Wayne knows his stuff. And he answers the phone…read more He ended up telling me that I'd be better off staying with my current broker because I'm grandfathered into a well-priced homeowner's policy, but he was generous enough to share advice about our coverage (we were underinsured) and deductibles that the other broker had not reviewed with us. I wish we could switch, because having someone to guide us into appropriate coverage rather than just selling bulk cookie cutter policies would be amazing. He's a self-described "insurance nerd" who enjoys getting into the nitty gritty for his customers' benefit. And he is quick to reply to emails and he answers the phone himself. I couldn't ask for more. We are trying to switch some of our other policies over to Wayne even if we have to wait on the homeowner's.

Wayne was incredibly patient, even though he realized in today's crazy California homeowners…read moreinsurance market, he couldn't help me. He explained my options and told me I'm better off keeping the insurance I have now (since he's heard that this company is no longer writing new policies). Good to know when to hold 'em and when to fold 'em !!! THANKS !!! (Super nice guy)...

Excellent customer service from Jeffrey Milber! Professional, helpful, and responsive.read more

Connected with Jeffrey after encountering problems trying to find a company to insure our new built…read morehome in Chula Vista. Jeffrey provided OUTSTANDING service! Jeff keeps in constant contact and keeps you updated. He goes out of his way to make the process as simply as possible and also looks for ways to get you the best coverages and fair pricing. We lucked out to find Jeff and appreciated all he did to support our insurance needs.

I was a customer for ten years I never filed a claim, never paid late, never missed a payment…read more They sent me a letter saying my policy was going to be cancelled because my license was expired. They had my old license I sent a copy of my current license. A month later got another letter my license was expired. I canceled my policy on the renewal day and they reported my balance to a collection agency. They Never said anything to me and they almost ruined my perfect credit

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I've gotten to know many local families as an Allstate agent in San Diego. I enjoy being a part of the community, and building local relationships is one of the best parts of my job. I look forward to getting to know you and helping you to find the solutions that meet your needs.I'm committed to helping San Diego residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, I'm available to answer your questions. If you're already a customer, I'm ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call, email, or visit my agency in San Diego today.

I've had them for years and they always provided excellent service. If you follow their policies,…read moreyou will get good serive.

Absolutely evil. A…read morewater-filled pothole that opened during heavy rain in the Malibu mountains, right in the middle of a one-lane road, is now somehow the driver's fault? No, it's not--unless the insurance company misrepresents what happened by reporting that my husband simply drove his car into a deep hole. I just discovered that my new vehicle insurance is going up almost $200 because of how this incident was reported. My current insurance company told me that if it had been reported as pothole damage, my rate wouldn't be going up. But because of the way Wawanesa reported it, I'm now paying for this and will stay in my records for years. Stay away from both Wawanesa car and home insurance. I hope whoever made the decision to report it this way realizes one day how much their actions can affect people's lives. I hope she has many sleepless nights over it, because if she can sleep well knowing what she did, it only shows how evil she truly is.

3 stars because the support staff is so nice. Shout out to the friendly man who greets at the front…read moreand the main desk attendants- super friendly and welcoming. However,the notary, Lorena, needs to educate herself on what identification is acceptable. She attempted to turn me away with a passport card and also lectured me on the importance of knowing the exact location of my drivers license is (yawn, who hasn't misplaced their DL?) trying to tell me I needed to go find it and come back. I said it didn't really matter where my license was or why I didn't currently know where it was (none of her business anyways.) she finally stopped her rant called the 'hot line' to confirm, using passive aggressive language smugly stating ' the member has requested that I call (I did not ask her to call) When the call center confirmed my passport card was adequate identification she responded with ' Well, when did that come into law?' I've worked as a notary, Lorena may need to take a refresher course and also consider changing her attitude to more closely mirror her coworkers.

I needed to have my Mercedes-Benz towed from my garage to the dealership without turning on the…read moreignition. Kusay from AAA arrived with a flatbed tow truck and was blocked with a painting crew on a commercial building next door. He was kind to wait 10 mins for them to move. Then he came, put the car in neutral and we pushed it out of the garage with a neighbor's help in the driver's seat. He gave exact directions to guide us through the whole process. He then took professional control of the situation to get the car on the flatbed. So skillful. Thank you Kusay! You're the best! Stuart T.

So I have a motorcycle policy with Progressive insurance. I have auto insurance with Bristol West…read moreI got through AAA. I had an accident and gave a copy of my insurance both policies to the police as I just gave them what I have. the other party contacted progressive and this is the response I got from the insurance place from ROD. Hi Christopher, this is Rod from The Insurance Place. I noticed you reported another claim to Progressive on 11/01 knowing you did not have coverage...please do not waste everyone's time when you know you do not have auto insurance coverage. I find this unsettling, inappropriate, presumptive, and extremely unprofessional.

Like the professional and calming Kara. She took care of us and was friendly and helpful. We waited…read moreas she was helping a Spanish speaking client and was impressed by language skills! Great location off the 5 with good coffee place in same center.

New Office location at 4433 convoy st is very nice, thanks Steve for all you help !!!read more

Steve has been taking care of my insurance needs for years. Always easy to do business with. New…read moreoffice looks amazing!

horrible service!!! gieco just increased my auto ins $200 a year?? i called im good driver discount…read moreno tickets for over 12 years! they said because of my mileage 144,000 on my 2005 honda crv???? what!!!! its been the same rate for years!!!there making me pay for nothing no reason!!!! so sick of big corps like this stealing from small people and getting away with it!!!!

My most recent experience with insurance quote from Yolanda was horrible. She was pretty…read morecondescending and made me feel as if Geico didn't even want my business. Had Geico for awhile. They have been getting worse and worse over the years so I moved my 7 cars and 3 houses from insuring with them to USAA. I had just about maxed out all the coverage on my vehicles and was giving Geico over $10,000 a year. I won't be referring them to anybody until things change with the company and they start helping out military members like myself again. TOO EXPENSIVE, BAD CUSTOMER SERVICE!

Supremely disappointed in the level of service from Pete and his team. Ryan Horiye has no…read moreattention to detail nor follow up. As a mortgage professional, I've referred them many clients. However, after leaving me with no insurance coverage and NOT informing me that they didn't start my renewal, I cannot risk losing myself or my clients their homes due to bad business. This wasn't a non-renewal like we are seeing in CA, by the way, this was just not paying attention by an insurance broker.

Pete was very friendly and professional when we were setting up our homeowner's insurance after…read morepurchasing our home last year. He was communicative and offered us a competitive rate. We were sincerely hopeful that we had found a great insurance provider that we could stay with and not have to deal with the headache of requesting quotes and comparing insurances on a year-to-year basis. Fast forward a year and we receive our renewal notice and our premium has jumped up over 100% from our previous renewal. When I looked into the coverage, it looked like coverage for a pool had been added to our plan mistakenly. No worries, these things happen, so we reached out and noted the error and requested an updated quote so we could renew. That was over a month ago. First, we were told our policy was adjusted to show that we do not have a pool, but we had to forward a picture of our backyard showing no pool to have the underwriter approve the request. After we provided the photos of our backyard, we were then requested to send a picture of the front of our house so the underwriters could confirm the address. We were told we would get the policy updated in 48-72 hours after that. That was on April 9th. We followed up on a weekly basis and kept getting the run-around. On April 22nd we were told 'I have you calendared for tomorrow to follow up with them. I will let you know the outcome'. We had to reach out again at night the next day because we never heard back. Two days after we reached out, we were notified underwriting didn't see the picture that they had uploaded so they had to send it again and was told that they should have it resolved the next day. Fast forward to today - it's the end of the business day and once again we have not heard any update. Our policy is about to lapse in a week because this saga has been going on for a month. I have since reached out to other insurance providers and have gotten multiple quotes with quick responses from the agents and was able to secure a new policy for the same price as our premium from last year. (over 50% off what Farmers offered us this year, granted it seems like we'll never know what our actual premium should have been without the pool since we still have not received an updated quote to-date). I understand that things happen and sometimes it takes a little longer to get back to people but the communication was consistently abysmal and this entire experience has been frustrating. 2 stars because we had a great start, but I guess once we signed up, we were no longer valued customers.

Amy is top notch! I highly recommend her to all of my friends and family…read more She is easy to work with, knowledgeable and always follows through. I also appreciate that she's not "sales-ey".

Amy Hallquist has been a blast to work with, and has exceeded all of my companies expectations! I…read morecouldn't be happier with her services and will continue to recommend her to all of my relatives and friends! - Carlos Martinez 5 Diamond Heating and Cooling Inc.