Ahmed was awesome. In stock, willing to wiggle on price and was great with my wife and myself. I'll…read morego back. Even the delivery and assembly 3 hours after we bought. That's awesome. Good crew all around. Delivery guy Andrew and the other man were cool and nothing was awkward. Cool dudes. Highly recommend. Many financial options and financing if many forms. Our table set is good quality too.

Haven't purchased from here yet but I will in the near future, the prices and furniture look great…read more Will be back

This pick up location is miss managed!! Change the manager there. They don't have fixed lunch hrs…read moreand people waiting their hours. Plus Horrible customer service at pick up warehouse front desk. !! The only good thing there was the young hard working guy in warehouse when it comes to receiving the furniture. He should get a bonus. I was 2nd in the line. After waiting 1 hrs for our furniture, they told me I have to wait 1and half hour more, because they are on lunch. I ask what's their lunch hrs and I have been told they do lunch wherever they want. I ask for name of the person behind the counter or manager and the girl refuse to tell me her or manager name. Horrible!! I don't think I will ever buy here again.

I would never recommend this store location. We purchased a defective mattress purchased from your…read morestore, which has caused my daughter significant back pain. Despite my previous attempts to open a service claim, the customer support team has been "unable to locate the ticket", and I have yet to receive any meaningful assistance although I have the receipt. I have made multiple attempts to resolve this amicably, including calling the location directly. However, I am concerned by the lack of accountability, including "Cesar" (who claimed to be the general manager) refusal to provide a last name and the continual redirection to customer service without resolution. As a retailer, Ashley Furniture has a legal and ethical obligation to address product defects--especially those that impact a customer's health. Failing to take reasonable action to process a return or refund for a clearly defective item constitutes a breach of warranty or consumer protection laws under both state and federal statutes. We want a refund for the defective mattress they sold and for corporate to address and give "Cesar" proper customer service training.

Showroom in the front, outlet in the back. All staff we encountered were friendly but not pushy and…read morelet us do our own thing browsing. You've got to be quick in the outlet if you like something! We found a couch that we liked reasonably well (it wouldn't have been my ideal color but for such a hefty discount from list price we would accent it with colorful pillows and deal), but we wanted to check one other place and also grabbed lunch, which all told took about an hour. Came back and the only couch that was gone was...that one! It wasn't meant to be, obviously, but I couldn't believe how fast that moved. They have lots of options for living room, dining, bedroom and outdoor furniture with a modern aesthetic. Not as big a showroom as the one in Chicago, but the addition of the outlet is a bonus here.

I have been a Room and Board customer for over 25 years. The upholstered furniture, custom…read moreslipcovers, and other furniture have held up beautifully, and are still in use. High quality, well made furniture, all made in the USA. Plus, check out the outlet (Oak Brook) for some good deals.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.

I love this store! He has such diverse pieces. I can always find simething that i want. This…read moreweekend I wanted a buffet for my dining room and of course i found it here. The store has antiqued pieces, strange and unusual asian type pieces, grandfather clocks, chairs, benches, equisite desks, wall decor plus loads of other things. Stop in and browse, the owner is wonderful!

I had been through this store before but just to look to see all the beautiful items they carry!…read more Nothing is "junk" - everything is on the upscale side. Yesterday (3/10/21) my hubby and I stopped to see if he had a dining table & chairs available - although we didn't see what we were looking for I did find a beautiful Bombay side table - perfect condition! My hubby and I love the table and it fits in well in our home. I highly recommend you stop by every couple of weeks - I'm sure you'll find something you just can't live without!

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

Worse Customer service!!! Furniture is not well crafted. The Service company is awful. They sell…read moreyou their service package through Servco. You sit on the phone for hours. You wait 2 months for parts shipped to your home wait 3 more weeks to get an appointment for the repairman to come out. To be told they sent the wrong part!!!!!!! Now they say 12 weeks to get the new part. Over 6 month before they can install the controller. In the meantime you cant use the recliner that is stuck in the open position.

Horrible customer service. They tried to deliver to the wrong house. Needless to say they didn't…read morecontact me to see why. Then after 5 phone calls and sitting on hold for a minimum of an hour they tell me they cannot make the delivery for a week. When they texted they said 11-12 weeks. Couldn't even get me over to talk to a supervisor. I will NEVER order or recommend them.

Cheap furniture at high price. Return policy terrible. If you use credit card you only get store…read morecredit if you have to return within time frame.