Patrick , Kai and whole service department team are amazing. When I step into the department its"…read moreHello Mr. Wimpenny" how can we help you. Whether its routine maintenance or adding accessories, this team does it with an attention to customer service. Thanks Guys....

Buyers Beware - Terrible Service Experience at WildWest Motoplex…read more I'm writing this review to strongly warn anyone considering buying from WildWest Motoplex, especially if you plan on needing service after your purchase. I bought a 2025 ATV from them, and the experience since then has been nothing short of a nightmare, specifically because of their service department and the unprofessionalism of Ryan. After noticing a part was missing from my unit, something that should have been there from day one, I went back to the dealership in person and even showed them pictures of the issue. Instead of acknowledging their mistake or offering a solution, I was brushed off and told I needed to bring the ATV in, despite already having it fixed once before for the same issue. It's clear they either forgot to install the part, or it was never inspected properly to begin with after service of the original issue. I spoke with multiple people, including Ryan in service, who was extremely rude, dismissive, and completely unhelpful, and escalated the issue to the general manager, Josh. Unfortunately, nothing was done. No accountability. No ownership. Just excuses and a complete lack of customer care. They will give you the runaround, just like they did with me. I've had to take my brand-new ATV to another dealership, one that didn't even sell me the unit, because they actually treat me like a customer and value my time and money. Meanwhile, WildWest Motoplex seems to forget you exist the moment the sale is done. Bottom line: Avoid WildWest Motoplex at all costs. If you care about being respected, getting proper service, and not being misled or ignored, take your business somewhere else. I would never recommend this dealership to anyone.

Exceptional personal service by highly qualified staff. My 2017 RT was quickly diagnosed while I…read morewaited, and repaired. Alejandro is clearly highly competent and running what likely the best bike repair and service shop in Houston. I highly recommend them.

Honest work, price is awesome, 1/2 compared to what Harley dealer want to charge me. The gentleman…read moreis really friendly too

First time at Katy Custom Cycles today to get my rear tire replaced on my 2019 Fatboy. Thumper and…read moreDan were great to deal with and I was in and out quickly. Very happy with the work that was done, I will definitely be back.

Picked up my 2026 Crf250r, this is my 3rd bike from HOH. The customer service is top notch, and I…read morewill continue to spend my money here. Rodrigo, Drew and Gerardo were all very helpful and made the whole transaction too smooth. Customer for life here!

Please let me know if I'm being ridiculous. I sold my Honda…read morebike. They cut me a check. I deposited my check, and a few days later the check bounced. I had to take the day off (I had to use one of my PTO days) and straighten the whole thing out. In short, I went to their bank, cashed it. Then drove to my bank to deposit the cash. I feel the whole situation was unprofessional and obviously it ruined my day.

First time here. It was Very simple process to deal with for a tire purchase and labor to install…read more Great prices as well. Professional knowledgeable. Staff would definitely use again for parts or service

The employees were extremely rude. My boyfriend was interested in a tire. The price was a little…read morehigh and my boyfriend said so. The guy became rude and thanked us for our business. He didn't try to work with him, I mean nothing.

this place has been great ever since Andy took over, highly recommend. it is a trailer repair…read morecompany now not a brokerage and trucking company like it was before. that worked on trailers too....... great rates now and faster turn a round.

always had Quality , Trailer work since Andy took it over, they have cleaned the place up and it…read morereally looks good now. i send all my friends that have trailers here because Andy is lower on the price than big trailer places and he can usually get you in and out in a day or so, not like the big trailer places 14 days minimum on getting in.

Took my 2001 Yamaha grizzly in for repair and Steve was upfront with costs and expectations on the…read morerepair. I have had it back for for a week and it's running great. I had never had in for service and it was do. I recommend his services to anyone and will use him again if necessary.

Took my Polaris Ranger 900 to Steve for axel repairs. He contacted me with every repair that was…read moreneeded and gave me a fair price also. The work was excellent, and timely. My buggy is working great and I recommend to take your Polaris, motorcycle he can fix it all. Most important he is honest and didn't charge me like a dealership. I highly recommend you call Steve before you take your buggy or cycle, he is very busy and has limited space for large Polaris. I'm definitely taking my buggy back for other repairs and maintenance.

My experience at Motorcycle Exchange was outstanding. Tommy was more than willing to help me out…read morewith my bike until everything was settled and the bike runs great. Customer service is excellent and I always recommend HMX to anyone who wants to buy a motorcyle.

Brought my suzuki vstrom for fork seals and brake pads. Due…read moreto my own fault I damaged a abs sensor. They took the bike repaired what beefed to be fixed at a reasonable price. I recommend them