Daphne is a real gem, goes over and above to help get things done and gives great comments about carpet selection. Work was outstanding and speedy. read more

They suck at installing and fixing their installers mistakes. Cheap material and lousy workmanship

This review is 100% truthful and accurate. They even offered to sell me the correct product I originally ordered again even though it was them that ordered the wrong one. Install has zero to do with what they did wrong. I ordered Kardean flooring for a 3500 square foot house. There are 16 stairs, I ordered the MDF nose from them and it matched the product code on the Versatrim website since Kardean doesn't publish their product codes. It was not MDF and all and since my installer picked it up and was not aware the wrong product had been ordered by Gene's he installed it. We were not in the home yet and did not see it until after it was installed. We notified Gene's as soon as we saw it and were told it would be made right. We contacted Versatrim (who makes all of Kardeans trim) and were told they just needed the dealer to open a claim and they would replace it. Genes would not open the claim until a begged them and once they did it was only with Karndean and only with the traveling salesman rep for them. Kardean corporate said there was nothing they would do without the dealer and sales rep support which were not coming. Never buy from Gene's they are dishonest and could not care any less about their customers or the outcome of their projects. We now have to spend thousands of dollars to have the nose they wrongly ordered removed and new nose installed. Never buy from them ever. You do so at your own parel. read more

I love the attention to detail and the customer service from Genes. It was between 2 companies and I went with Ross Flooring, which was the biggest and a very costly mistake. Thanks to Andrew at Prosource who recommended Ross Flooring. BAD Andrew. Jarod from Ross Flooring is losing his business and will try to take everyone around him down with him. Go with Genes Flooring. read more

I've used Genes for 11 years on all my flips and personal uses, they are the best. Stephanie is amazingly available and accommodating. Kevin and family run the business perfectly, great family and great business. read more

Never again! Would give them less than 1 star if I could. I went in to the business to voice my concerns and was given a $10 bottle of floor cleaner in response. Total unprofessional instillation. Numerous gouges in my walls, handprints all over newly painted walls and doors, moving dolly placed on recently upholstered antique sofa, blocked off the master bathroom for over 24 hours and had to request that they move the furniture so I could get in it (had been told it would be done before the end of the day), disassembled the beds and did not finish the job and we had to sleep in the recliner and on the sofa, dust all over house from using a saw to remove the quarter round from the baseboards - owner swears that a saw is never used even though three family members saw them using it. Totally unprofessional read more

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Kevin with Gene's flooring is the best! We had an issue with our floor buckling due to a defect. Gene's filed the claim for us and Kevin was able to get the issue resolved. He fought for our flooring to be replaced, the manufacturing company was only going to cover replacement at 50% but he was able to get them to replace at 100%. Thank you, Kevin! We are very happy! read more

We bought our wood floor from Gene's over one year ago. Recently we noticed one of the planks was split so we called Gene's. Even though our one year warranty had expired they came out and replaced that one plank. They even followed up with a call afterwards to see if it was fixed to our satisfaction! Everyone at Gene's is so friendly and helpful! I'll definitely be going back to Gene's to pick out some new kitchen and bathroom tile. read more

Wow, how is this company still around? Avoid this company like the plague, they sub-contract for a sub-par builder called Adams Home. The glue from our wood floors started separating and makes an annoying popping-crunch sound when it's walked on. The floors also shrunk and we can see gaps near the quarter moldings. I wouldn't be surprised if they took the flooring out of a hot truck and installed it right away instead of letting it sit indoors for a few days. Called Adams Homes for a goodwill warranty repair but they won't do it since our our one-year warranty was expired. Called Genes and they told me to deal Adams Homes instead (aka, f-you). read more

We recently needed new flooring for our house. The staff at Gene's made it a pleasant experience. Daphne was a delight to work with. The LVT was a perfect choice for our house. read more

Genes was the original flooring company to install our tiles when we got the house built. So we called them to get some additional work done. I understand how busy it can be, given I worked as a district services Tech. Long story short. Cathy, the lady who answers the phone was half way polite. Kevin, the services rep never got back to us. Even after telling them I needed the install done asap. Another rep that I spoke to was supposed to relay the message that I needed work done. We tried repeatedly over a month giving them a chance to redeem themselves for lack of communication and professionalism. This company may have lasted and may continue to last, but this company is the worst company to work with. Consumer BEWARE. read more

Very bad carpet installed , never had carpet roll up in 40 years of all the house I have Built , wanted more money to fix , its about the money to them , not the service Pete Pensacola beach read more

I'd give them 0 stars if I could. We needed some carpet repair done in our home and called Genes since they were listed as the original installers when the home was built. We called first thing in the morning to see if we could set up an appointment. The lady who answered told us there would be a $75 fee for them to come out. We said that was fine and that we wanted to set up an appointment. She sounded extremely annoyed. As if we were really bothering her asking to have her setup an appointment. She said in a very rude tone that she would call us right back. An hour later we still had not received a call back so we called again. This time, in the rudest tone imaginable, she said "Uh yeah it's cause we are busy and we are helping ppl here. When we get time, we will call you back." We were floored. (No pun intended). If that's the way they talk to customers I don't want anything to do with them. We called another company who set up an appointment without any problems. They were even polite when they did it. Imagine that. read more

Good experience with wood removal and install on our laminate. The house threw some curve balls but The installation crew they used (James and team) was fantastic and the store owner, Allen, worked through the unexpected underfloor issues with us. Best part was James and crew! read more

I am rehabbing a home to sell and it had nasty old carpet. I wanted new flooring (not carpet). The home is on a lockbox. Had them go and measure for a quote. When I agreed, they went in and pulled the old carpet and padding. They left it laying in the driveway! Code Enforcement loved that. When painting, etc. was done, I let them know that they could install. Well, they left off the indoor utility room (where one would put a washer/dryer) and the hall closet. Then I complained, she (Cynthia) said that it was not in the estimate and did I point out those places to the person measuring. No, I was not there. When I hire a professional to do work, I don't expect to have to hold their hands. They took the refrigerator out and put it on the carport. And left it there. They took every door off and did not replace them. They not only did not replace the 1/4 round molding, but they trashed it. I would NOT recommend them to anyone!! When their manager retired, they went to hell. I am still waiting for a call back from the owner. I don't think that is going to happen. read more