senior memory care. The quality is very good. Staff is kind and helpful. Clients are nice.read more

Our mother moved to Waterford Senior Living three years ago following broken hip surgery. After…read morelooking at all the local senior living facilities in western Racine County, this was our choice because it was clean, spacious, and seemed like "home." Mom did very well there, even throughout the pandemic. Yes, there were some issues that I had to let management know about regarding cleanliness, missed meals, etc., but not too bad overall. We moved mom to their Memory Care facility in December 2022, and started having a lot more issues. The staff, while caring and nice, didn't seem to be well instructed or supervised regarding mom's care plan, which (should have) had some very specific directions. We asked for a copy of the care plan, and found it to be very confusing, outdated, and conflicting. No wonder it couldn't be followed! After a couple weeks in Memory Care, we began hospice care for mom, provided by an outside agency that comes into the facility. There was an agonizing lack of coordination between the facility management and hospice, which led to mom having to suffer unnecessarily from lack of pain medication. Mom died in January, having been in Memory Care just over a month. For any family facing placing an aging loved one into ANY senior living (or memory care) facility, please be aware that you'll need to be an advocate for your loved one! My heart goes out to any resident that was simply moved in and forgotten about.

This is an amazing assisted living Facility in Fox Lake…read morewhere residents can feel like they're "home". Staff goes above and beyond and they have an amazing activities department.

Don't trust them. They'll sell you by being all sweet and kind and then when your loved one moves…read morein, has a behavior associated with the population they help service, they'll kick your loved one out and tell others but NOT you. If you state you know "all about xyz", then you should understand all that comes with it, right? There should be no shock, right? Their staff is unfamiliar with the disease, cannot handle their residents, and then you're left trying to find somewhere else that IS fit. And we sure did. So perhaps I should count my blessings? I think so!

It depends on what staff member is on and assign to you and they very short staffed use and agency…read moreto fill in. I think should spend time training on responsibilities, and where things are located as what's expected of them. I wish would listen to resident and believe them, we know our bodies and what does and what doesn't work. Tina the driver of their van is so good! Riders to appts are full of laughs and great conversation. The staff who do all behind the scenes work are so prompt and friendly. Rehabilitation center seems to be the forgotten hallway.

Free at last I now get 64 antenna channels not just 5…read moreNo more powdered eggs and Luke warm food. I eat whatever I want. No more bug infested mattress. No more disrespect by a nurse that just dislikes you because you called her CNA daughter uncaring and useless. No more escape alarms from 5:30 am til all hours. Loud in every room. No more loud shift changes at 6:00 am. No loud talking outside your door at all hours. No more uncaring CNA"s No more medicine mistakes. No more mandatory get up between 6:30-7:30 rise and shine until after lunch. Some had to sit up asleep in their wheelchair for 7+ hours. No revenge actions from a nurse who hates your non compliance. No more "no" you can't see your own doctor. No more mandatory showers or a male can giving me a shower Getting out of there was way harder than it should have been. They stopped me every which way. No more imcompatant doctors. No more nursing home rules they expect you to know. They are probably glad to see this smart, non compliant patient. If this is a repeat, its because no wasn't sure the first one went through.

all of the staff are courteous and friendly. they take care of you like you were a family member…read more i have been in various nursing homes for over 11 years and hillcrest is the best by far

Just one phone call to set up an informational meeting and they were so rude to me. You would…read morethink that people dealing with people in this stage of life would have more empathy. Horrible to be treated this way

Spent the last few days of my dad's life here. Staff was kind and attentive and met my father's…read moreneeds quickly. Would recommend to those who have to make that awful tough choice.

NEVER GO HERE! terrible place, understaffed and the CNA's do not care about you. Let you sit and…read morewait to use the bathroom over an hour until someone came. As for the billing staff, I am being charged for what they call an "incontent" package. As they explained diapers which I never used. Also, they bill you to rent the wheelchairs. Terrible management. After 2 weeks they wanted me to leave because I was non weight bearing. I did not even live in the state of IL and Michelle basically said sorry we are not a hotel. You can come back when you are able to walk. They billed me over 12,000 for 4 weeks stay and are still trying to bill me for things I never used. I feel bad for the people that do not check their bills . STAY CLEAR OF THIS PLACE

My mom was battling cancer and was put in hospice care. From the minute we arrived at the facility…read morecare providers were by our side every step of the way. She was under the care of Journey Hospice in the Victory Lakes rehabilitation building. The facilities are well run, very clean, and the grounds are beautiful. The staff that we worked with couldn't have been more accommodating and caring during our delicate situation. My family and I have nothing but positive things to say about The Village at Victory Lakes and Journey Hospice care.

Beginning of last summer I lifted a couch with a hydabed in it. Felt a pop in my back. Worst pain…read moreof my life. Pain went from lower back, hip, pelvic bone, all way down my leg. I saw couple chiropractors, doctors, therapy that all recommended I do injections and surgery. That was my last resort. I came across apex on a Google search and made my appt. I did get a mri that showed herniated disk and 2 pinched nerves. I started going to Dr bria who said my injury was pretty severe and it would take months for my body to heal but trust in him. I did. It took many months but today I am healed and pain free with Dr Brias help. Can not thank him enough. I'm so happy I stuck it out. It was a painful journey but I'm living proof ur body does heal. Love everything about this practice from the friendly staff to the new friends I have made. truly a blessing! Thank u

Dr Bria and his staff consistently give exceptional care. Their always friendly and smiling. They…read moregenuinely care about their patients. Ronnie got an adjustment and NAD+IV treatment.

My Mom stayed her for about two years. She had to leave because she could no longer afford to…read moreprivately pay for care. Since her departure, she's been at several other facilities, and none have compared to the compassionate care and support she received at Sunrise. The Sunrise staff truly excel at ensuring the well-being of their residents. They go above and beyond to meet the community's needs. The facility is well maintained, vibrant (even amidst challenging Covid conditions where they had to think creatively to offer group activities), and the management staff is active, visible, and engaged in the day-to-day community operations. The Director is an excellent communicator, she is fair, and willing to think "outside the box" to find solutions. I highly recommend this place for your loved one!

I recently moved my mother from another assisted living home in the area. The home was brand new…read moreand beautiful and I felt it was a good choice for my mom. After close to two years of frustration, numerous meetings and not seeing any changes I met with Sunrise. I decided to move my mom to sunrise even though we were in the middle of COVID. If was the best thing I ever did. Not just according to me but also according to my mom. Sunrise has it dialed in and all the things that used to frustrate me are gone. The CNA,s have spent time getting to know her. My mom says she feels like they really take an interest in getting to know her. My advise to anyone who is looking for assisted living in the area, don't be fooled by the shiny penny. It is the concern and care for the family member that is most important. Thank you Sunrise for giving me peace of mind.