Jorge 10/10 cool guy, great service, when you come ask for him or set up an appointment.

Bought a 2025 Polaris XPEDITION and the entire experience was fantastic. i was torn between another SXS or a Waverunner and had a ton of questions. Jace was super knowledgeable, didn't hound us or pressure us in any way. gave us plenty of time to make a decision and got us a great deal. He even held my old buggy for me overnight because i couldn't fit both in the trailer i had that day. went back today for more accessories already. I actually left feeling like i had made a couple friends and that goes a long way with me. Will definitely be back read more

Gene's Powersports Country - Motorsport Vehicle Dealers Near Me - Baytown, Texas

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Went to Genes after over hearing the sales reps at Cowboy talking about how shady the general sales manager was and couldn't see myself buying from a place with no morals (even though the staff was friendly) so we came down to Genes and got what we needed. Thank you read more

Great experience from start to finish. Jace answered all my questions and got the deal done fast. Highly recommend and will definitely be back. read more

Gene's Powersports Country - Motorsport Vehicle Dealers Near Me - Baytown, Texas

Great service. The service department rep was thorough, explained everything to me and even helped me load and tie down our side by side. Even held the door for me and my boys. Courteous and kind sums up my experience. I'd highly recommend them. read more

I bought a floating lift for my sons Boston whaler We kept having issues...Matt came out upgraded it and now we are set. I can tell you now that i am 100% satisfied and i highly recommend Gene's Powersports. Thank you guys very much! read more

The staff is great and very knowledgeable! Will go back soon, customer for life! Parts and service guys took care of the problem right away with my Polaris and the price was decent. I drive from houston to here and it was worth it! read more

I highly recommend this place. We got a flat tire on a Sunday evening and it was about to pour down ran. The owner and his family had us move our vehicle under their awning and changed our tire. They were so kind and nice. It is always a plus to purchase something for hard working, caring people. I will be definitely be making a purchase from them soon. Thank y'all so much for the help. read more

I've been coming here for years! First came here and met a salesman named Chance! He was a pleasant to work with. He worked with me on all my needs to get things done. He even worked with my bank to get me at a price I was more comfortable with. Told that guy he'd always have my business. Was disappointed when I came to buy a boat that I didn't see him. Well low and behold he now is working in finance! Once again did every thing he could to make the customer happy! Genes has all kinds of good toys. And even better guys working for them. read more

Bought a new Polairs ranger in April 2017. First off had wrong windshield. They had the best price, but don't think it was worth the issues. It's had a clicking sound since we've had it. Been back several times to Genes. Never fixed. During one visit they took off a siren we installed. Than couldn't find it. They did buy me a new one after weeks of complaining. I eventually paid someone to diagnose it. Was a carrier bearing out on the drive shaft. Terrible service Dept. We won't be back. read more

I left my jet skis there 6 weeks ago, after 3 weeks I called and they said they took it will need rings and I was next, another three weeks went by and I called and they said they hadn't even gotten to it yet so I just picked them up. Ridiculous read more

"CUSTOMER SERVICE" at it lowest point. I dropped off two seadoo jet skis for service. At the end of the day I got an oil and filter change that tool Genes Powersport's 2.5 weeks to complete and the final cost for two oil and filter changes cost me over $500.00. The cost is not the issue the poor treatment that I received is the complaint that I have. During the 2.5 week period the only time there was communication about the process was when I called them and Lane in service treated me like he was annoyed any time that I called. I finally got to pick the Jet Skis up this morning and when I walked in Lane was sitting at his desk dipping tobacco and spitting into a filthy Gatorade bottle on his desk. Lane did not bother to get up and shake my hand or welcome me to the store but remained at his desk spitting his tobacco. Once Lane brought the Jet Skis around from service he dropped them in the parking lot and drove away. Never even bothering to help me get them hooked up or to at least let me know that he failed to strap one of the skis down to the trailer. Luckily I walked around the trailer and saw that the Ski was not tied down. I also called the sales office for Genes Powersports to see if they could get me a price on two new Jet Skis and a trade in offer on mine. I was informed that Genes does not take trade in even on units with all of their service work and maintenance records on file with Genes. You talk about not 'TRUSTING" your own products. How can I as a customer buy your product when you don't believe enough in them to offer trade in values. Even used car dealers do better than this. I called the General Manager Brian Cummings but I have yet to get a call back and would bet I never hear from him. There seems to be a culture in this store of "we simply don't care" about our customers or how we treat them. BUYER BE WARE!!!!! THERE ARE BETTER PLACES TO SPEND YOUR MONEY THAT WILL TREAT YOU WITH SOME LEVEL OF RESPECT. read more

They will tell you one thing just to run your credit then do something totally different now that they ding your credit report. No I don't want a high interest loan my back does low interest.. read more

Bunch of crooks and liars! They lied about what is wrong with the jetskies because they didn't want to deal with the warranty repair. Then they charge over $500 for an oil change. Never going there again read more

I dropped off my two waverunners to get a oil change and to check one of them that didn't start. They both had new batteries in before I dropped them off. I figured it was something electrical because I Switched batteries and the one still didn't start. Well they called me a week later and told me that the problem was that both batteries were dead and it was going to be over $750.00. I told them that one of them had NO issues at all, that it was just the blue one that didn't start. They said that both didn't start. We argued over the phone for a while. Then they told me that when I come to get them they will start them up with there batteries in them and then put my batteries in them. well when they but my battery back in the one that wont start before it STARTED RIGHT UP. They tried to explain it a way that it wont last long. But I couldn't start it before even with my battery. I have the Y.E.S warranty on both of them. I believe they tried to get around the warranty by saying it was a maintenance issue. I wont trust them again!! read more