My family and I have been patients at this office for many years, my children for their entire…read morelife. Many things have changed since they were bought out by ProHealth, but that can't be blamed for everything. The staff on the phone is almost always rude and short with you. The only times I've consistently had any decency is when making an appointment. God forbid you need to change or cancel, be prepared for an unacceptable level of rudeness. We have addressed this with the Office Manager who said she would definitely speak with the staff however nothing has changed. On another occasion, we had to call the afterhours number as my 18mos old son was injured (turned out to be Nursemaid's elbow) - we contacted the on-call line at 9:15pm. After waiting an hour and not receiving a call back we decided to stop waiting and take him to the hospital. That was almost a month ago, never received a call back. When we brought it up to the Office Manager she said she would definitely look into it (the nurse flat out said, "this is a known problem with this doctor") and that we should give her a day or two and she would absolutely get back to us. Here it is ELEVEN days later and we still haven't heard back from her. I'm seeing a pattern. Honestly I like the doctor we see however I feel like he's amazing only if the kids are okay. When it comes to me, he doesn't treat me, he just tells me some line about stress and how my body handles it differently and moves on. Now that my daughter may have something out of the norm going on with her I can't get an honest answer. I knew something was wrong and had asked 4 months ago at an appointment about some of the issues with her that concerned me and was basically told to watch it and most of it was just "toddler stuff." Four months later I request that we actually DO something and run some labs to either figure it out or put my fears at ease. Sure enough something is going on and her labs were not normal. We had to repeat labs Friday morning to get a more in-depth idea of what is going on and now Monday afternoon I still haven't heard anything. To those thinking labs take a while, they don't - our first set of labs were done on a Friday and we had the results that same evening. So now not only am I kicking myself for not trusting my gut with my daughter 4 months ago, but now they make me wait and worry over the weekend and who knows how long before they can be bothered to call us. We also had an issue with an allergic reaction in my son (18mos old), and he was breaking out in hives along with a fever. We called first thing in the morning to see if we could get him in. Keeping in mind that I know we are not the only patient and that we are not any more important than anyone else, I was still shocked when they said the ONLY opening they had that day was at 2pm. They told me to give him Benadryl and come in at 2pm. I explained to the lady that one of two things were going to happen, 1) I was going to give him Benadryl and it was going to go away before 2pm, to which they would look at him and say he looks fine, wasting my time, the doctors time, and my money or 2) his reaction would get worse in which case I would have to take him to the ER or Urgent care. THEN they tell me that another doctor in the clinic has a 10:45am apt if I want it!? WHY wouldn't you check that first? Considering that the 2pm apt wasn't for OUR doctor either! It just seems like they don't use their head there. It's become very clear to me that my family and I are NOT what is the priority to them. Our money is, but not US. I will say that the lab gets 5 STARS from us. With having a 3 year old girl needing to be stuck 2 weeks in a row, those individuals have been absolutely stellar! They make her feel important, at ease and special. She talks about them now all the time, and even asked to bring them flowers at her second lab draw. They are very special people there and THEY will be the ones that I'll be sad to leave when we find a new doctor.

I love my PA. This clinic gets you in and gets you figured out quickly. I have never had a bad…read moreexperience here.

Dr. Phelan is as good as it gets. Get's to the heart of the matter, by asking all the right…read morequestions. Smart, funny and a truly compassionate physcian. Very lucky to have her watching my back

One of the most amazing compassionate individuals I have ever met. I have been seeing Dr. Albright…read moresince I was a baby along with my whole family. we owe my dad's like to his thoroughness and care!

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.