This place will beat you. Traded in my car with them they gave me $500 for it, but sold it on the…read morelot for $7000. That's a huge profit and I wish I wasn't in a rush to get a new car. There were upgrades no nothing. The vehicle I did buy from them the transmission went a week later. Fortunately, the one smart thing I did was purchase the extended warranty.

Had my vehicle for 6 mos. i put it in for loose steering repairs they had it for 5 days and did…read morenothing but tell me i needed new tires not covered under warranty. Claimed they did an alignment and wheel balance for no charge. Again took 5 days. Picked up steering still loose don't feel safe to drive.

Overall a good experience. Salesman was good. Finance guy needs to learn to take no for an…read moreanswer. That said: I bought an allegedly "certified pre-owned vehicle." When I got it home I noticed several things that I was disappointed in. 1. The rear wiper blade was gone. That is, the rubber part that actually touches the glass was missing. I had to buy a new wiper blade. 2. There were no floor mats. 3. Brake pads need replacing all the way around. 4. Usually when I've purchased cars in the past they throw a little gas in it for you. Nothin'. First stop was a gas station. 5. The hard sell on the extras (service plan, etc, blah blah blah) by the financial guy was off-putting. Especailly after I told him I'm NOT BUYING ANYTHING EXTRA and he just kept on trying almost to the point of me getting up and walking out. Then when he finally gave up, he went and talked to somebody else and came back and tried again to get me to buy something extra. No means NO, guys! Certified, my ass. On a side note, test drove another "certified" vehicle before I decided on the one I bought. The brakes were literally grinding the rotors. Again, certified, my ass!

They told me over and over to come in. They offered me 14,200 for my car . I got there and the…read moreowner told me it was only a 2/10, his offer was 8,000. Yet, Penny , the online principle, kept telling me to stay there for the 14,200 . I left and got 12,400 somewhere else. This is bait and switch crap.

Recently bought a Tesla there at a great price. It had an issue O'Connell couldn't have known…read moreabout because it only appeared when the weather changed (a week after buying it). They not only honored the warranty, but they researched the issue, set up an appointment with Tesla, and O'Connell arranged to pay Tesla directly. No problems and no hassle.

i searched far and wide for a toyota corolla in the boston area and oconnell motors was a breath of…read morefresh air.. none of the hassling or tricks you run into at other dealership.. jack and ed went above and beyond helping answer all of my questions and didn't pressure me to buy .. all around great experience .. i highly recommend to anyone looking to buy a car in the eastern ma area..

I had an excellent experience at this dealership. I was getting three recalls taken care of. They…read morewere the only nearby dealership that could promise me same day service. They called the day before to go over everything. They had promised me if I dropped it off at 9 AM, they would have it ready by 5/5:30 PM. I dropped it off at 9:40, and they called me that they were done at 1:35! They did everything for free and even did a multipoint inspection for free. When they found stuff that needed to be taken care of, they were happy for me to pick the car up instead of having it done there. They didn't pressure me or swindle me or try to get money out of me. They just did good work quickly and efficiently! I would go there again in an instant if I needed something!

Bygones, whatever issue, as I had in the past, chalk it up to my immaturity and narcissism…read more Got very lucky today, my horn went out in my 24 Kia Sportage, which is a very good car, and the Norwood dealership is booking a week out, so I sent a note to these guys and then came in on a Monday morning, always busy I'm sure, and they were nice and also were able to fit me in, finishing up my car by 2:30 PM, with a smile! Kevin gave me a nice ride and shared his photography skills, And Nick could not have been more professional or helpful. Also got to say hello to Ken, from whom I bought a car a while ago, and it may be time for another one. Great dealership, there aren't enough of these!

We had the best experience! My husband and I were in the market for a used convertible. After…read morenarrowing down our choices, we fell in love with a 2007 Mercedes Benz SL 550 convertible. From the initial inquiry to our test drive, Sarah was an amazing resource. She provided the CarFax and promptly answered all of our questions. The agent we worked with was also great. Not pushy, and very supportive. The owner even took the time to come in and congratulate us. For a small specialty shop they were amazing and up front. We drove home with the convertible and have been ridiculously happy ever since!

service department was great, sales wasnt. They seem to sell cars bought off auction that havent…read morebeen taken care of and are marked down slightly cheaper than other dealerships to entice buyers. Get a ppi and be prepared to have work done on the car.

Purchased a 2026 Tacoma TRD Pro from Ryan W. I felt like he wanted me to make the best decision at…read moreevery step and helped me find the right truck instead of pushing me into the most expensive. A large amount of negative reviews seem to be based around customer service & the service shop. I can't speak on what others experienced but I'd go back to Ryan for another car with no hesitation. If you're looking to purchase a car, ask for Ryan W and you won't be let down.

Best car buying experience in over 20 years! Ryan Wormmood was an absolute professional and helped…read moreus get the car we wanted so quickly. He also helped coordinate the registration team to get us license plates after normal working hours. 10/10 would buy here again, thank you so much for your assistance and we love our new Toyota!

I had a great experience here! I have been looking for Tundra that I could afford with the options…read moreI wanted for about 3 years. I finally found a couple on their lot. Gabriel was helpful and let me take them both out for a test drive. I ended up wanting the black on black one, but when we went for the test drive, I noticed the alignment was off and the tires had asymmetrical wear. Gabriel got the truck aligned for me plus 4 brand new Toyo tires! It took less than a week to complete the trade in and registration process. Definitely recommend them for anyone looking.

I went to Automax because they had the only low mileage 2025 Ram 1500 in my area. The truck bed was…read morescratched up pretty bad and I told them I would like to have a small price break because it needed a bed liner and would also need two tires before long. The manager said the bed liner was $795 cost to them at Cap World and they would give me the liner for $350 - and no additional cost for installation. I called Cap World and asked for the installed price of the bed liner and it was $299. He confirmed it was the same drop in liner they installed for the dealer. Automax also demanded to do the financing with my bank even though I wanted to go to my local branch and bring them a cashier's check. The kicker was the documentation fee - $995. That is DOUBLE any reasonable and customary documentation fee! I really should have walked right then. When I picked up the truck they gave me ONE key and said that's all they had. So I have to pay $200 plus to get a back up key fob. My recommendation - shop anywhere but Automax Preowned!

The employees are amazing outstanding customers service and coffee delicious Thanks you. But to the…read moreowner with all respect and humble price repair is high I wish can repair my car in there because employees are amazing but the high price not can afford . But I recommend this place. I knower something was need change air smell out the my car until them let me knows too cabin air filter I didn't that exist in my car The another filter I knower but that one's not . But the you believe I changed my self and found where was located too. Thanks you Hyundai Blessings and Thanks you for yours time too and Mr Daniel too be honest is amazing with customer , consumers

I'm not going to lie I don't love car dealerships and my experience at first wasn't the greatest…read morewith how long it took to get my car after purchasing but everyone is so friendly and really makes sure you're taken care of. Casey was extremely helpful and in the end really took care of me and I appreciate everything he did!

Took my Mustang Shelby GT350 in for service at McGovern Ford Framingham (formerly Framingham Ford)…read morefor an oil change and state inspection on May 23, 2026. Good: The oil change seems fine. Bad: While my car was getting inspected, I saw a service tech (not the inspector) run their bare right hand over the hood of my car as they walked by it. Ugly: The oil change was nearly $380 before taxes: 225.30 - 10 quarts of oil 87.71 - oil filter (KR3Z-6731-A) 40.83 - labor 25.45 - disposal fee ====== $379.29 The same oil change at this location in May 2024 was nearly $290 before taxes: $166.60 - oil 73.09 - filter (KR3Z-6731-A) 29.95 - labor 19.38 - disposal fee ====== $289.02 The multi-point inspection from the McGovern Ford service tech showed all 4 tires with a tread depth of 3/32". The inspector at the McGovern state inspection failed the tires even though the Massachusetts minimum is 2/32". The reason given was "All 4 tires below 3/32nd" (see image). Code of Mass Regulations states that a certificate of rejection shall be given if "tread depth gauge reveals less than 2/32 inch of tread depth"...not 3/32 inch. I was then given a quote for new tires and an alignment by McGovern Ford (see image): 2,546.48 - mount + balance 4 TIRES 179.95 - wheel alignment I feel the McGovern inspector intentionally failed the tires in order for McGovern Ford to sell overpriced tires and additional services to me. I went to a different inspection station that understands performance tires and cars 3 days later on May 26. It passed inspection. The inspector there pointed out tread depth is 3/32 and above the tire wear indicators bars. The car (including the tires) passed per RMV 540 CMR (Code of Massachusetts Regulations), § 4.04 - Procedures for Inspection of Non-commercial Motor Vehicles

1 Star Review: Outrageous Repair Costs and the Most Unprofessional Staff I Have Ever Encountered…read more My mom has just gone through the worst dealership service experience of her entire life at this Ford service center, and the behavior of service associate Vivien Yehling-Martins has been absolutely shocking. I truly cannot believe Ford allows someone who treats customers like this to represent their brand. My mom brought in her 2019 Ford Edge because the transmission failed at only 68,000 miles. That alone is unacceptable for a car this new. But the nightmare that followed was even worse. Her car has now been sitting in their service department for over a month without a single repair being done. We never once received an update. My mom had to call again and again, some days six or seven times, only to be ignored or told to "call back later." We were treated like we were bothering them simply by asking about the status of a car they've kept for more than thirty days. And then there is Vivien Yehling-Martins. From day one she has been dismissive, rude, and completely unprofessional. When my mom asked simple, reasonable questions like whether the state inspection could be done while the car was already there, Vivien responded with "I have already gone above and beyond for you." This was after doing absolutely nothing for an entire month. But today crossed every line imaginable. When my mom asked again about basic information on her car, Vivien raised her voice at her. She actually got into a screaming match with my mom. My mom was calm the entire time, and still Vivien escalated the situation and yelled. I have never seen a service employee speak to a customer like that. It was humiliating, unnecessary, and beyond unprofessional. The communication has been chaotic. One day we were told the car had been diagnosed. The next day we were told it hadn't. Then we were told a transmission had been ordered. Later we were told they were "still checking." Every single story contradicted the one before it. There was no consistency and no accountability. And then the worst part. The repair estimate suddenly shot up to $14,000. Fourteen thousand dollars. For a car with only 68,000 miles. Not only is that absurd but there was no proper explanation for it. No paperwork we could trust. No breakdown that made sense. Just "That's the cost," according to Vivien. The price increases changed multiple times without any justification, and every attempt to get clarity was met with irritation and attitude. After more than a month, nothing has been repaired. Nothing has been inspected. Nothing has been communicated. Instead my mom was yelled at by the very person who is supposed to help her. This is the most disrespectful and unprofessional experience we have ever had at a dealership. We are now preparing to file complaints with Ford corporate, the BBB, and the state consumer protection office, because no customer should ever be treated this way. We will never return to this dealership. And we strongly recommend that anyone reading this avoid this place entirely. No one deserves to be spoken to the way my mom was spoken to by Vivien Yehling-Martins, and no one deserves to be charged $14,000 for a problem that should never happen to a car this new.

Dont buy the over priced extended warranty and honestly don't buy from them at all. Checked to see…read moreif they were still in business as we are getting ready to trade in the over priced turd they sold us. Unfortunately they are still scamming people. Drove from Maine to Mass to look at what looked like a decent low mile Suburban. Looked decent at first but after a test drive, I did an in depth look around the vehicle. They let me test drive it without any air intake on it. Wide open throttle body. Leaking transmission lines. Many scratches that could be buffed out. Breaks were squeaky so I mentioned that. I noted all of these issues as well as the interior being filthy. Also noted a slight lifter tick but that wasn't overly concerning as it only had 87k on it. They said they would address all of these things. Thankfully they did put the air intake back on. They cleaned the transmission line. Not replaced. So it's been leaking since we got it. No interior detailing done at all. Had to do the breaks within a year of purchase. They never did them. They buffed the exterior but it was poorly done. Buff marks everywhere and none of the scratches were addressed and the clear coat on the hood was clearly lacking or missing entirely because my hood began to fade within a year. Now for the best part. Went to use to warranty for the AC which went out after a year and should have been covered. Direct Auto never filed the paperwork. And after calling over 10 times and fighting with the warranty company as well, I filed with the BBB and Direct Auto never responded. We paid almost 4k for this warranty and never got to use it Even though we needed it. Now at only 137k on a typically reliable engine, the crank and rear main seals have gone out on it and it's running rough despite proper regular maintenance. Absolutely never buy from them. We are upside down by alot. Also I found our trade in about a week later listed for twice what they gave us! A %100 mark up and they refused to budge on their price and refused to give us any of the trade in value in cash. You've been warned.

What a waste of time. Was going to sell my car, so I called them. Over the phone seemed pleasant…read moreand they kept calling and texting asking when I'll arrive. Finally had time to stop by - inside no one had any idea. They took a look at the car, gave some attitude and said that will call me back with the price. Of course they didn't. Next day when I followed up over text - they couldn't figure out who actually saw the car. After multiple back and forths they came back with the lowest offer I've seen. Literally HALF of the price of what I sold the car for. Don't waste your time!