You recognize a good company not only by the quality of its work, but also by how it handles…read moreproblems and whether it acts in good faith. Unfortunately, Troendle and its manager, Mr. Barnes, failed on both counts. The project at my house was relatively small: replacing a tiled section with hardwood flooring to match the original hardwood in the rest of the room. Somehow, that simple job was completely botched. I won't even get into the saga with the subcontractor they initially sent, who damaged walls and trim in several places and left dents in my original hardwood floors. Here were the warning signs: * The project started more than a week late, and Mr. Barnes never bothered to communicate the delay. That should have been my first red flag. But hey, everyone deserves a second chance. * The hardwood was installed less than 36 hours after being delivered to my home--far too little time for proper acclimation. It seemed questionable. But hey, the subcontractor assured me he knew better. * The original, thick asphalt-like moisture barrier was replaced with simple rosin paper. Again, it seemed odd. But hey, the subcontractor assured me he knew better... again. I'll spare you the rest of the circus, but here we are a few months later. The section installed by Troendle has developed significant cupping and now looks like a taco holder. Strangely enough, the problem begins precisely at the very first plank installed by Troendle, while every original hardwood plank immediately adjacent to it--in the exact same room--remains perfectly flat. Mr. Barnes, who as per his sub-contractors and employees, has never spent a day working in construction himself or installed a hardwood floor, insists this isn't Troendle's responsibility but rather a problem with my house. That's an interesting theory, considering the "house problem" somehow respects the exact line where Troendle's installation begins. Unfortunately, Yelp doesn't allow me to upload photos with this review, but I'll certainly be including them on other review platforms. When a company provides poor workmanship, that's disappointing. When it refuses to take responsibility for obvious problems, that's far more telling. It also makes you wonder how many other customers experienced similar issues but simply chose not to leave a review. Most unhappy customers never do.

I am very pleased with Troendle! This business is the best and the owner Gary goes above and beyond…read morefor his customers. They brought my 120 year old floors back to life. I have reached out to Gary for numerous things since getting our floors redone and he has continuously been helpful.

Let me start by saying this is only the second time I have ever left a review on Yelp or anywhere…read moreelse, but I am just so thrilled that I had to spread the word! I can't express enough how pleased we are with Superior Granite. The entire process from start to finish was absolutely wonderful! They were recommended to me by a contractor friend and since we live about 30 minutes away from their main Pensacola office, I decided to swing by another granite shop right down the street from our house. They barely acknowledged me and when they did call to give me a quote, they quoted me $75 a sq ft for mid-grade granite. When I asked why is this quote so high, she told me, and I quote, "The particular slab of granite you chose is very fragile, more fragile than others, so we have to charge more." This of course was a complete lie and I hung up the phone and immediately drove to Superior Granite. They were very busy when I arrived on a Saturday, yet still one of the owners, Wally, came right out to greet me and was ready to help me find the perfect slab of granite. I told him about my experience with the Gulf Breeze granite place and showed him a picture of the slab I had chosen there and he said "Thats a $59 a sq ft granite." I was blown away and yet he never badmouthed his competition when he explained that the granite quality is the same for all pieces...the price difference occurs with the more complex designs. Their quote was $2500 less than the place in Gulf Breeze! He proceeded to walk with me through their HUGE stock of inventory and when I didn't see exactly what I was looking for, he took me to the office and pulled up several slabs, that he had handpicked on one of his scout trips abroad, that were on a cargo ship on their way to the US and said he had one in mind he thinks I will love. He showed me the pic and it was perfect! Since I wasn't in a hurry, I could wait for the shipment to arrive. All-in-all he spent over an hour with me that day and I was sold! They called me periodically and kept me updated on when my granite would arrive and when it did I went to see it and it was exactly what I wanted! My install was scheduled for the following week and I couldn't be happier with how the install went! First of all, the two installers were personable and very skilled at what they do. They happily answered questions and went out of their way to keep my kitchen clean. We have a new range and when it stuck out further from the cabinet (due to protrusions on the back of the range) than I would prefer, he went out of his way to cut holes out of the piece of wood on the wall that supports the backsplash so that my range would slide in further. Carpentry was obviously not part of their job description, but he went above and beyond so that I would be truly satisfied with the positioning of my oven. I was so thrilled that he would go out of his way and take the extra time to measure and cut with an electric wood saw just so my range would slide in further....again this had nothing to do with his installing my granite. The other installer also cut the faucet and soap dispenser holes far enough apart to help with the cleaning, which I would have not thought about. Their attention to detail was awesome! When they had finished, I was blown away by the transformation of my kitchen and the sheer beauty of my countertops! I would recommend Superior Granite to everyone! It was such a terrific experience from start to finish!!

I called around looking for quartz pricing. I said I was looking for white quartz. They told me…read morequartz starts at $49 and having driven by many times, I know they would have what I'm looking for and surely for the lowest price due to the volume they do. I couldn't get by during business hours so I went after dark and shopped their slabs. They have a huge property, tons of slabs. I found 3 I was interested in. I called again and gave a salesperson the data right off the side of the slab and the guy was just confused as to what I could be asking about. Finally, he exclaims "Oh, it's an abbreviation!" I'm thinking: IDK!? It's YOUR inventory! Anyway, for white quartz, the price is $59/sq. If I said I'm shopping for white quartz, why tell me quartz starts at $49 if I'm going to come up there and find no white quartz for $49? Tell me during my first call that your white quartz starts at $59 or tell me what options are available for $49. Have a form email ready for bargain shoppers to show your cheapest granite and quartz. I will add that the receptionist at Superior Granite is phenomenal though. When you call a million places, someone as kind and gentle as her stands apart from the crowd.

I hired James with A Cut Above Landscaping to address a serious water intrusion issue at one of my…read morerental properties. He recommended installing a basin drain system as the solution, but unfortunately the work was completely ineffective. The crew dug up the parking lot and front of the house to install the drainage system, but left a huge mess behind. There were trenches and uneven areas throughout my parking lot and even extending onto my neighbor's property. The entire job felt rushed, like the priority was finishing as quickly as possible rather than making sure it was done correctly. The drainage system itself was poorly designed. The drains were not installed up against the house where the flooding and water intrusion was actually occurring, and the front of the property was not properly graded to direct water toward the drain. As a result, the system did little to solve the original issue. When I reached back out and asked James to come back and help correct the problems, his response was that they were "already barely making any money on the job." That response made it seem like the focus was more on profit than standing behind the work or making things right for the customer. Overall, I was very disappointed with both the workmanship and the customer service, and I would not recommend using this company for drainage or water intrusion issues.

I would give NO stars, in fact I would give a -5 review if possible. DO NOT USE THIS COMPANY! I…read moreoriginally rated them 5 stars until I got back to my vacation home to find lots of problems with their work. Just HORRIBLE! They installed some sod, 8 new small plants and a 3 station irrigation system which did not cover the yard. 1. They tried to charge an additional $7500 after bidding job and getting paid $12K which was the contract price! And it was a joke what they did. I have no idea how they EVER get a good rating. 2. They put an irrigation line on my neighbors side of the fence that was found when I hired another company to connect to my well, which they refused to do. No one asked nor told the neighbor nor I if that was ok. And they refuse to do anything about it! Neighbor has a rock yard and was out of town when it was done, so he nor I could tell till now. Turns out this new contractor had worked for them and quit two years ago due to issues just like mine. 3. They told me they winterized the system last fall, but did not drain lines so the back flow valve burst. They refused to repair it without being paid $7500! I had to hire someone else to fix it. 4. I was told they installed the remote module in the system so I could control it with my phone from Texas, but they did not. I had to pay someone else $100 to install it. 5. I told them the controller was faulty and was running 3 times a day. I had cleared it and it did not still stay on schedule. I got two $600 water bills for two months before they would replace it. BOTTOM LINE...DO NOT HIRE THEM! THEY LIE, THEY ARE SCAMMERS AND THEY OVER PROMISE AND TRY TO CHARGE YOU MoRE THAN CONTRACT PRICE! PLUS THEY DO NOT FOLLOW THROUGH WITH THEIR WARRANTY! NOT TO MENTI0N SOME OF MY NEW IRRIGATION SYSTEM IS ON MY NEIGHBORS PROPERTY AND THEY WILL NOT TAKE RESPONSIBILITY FOR IT!!!!!!!!!!!! DILLON IS NOT HONEST AND SPOKE TO ME HORRIBLY. CALL SOMEONE ELSE!

Ron is very professional and very knowledgeable. He worked within our budget. His install crew…read moreare the best'. I highly recommend Classic Design.

Beautiful countertops, and fireplace!!! love the results. The project planning was easy with Ron -…read morewho made some very good suggestions, which help make this outcome just want we wanted! from picking out the best color and texture and material. Updating our countertops and fireplace made a beautiful difference in our home- we are very pleased with the outcome. This team from the beginning with Ron, the measuring guy, installers all extremely professional and very polite: they answers all our questions without hesitation - Classic Design Team in Gulf Breeze gets an A from us!!! We highly recommend this team.

I had a great experience with Floor City, both with the sales staff (Terry) and the installation…read moreteam (John Adams and company). The job was done slightly ahead of schedule and the final price was $200 less than the estimate. Update: My review is of the sales office and installation team in Pensacola, FL. For some strange reason it is showing up as referring to San Francisco.

We have bought tile from Floor City USA for several home projects during the past 10 years and have…read morealways been impressed with their service. All of the people there are super friendly, helpful and knowledgeable. Gary, the installer who put down tile in our hallways and front and back porches for our first order, did an awesome job. We requested him again this year when we replaced carpet with more tile. Once again, he and his crew delivered excellent work. I give them the highest recommendation possible!

The best ever. ask for Kim and Leslie is amazing. No regrets so far. Install is in 3 weeks. .read more

A few years ago they installed a custom closet for me. Now my needs have shifted and I would like…read moreto redo some of that closet. I have called twice over the course of a few months and both times I am told a "designer" will get back to me. Still no return call. I can only assume because the job is small they don't want it. Now I have a closet that was sold to me as something I can change overtime to fit my needs, but no one will get back with me to help me with that. Do yourself a favor by saving time and money and just go get Closet Maid from your local hardware store and install it yourself. It will be much cheaper and you'll be able to actually change it around adding shelves or drawers without having to get this company involved.

We got the granite countertop package from Legacy and they look great and were affordable. The had…read morethem installed in less than two weeks from when I first requested an estimate.

Their installer, Bill, never came back to fix the prominent carpet line. Lisa promised to send…read moreanother carpet installer out to fix the problem but that too never happened. We worked with them for at least 4 weeks to resolve the problem. They never cam through.

Great selection, good customer service. Installation was done professionally and looks great! Beat…read morecompetitors prices by far!! Also quick to complete order