very busy store!! And again, the ONLY full length mirror has been put out of commission by this return process. I understand that they were behind on sorting the return racks and needed to deal with it, although I'm not sure how that happened with so many people working. What I truly do not understand is why on earth they would close half of the dressing rooms with dozens of people still browsing, and 1.5 hours before closing. I ended up going over to the wall art section and bending down to review my choices in a mirror for sale on the floor. The last few times I've been here they've closed the dressing rooms earlier and earlier. There is never an announcement that the dressing rooms are being closed early. I get that these hardworking people want to leave on time and get home to their families. However, with 5 employees working, it should certainly be manageable to return goods consistently to avoid getting overwhelmed and keep the dressing rooms open until a reasonable time. I'm going to avoid this location for a while. I thrift after work, and it seems I'll have almost no time to browse before they start shutting down. All of that said, Beverly at the cash register is an absolute angel. Her sweetness brought me back from being quite overwhelmed and irritated.