This is the most disorganized, inconsistent, unreliable and untrustworthy home health company in…read moretown. They don't take issues seriously, and don't do much to resolve anything. They lost our contract and money in the beginning and wanted us to redo and repay everything again.... Unbelievable. They also don't let you know when (day/time/who) they are sending..... There is a constant revolving door of staff and caregivers - no-one stays with them long..... it's frustrating.... They are completely incompetent. If you need good care for your loved ones, look elsewhere.

jasmine is absolutely phenomenal caregiver and the rest of your staff. oh and by the way…read morecongratulations on your promotion well deserve!

I called the owner Jen to learn more about their services offered and she was so nice and…read morecomforting on the phone. It's a hard decision when a loved one needs some additional assistance. I feel confident that Jen is a trustworthy person that will put my loved ones first. I am looking forward to working with Jen and Assisting Hands Home Care on making the transition go smoothly.

There are simply not enough words to express my gratitude to everyone at Heal To Thrive, especially…read moreMrs. Davis. Like many daughters, I was very protective of my mom. Trusting someone else with her care when I wasn't there was incredibly difficult. I worried whether anyone could care for her with the same patience, kindness, and respect that I would. Those worries disappeared much sooner than I ever expected because of the wonderful people at Heal To Thrive. The caregivers were dependable, kind, and highly skilled. They knew how to respectfully help my mom with the everyday tasks that had become difficult for her while always preserving her dignity and independence. Their experience gave me confidence that she was receiving excellent care. The caregivers and my mom (and me) became close in a short amount of time. They shared stories, ate meals together, and watched my mom's favorite TV programs. Mrs. Davis was an invaluable source of support for both my mom and me. She knew I was hesitant at first, but with her thoughtful guidance and professionalism, she quickly earned my trust. She helped me navigate situations I had never faced before, and her genuine care extended far beyond her role. Every caregiver we met was wonderful. Although I won't identify them individually to respect their privacy, I am deeply grateful for the kindness and care each of them showed my mom. Thank you, Heal To Thrive. ---Susan 2026

Beverly Davis is horrible.My family contracted service in April,paid for 2 months as requested. The…read moreservice was terrible,caregiver never looked at menu list provided,didn't even know how to make eggs. After 4 days of "care" went to hospital,service was canceled. It's now almost November,still wait for a refund due. Charged 7K for 4 days of service. She does not respond to emails,texts and is nasty to deal with. The most unethical, unprofessional business I have ever dealt with. She filed bankruptcy under another healthcare name, beware.

Not a good place to work Always short of nursing help…read more Employees don't stay because they are treated bad by the executive director. Paychecks are held by the director she only pays you when she feels like it.

If you are in the position of needing to make one of the most important decisions - where your…read morecherished Mom, Dad or loved one will spend the next stage of their senior life, I would like to share my Aunt Mary's story. She fiercely resisted leaving her own home until she was 98.5 and she knew she just wasn't safe. Upon the first day at Morning Star, she met a new very best friend who enriched her life immeasurably. She had not been able to walk for fear of falling and now could motor her walker up and down the hallways so very touched when people (even the maintenance man!) would call out, "Hi Miss Mary! How is your day?" The socialization of going to meals three times a day with others filled her cup and provided something she didn't realize how much she was missing. If she needed medical attention, she had the security of knowing someone would be with her immediately. (She never would press that Lifeline button while at home because she didn't want to inconvenience anyone ... argh!) Lastly, the staff at Morning Star truly rates 10 stars. Megan, the Executive Director, Deanna, the Nursing Director and "zest for life" Lou at the front desk are so very genuine, caring and fun and they set the tone for all who work there. Living at Morning Star completely changed Aunt Mary's daily life in the most positive way allowing the family to enjoy her to the fullest instead of worrying about her every day. This is truly a very very special place.

What can I say? His stay has been good. The people are very kind overall, seem to know what…read morethey're doing, the food is quite decent, and the staff are very helpful to patients- and family members, which I find very refreshing!! It's almost like they want you to like it there!- I mean, the complimentary coffee, tea, and hot chocolate in the dining room is always there, and excellent! Who else does that? It never smells- in fact there was no kind of smell there at all. It's all kept pretty clean too! -Great workers in every department. The decor I'd have to describe as "shabby chic"- the furniture and wall paint/paper is all pretty banged up now, and it leaves a bad impression. Definitely needs upgrades! For that reason and for no one answers the phone pretty darn often- I'm giving 4 stars not five.

No. Just NO! STAY AWAY!…read more NO stars deserved at all. Dirty, dirty, dirty, and they drug their patients at night so they don't have to deal with them. Sepsis, bed sores the size of baseballs, pneumonia, bruises, a UTI, dehydration, not able to swallow after less than 7 days of being here for some reason, and ZERO PT. No baths. They don't regulate the diets. They don't read charts. Bad things happen at night and on the weekends with their "traveling care teams." If you want to visit a family member, you will occasionally find the doors locked, and you can't get in, kinda like they're hiding something. They refuse to tell you anything about your family member when you ask them, and they will lie right to your face. IF for some reason you or your family memeber ends up here (or anywhere for that matter), make sure to document EVERYTHING! PICTURES ESPECIALLY, videos, writing everything down. Dates, times, names, what was said, what happened..... Stay current on getting copies of medical records and lists of medications, because you'll get the run around on that request when you leave the facility and no one will call you back, and if your family member dies (whether its in an acute care facility or nursing home, hospice, the hospital or wherever) you need to appoint an Administrator and get a lawyer to get the medical records unless you have a durable medical POA. If you suspect anything or don't like how your loved one is being treated, file a complaint with the ILDPH. This place is a slow death for anyone. My dad spent 15 days in this hole (after 7 days, he could no longer eat or swallow. Kind of like someone stuck something in his throat, and he couldn't get it out or like they punched him in his throat. They couldn't even pass a camera down because of some sort of "blockage" when he went back to the hospital). He had so many infections that they had to pump him full of antibiotics AFTER he was readmitted to the hospital, less than 3 weeks after being discharged for a STANDARD HIP REPLACEMENT SURGERY" A week and a half after that, he came home for hospice and died within 3 days. OH, don't worry, I'm writing a book which WILL be released in the next year or 2. You can't pay to remove book sales like you can to remove Yelp reviews. Karma is a you know what, and people WILL be held accountable! Apparently, a $213,000 fine for violating the Civil Monetary Penalties law wasn't enough, so now we move to prove breach on contract and care. Don't be fooled. They DO have deficiencies and fines and payment suspensions. People need their licensures pulled. NOTE: If this review is removed at any point in time, I WILL make sure it gets put back. It's funny how several other reviews have disappeared, and no other information can be brought up about this facility anywhere unless you know where to look. Open your eyes too, some of the doctors in the hospital are just as terrible and just wanted to shove my dad out of his room after a week where he was being treated for all these facility incurred infections, so they could make room for the next victim they were going to send back to this hole. I guess they didn't want Medicare to penalize them since he was being readmitted back to the same hospital within less than 30 days. Watch out for Alden Debes, too. For some reason, if you leave OSF, that is automatically where they want to dump you. We believe some of this may have started there.

RCH has a very friendly and welcoming attitude. Everyone is so nice. After working and receiving…read morecare at RCH, I'm rather happy with this hospital in general.

I have been to this hospital many times over the years as has my family members and have always had…read morea good experience. The last few weeks however has been a nightmare in the ER. The doctor had zero compassion and one of the nurses should be working with bricks as far as any personality. As an elderly patient who had been there twice and had fallen several times. And not safe to be sent home by herself and so weak she could barely walk on her own only to be told to eat a banana take your meds. Call your doctor in a few days. Bye!!! And here is a big clue that the hospital isn't as good as it should be. When the doctor got back from vacation she suggested we go to another hospital.

Do not come here! IT's NOT SAFE! They didn't give my mom medication for 24 hours. Then they dropped…read moreher during a transfer by not using a gate belt and only one person when they should have had two- causing the wounds shown in the pictures. Communication is TERRIBLE. They put an adhesive bandage on thin broken skin- causing more damage. One night my mom waited over an hour and 1/2 for them to answer her call light then they hurt her legs while transferring her. We have video in the room of the whole thing. The facility is dirty and broken down. They leave feces in the bedpan in the sink or on the toilet all day. They don't change the sheets or pillow cases. They don't clean the patient or help them brush their teeth. There are too many issues to list. This place should be closed down! GO ANYWHERE ELSE.

They actually care about the patients. The food could use some improvement, but the staff really…read morecares.

Fair warning. Do not use Physicians immediate care on Sandy Hallow & Alpine. Their staff is lazy…read moreand completely rude. They don't close until 8pm. We got there at 7:30. They had the lights dimmed to appear closed. I walk in and nobody was at the front desk. I could hear laughing coming from the back room. Three minutes later what looked like a nurse came out and refused to help me. I called this morning and was told if I was there by 7:30 that I could be seen. This is not the first time that I've had problems at that location. I was supposed do do a pre employment drug screen. Now because of laziness and ignorance. I might miss out on a once in a lifetime opportunity. I'm so disappointed and upset that I don't know what to do. Physicians Immediate Care do better!

couldn't ask for a better podiatris!!! he has the best bedside manner and has helped get my feet…read morehealthy again!!! He also has a wonderful staff.