Rented a property through them through VRBO. Although I canceled within the cancellation guidelines…read morethrough VRBO, the host refused to refund my deposit, claiming it was non-refundable. I had emails stating it was within the cancellation time, including the email from them that says it was non-refundable. After numerous attempts to contact them through VRBO, I still do not have my refund. I would not rent through them or VRBO again. Although I canceled within the cancellation guidelines through VRBO, the host refused to refund my deposit, claiming it was non-refundable.

been removed from lease have emails stating I'm not financially reliable that someone else was from…read morethat day forth yet somehow they managed to take me to court without my knowledge because I no longer lived there and tainted my name all for profit well they won't get a penny from me I have all the paperwork showing I wasn't no longer responsible and it's in writing so they will have to take that l and remove it from the court system I'm about to sue them

I had an outstanding experience with Cityscape Realty. This is truly a 5-star real estate and…read moreproperty management company. Lisa Williamson, the owner, is exceptional at what she does. Her professionalism, dedication, and attention to detail set the standard for what a property manager should be. If you're looking for someone to manage your property, you won't find a better choice. Lisa ensures that properties are well-maintained and that tenants are both comfortable and responsible in keeping the home in excellent, move-in-ready condition. The entire Cityscape Realty team is personable, responsive, and genuinely cares about both owners and tenants. Whenever maintenance was needed, the process was handled quickly and efficiently. During our time as tenants, our HVAC unit failed during a hot period. Lisa immediately stepped in to make sure we were taken care of, providing temporary cooling units until repairs were completed. That level of care made a huge difference for my family. What truly sets Cityscape Realty apart is their commitment beyond just property management. Lisa and her team went above and beyond by helping prepare my family and me for homeownership. Thanks to their guidance and support, we were ultimately able to purchase the home we had been renting. My family and I are incredibly grateful for the years of excellent service we received. Cityscape Realty is truly one of a kind, and we highly recommend them to anyone in need of real estate or property management services.

I had the pleasure of working with Lisa and her team at Cityscape for the last year of my tenancy…read morein Richmond. Lisa was always kind, professional, and communicative. Whenever I had any questions, she was quick to reply and a true joy to work with. Lisa and her team made my residency an easy and enjoyable experience. I would highly recommend their services to anyone in the area and will always be thankful for the time I spent with their team as my realty group. To Lisa, thank you again for all your help this year. Best wishes to you! -John P Daly

After many years of managing my own properties, I decided to go take some stress off of my plate by…read moreletting Candice manage my properties in Woodlake and Short Pump. I had no idea of the amount of time I have saved over the last year. MONEY WELL SPENT! Candice and her team are knowledgable, friendly and even responds to email/text inquiries in a timely manner. I highly recommend these guys especially if you have a family, just starting out as a landlord or tenant, or just tired of being a landlord. Thanks again Candice and RVA!

After a few years we have had RVA and Candice manage your property and we thought everything was…read morebeing taken care of but we are finding out that the repairs that we paid for were not done. Thousand spent on repairs that were not done either correctly or at all. My view of how my property was managed has changed and I recommend anyone thinking about RVA to move away and if you do read the other reviews they might just have a better experience than I did but I don't think they are all true.

If you're looking for a property manager in the 757 area, I highly recommend Steve Warriner. His…read morecustomer service is truly outstanding. He always returned my calls right away, had answers ready, and even went above and beyond by providing solid referrals to help me with my rental property needs. It's not easy finding someone this professional, responsive, and helpful in the property management world. Steve made the whole process smooth and stress free. Definitely 5 stars!

We engaged Metro Realty in order to find tenants for our rental property. Steve was responsive and…read moredetail oriented about his vetting process. He successfully presented a tenant. We are so appreciative. I would definitely recommend him.

I can't say enough good things about this company! They've been managing my Airbnb rentals for a…read morewhile now, and the difference is night and day. Communication is always fast and clear, they handle every detail with professionalism, and my guests are consistently happy--which means better reviews and more bookings for me. I have complete peace of mind knowing they're keeping everything running smoothly, from cleaning to check-in to problem-solving. Truly a five-star service--worth every penny!

From the owner: We specialize in providing short-term and mid-term furnished rentals. With over a decade of…read moreexperience and a proven track record of managing over 5,000 guest stays, we offer exceptional services and care for each property that we manage.

I have been a tenant of Butler Realty for 2 1/2 years and my experience has been OUTSTANDING!!!!!…read more He and his wife (Amy) are the most caring landlords who truly want your business to succeed. My office is located in the 21 Professional Center (2025 E. Main Street) - Richmond, Virginia, and I love it! As a matter of fact, I started out on the 1st floor and then moved up to the top (2nd) floor (larger space). The transition was smooth and I'm so glad I came to this building. Being located in an upcoming, vibrant area of RVA, "everything" is so easily accessible and convenient. For example, parking, restaurants, grocery store, pharmacy, the interstate, etc. We have 24 hour access to our building--7 days a week, and it is a secure building. The upkeep of our building and offices is wonderful--including painting, carpet, clean restrooms which offer music, wonderful conference center that seats 10+ people, and even storage (when available). Let's not forget to mention the awesome facilities team who do an amazing job keeping our building clean. When it comes to help with installing added fixtures to enhance my office, they are so quick to assist (no wait time!). Bottom line... If you are seeking a professional place to run your business, PLEASE call Butler Realty for Mr. Bob Butler is one awesome landlord!!! Sincerely, Deone McWilliams, Owner of Flavor News USA/ Editor-in-Chief of Northside Vibes, the GOOD NEWSpaper.

I have rented 2 office spaces from Bob Butler over the last 7 years and he is an absolutely great…read moreleasing agent. Butler realty is family owned and operated and they are good people. I would be hard pressed to lease office space downtown from anyone else!

Two months into my partnership with KeyRenter, and I couldn't be happier…read more From day one, the team set clear expectations and followed through every step of the way. Communication has been consistent and proactive--especially during the transition from my previous property manager, which could have been complicated but felt seamless. My tenant can now easily pay rent online, I have full visibility into payments and disbursements through the owner portal, and--most importantly--her account is now current, which has been a long time coming. After 23 years of working with property management companies, this has been my best experience by far. Highly recommend.

Update in photos. To…read morethose in RVA who own a property with tenants OR to who are currently looking for rental housing: I retract every positive statement that I've ever made about my property "management" company, Keyrenter Property Management Richmond. TLDR version of what's below: they are unorganized, have very questionable business practices, do not communicate well internally, will relay mixed messages to both owners and tenants, and will 100% drop you as a client like a hot sack of potatoes when it's inconvenient for them to do their job. What started out as a seemingly great arrangement has turned into an absolute nightmare. On July 6th, I received notice that my tenant of three years was not renewing her lease again. That same day, I sent a very casual reply email to KeyRenter saying that I was contacting my realtor to discuss the POSSIBILITY of selling vs continuing to rent. On July 13th, without speaking with me or confirming anything AT ALL, I was contacted by the general manager, Jeanine, with the tenant CCed in the email stating that they had sent her deposit to me and that I was taking over property management effective immediately. This was just as I was going to Alaska for ten days, so the timing was terrible and created a massive amount of stress as I struggled to get in touch with them to resolve it. They had "assumed" that I was listing the property right away, so simply dropping the last month and a half of their contract was apparently protocol. They apologized when they realized their blatant error, but they left the tenant's deposit in my possession and just told me I'd be responsible for disbursing it with 45 days of the tenant moving out. Then, while I was busy trying to sell my Palmyra house and buy another in less than a month, my tenant contacted me to tell me she got a $600 water bill. I immediately contacted KeyRenter and filed an emergency maintenance request on the tenant's behalf. My tenant works long shifts and doesn't have a lot of down time to sit on hold with Richmond Utilities, so I called them, and after an hour and a half on hold, I was told that only my tenant could speak to them about the bill or schedule a time for them to come out to the property. Almost a week passed, and KeyRenter did nothing. I then asked them to send a plumber to the property preemptively in case there was a problem that could worsen over time. Three days later, KeyRenter replied and brushed me off, saying that Richmond Utilities would handle it. After a second week passed, I asked again, and they finally sent out a plumber. Fortunately the source of the problem was that the toilet was continuously running, which was an easy fix. However, that still left my tenant on the hook for both her $600 bill and also the second (likely) large water bill she'll receive for the two weeks that elapsed prior to the toilet getting fixed, since KeyRenter neglected to send someone out sooner as I requested. After that situation, they told me that I would need to conduct my tenant's move-out walkthrough and collect the keys. I do not live nearby, and these kinds of things are what I hired a property management company to handle (move-out walkthroughs are listed as an included service on their site). I reviewed the entirety of my contract, and I emailed back pointing out that these things were specified nowhere in it, again asking them nicely to do their jobs and let me know when they had it scheduled. One person, Mary, provided me with the date that KeyRenter would be conducting this; Jeanine then replied saying that KeyRenter would not be conducting one at all and that I must have misunderstood an automated email. I forwarded her coworker's (not at all automated) email to her. After that time, everyone else stopped responding, and I was unfortunately left to deal only with her. She has since been disrespectful, dismissive, and not at all concerned with the predicament she's left me to handle or the awkwardness and inconvenience she's created for my tenant. I'm filing complaints both with the franchisor and with DPOR, and I cannot wait for them to experience the levels of panic and stress that they forced me to endure since the beginning of July. Per their website and what the owner claimed when I hired them, "You want to work with a company whose corporate values are an extension of their personal values. This principle is what has led KeyRenter Richmond to become an industry leader in our area. Our success stems from treating you the way we'd like to be treated. We focus on values, ethics, customer service, client satisfaction, innovation, quality, and personal service that gets results. When you work with us, you get access to a team whose foundation is built on integrity, honesty, and accountability. We genuinely care for our clients and the community they represent, and that is reflected in our care and service." This is all nothing but a bold-faced lie; do NOT fall for it like I did, and steer clear.

I come to the James Center for the Grand Illumination in Downtown Richmond every year. The James…read moreCenter is where the Grand Illumination activities are held (choir singing and countdown to the buildings being lit). The lighted reindeer definitely put you in the holiday spirit. It's a great event for the family. There are food carts and different vendors near the James Center. Street parking can be a hassle. You will find parking decks near the James Center (prices varies for different decks).Arrive early because traffic is heavy in the downtown area. Put the Grand Illumination on your RVA bucket list.

We went to see the Christmas lights last night and outside was spectacular! When you go inside…read moredon't expect much more. You can't complain when it was free.

The properties are not well maintained. The voice mailboxes are always full, so don't expect…read moreresponses for tours, repairs, etc. Blantant dishonesty appears to be their business motto, and their apathetic response when someone can finally be tracked down is appalling. I would not recommend trying to rent from them, and I would certainly not recommend them as a property manager for your property. I would give them a negative star rating, if this was an option. I do not understand telling lies as a business practice.

Avoid these people and this company. Responsiveness is extremely poor. No one in the company has…read morereturned any of my seven calls. My son received a letter from them notifying him to discontinue paying them and to pay the landlord directly. A week later, they sent a five-day letter notifying us that we were late on the rent and that we had to pay it immediately, plus a late fee.

Scheduled a tour for an APT. Guy was 30 Minutes late to a showing with 4 groups waiting for him…read moreeven thought you have to confirm the appointment 2 hrs before! The front office had no idea where he was, didnt care. complete waste of time and effort and didnt even get to see the apt. no respect

As a property owner I am absolutely delighted with the service from Pollard and Bagby! All of…read morethese bad reviews come from bad tenants who don't pay their rent, I believe.