My father was placed on Hospice 6 months ago. The field nursing staff and social workers: Sharon, Heather, Laurel and Elle are outstanding. Their care, professionalism, knowledge and empathy is second to none. Unfortunately, their office staff--Jennifer and Carissa are the opposite. Jennifer speaks and sounds like she's had 4 too many Red Bulls, shares personal information on her life that has nothing to do with the topic or situation at hand; Carissa is wildy rude, lacks empathy and speaks in facts that are not facts at all, but short-sided opinions.
Dad was admitted to the VA Loma Linda for a non-hospice issue (concussion) from the emergency room. It hasn't been 24 hrs and he's being discharged from the VA. Jennifer and Carissa called me this afternoon to cancel his Hospice service though I was working with their social worker on placement for the following day in a nursing home that they set up to continue hospice care. Less than 48 hrs in the hospital (and they weren't scheduled to see my Dad until Friday,) they cancelled my Dad's hospice. The reasoning, "because we can't see him." They aren't scheduled until Friday and we have discharge paperwork to go to a place they chose on Thursday.
There have been many other incidences with the office staff (Jenn and Carissa) that have caused me to leave such a poor review, but this was the icing on the cake. I'll be reporting to the VA case manager and hopefully other veterans will know to NOT choose Gentiva if given the option of another Hospice company. If you're stuck with them, document, record and be ready for the disorganized and horrible office staff all while dealing with the death of a loved one. Sharon and Heather-- you both deserve a raise. Your skillset, knowledge and passion is the only reason we stayed with Gentiva so long. read more